Bank Operations/Customer Service
Resume:
Elizabeth Kulis
Rumford RI
Qualifications:
Fast learner. Excellent communication skills, both oral and written. Excellent Customer Service skills, High Volume Call Center Environment, Training and Supervisory experience, Accounting and Reconciliation, Knowledge of multiple systems. Ability to make no-routine decisions. Excellent problem solving skills. Excellent attention to detail. Able to multi task and work in a fast paced, deadline driven environment.
Currently looking for a challenging position that provides room for advancement
Experience:
2019-2019 Pawtucket Credit Union
ACH RDFI Specialist
Manually process returns
Balance daily rejects
Internal and external customer service
Citizens Bank 1996-2016
1996-2005 Checking Account Services/Statement Rendering
Lead- Direct a work team to ensure deadlines are met. Train coach and motivate staff. Provide feedback to management.
Maintenance and monetary on checking and savings accounts.
Customer Service
Exception items processing
2005-2011 ACH Operations-ODFI/RDFI/Risk Ops Analyst
Track ACH Files submitted by our customers to ensure proper format and dates
Recon
Internal and external customer service
Balancing of PEP+ warehouse
Well versed in NACHA file format, domestic and foreign
Well versed in return and reversal rules and timeframes per NACHA rules
AAP 2008
2011-2016 Americas Availability Center-Multi-Platform Ops Analyst 3rd Shift
Monitor multiple systems to ensure accuracy and timing of batch processing
Scheduled maintenance on Mainframe
2017-2018
Online Banking Support/Email Team
Answer internal and external online banking calls
Respond to customer emails sent through online banking
Answer Main Servicing calls as needed
Dunkin Donuts 1986 – 1996
Shift Lead – Counter, baker, finisher
Bank Skills and Training:
Balancing of ACH Warehouse
Exception Item Processing
Claims and legal processing
Cash Management
New Account set up
Knowledge of wire processing
High volume Call Center experience
Excellent customer service skills internal and external
Able to work alone or as part of a team in a fast-paced deadline driven environment
Accounting
General Ledger reconciliation
Supervisory/management training
Some Lean Six Sigma training
NACHA file set up
Mainframe
PEP+
CA7
TSO
Workload Control Center
CMOD
Microsoft apps Excel, Word, Outlook etc
Clarify and ITSM ticketing
Biz Central
Checkfree
Innovis
Compass
Star Station
CSS
Education:
William E Tolman High School – Diploma with honors 1986
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