PC Technician/Network Administrator

Tamara Hoggard

Virginia Beach, Virginia – 910-***-**** – *************@*****.***

Network Administrator

System Administration – Security+ - CCNA - Project Management

System Configuration

Technical Support

Software Installation

Peripheral Operation

Network Diagrams

Device Driver Verification

Network Resources

Diagnostics Interpretation

Virus Protection Procedures

Analytical, multi-faceted professional with extensive experience installing, configuring, and administering network technologies.

Skilled in aligning end-user capabilities with technology functionality through large-group and individualized trainings and education.

Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues.

Strong knowledge and comfort within Microsoft-based server environments, along with all peripheral processes.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

CAREER ACCOMPLISHMENTS

Deployed alternate IT site for 2009 Presidential Inauguration achieving 100% functionality.

Streamlined NATO Communications & Information Agency IT processes improving efficiencies and productivity.

Orchestrated site surveys and network connectivity for 300-person office move ensuring minimal impact on business.

Modernized legacy servers configuring new Microsoft and Hyper-V virtual servers with zero data loss.

Supervised $1M budgets, over seven direct reports, and supported 1000s of users of course of career.

PROFESSIONAL EXPERIENCE

Jacobs Technology Virginia Beach, VA 2018-Present

PC Technician

Install, configure and maintain desktop and laptop PCs and peripherals, application and operating system software and upgrades. Experienced in analyzing and consulting with the client for software/hardware recommendations.

Provide technical support to military and civilian personnel. Teach end users how to maximize system functionalities. Repairs and maintains computers and servers. Respond to high-visibility requests with minimal turnaround time and limited direction

Client Service: Repairs and maintains computers and servers. Assist in building and configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.

Project Management: Managed existing projects utilizing analytical, creative and technical skills for military and civilian personnel.

System Support: Include: Setting up hardware and installing and configure software and drivers. Maintaining and repairing technological equipment (e.g. routers) or peripheral devices.

GENERAL DYNAMICS Chesapeake, VA 2017-2018

Shipboard Technician

Oversee daily performance of computer system installing, configuring, and maintaining desktop and laptop PCs and peripherals. Conduct computer diagnostics to investigate, troubleshoot, and offer general user assistance. Respond to user inquiries regarding software and hardware operation failures.

Client Service: Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up aligning business strategy with client requirements.

Project Management: Structured smoother SMIS mini-installation processes saving company excessive labor costs through reduction of troubleshooting during installs.

System Upgrades: Configured Microsoft Server with Server 2012 r2, setting up additional virtual servers with Hyper-V technology. Modernized legacy servers with zero data loss. Imaged and upgraded devices from Windows 7 to 10.

NATO Communications & Information Agency (NCIA) Norfolk, VA 2013-2017

Change Coordinator / Service Desk Manager

Supervised 7-member team of IT specialist giving hands-on technical support to over 1,000 network users. Streamlined service-request scheduling process, and prioritized incident responses for better customer support.

Efficiency & Quality Improvements: Upgraded trouble-ticket system migrating 280 service requests from Service Desk Express (SDE) to IT Service management (ITSM) system in only one month with no data loss.

Process Support: Built software license tracker with Microsoft Access improving authorized vs. issued license tracking enabling better coordination with NATO’s licensing office for new license approvals.

Business Continuity: Organized a large office move of 300 employees installing all IT equipment with network connectivity with minimal customer delay and downtime.

Regimental Non-Commissioned Officer Academy Augusta, GA 2010-2013

Lead Information Systems Analyst

Graduated top in class from rigorous digital-signal master-gunner course focused on Cisco switches, router configurations, Active Directory management, Microsoft server installations with additional Exchange servers, and overall troubleshooting techniques. Tasked with creating lesson plans and teaching senior Army leaders.

Training & Development: Facilitated large-group training sessions of over 600 people advanced leadership and management techniques as well as Microsoft Server 2008, Cisco Networking Fundamentals, and CompTIA Security+

Network Administration: Configured, monitored, troubleshot, and resolved connectivity and performance issues for LAN-related network services.

Defense Information Systems Agency Arlington, VA 2006-2009

Service Desk manager

Spearheaded replication of the Joint Task Force Global Network Operations’ network to the Contingency of Operations site. Led team of six IT support staff providing fully-functional alternate site in case of emergency.

Server Support: Played key role in IT support for the 2009 Presidential Inauguration maintaining 100% service continuity during relocation from headquarters to alternate site.

Budget Management: Superintended a budget over $1M while concurrently managing the Government Purchase Card Program preparing command for audits resulting in zero deficiencies.

TECHNICAL PROFICIENCIES

Protocols:

ISO/OSI layers, Ethernet, LLC (802.2), T1/T3, TCP/IP, IPX/SPX, OSPF, PPP, HTTP.

Operating Systems / Software:

Windows 7, Windows 10.

Microsoft Server 2008/2012/2012 r2, VMware, ACAS, Microsoft Exchange, Microsoft Office, CISCO Call Manager.

Hardware:

Cisco 1800 Routers and Cisco 2900 Switches

EDUCATION AND CERTIFICATIONS

STRAYER UNIVERSITY, Virginia Beach, VA

Bachelor of Science, Information Technology/Networking Technology

(expected graduation summer 2019)

STRAYER UNIVERSITY, City, State

Associates of Arts, Information Technology (2018)

Certifications

(CCNA) Cisco Certified Network Associate Security+ CE Certification (CompTIA) Active TS/SCI Clearance

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