Data Entry Customer Service

SUMMARY OF SKILLS AND EXPERIENCE

Fluently bi-lingual (both oral and written) in English and French

Exceptional problem-solving skills

Named Top Marketer of the Ottawa Region in 2013

Proficient but not limited to using SAP, Agile, Excel, MS Word, PowerPoint, Windows, Outlook, Adobe Acrobat, and Lotus Notes

High organizational and multi-tasking abilities

Exceptional customer service and interpersonal skills

Outstanding level of attention to detail

Effective ability to lead and motivate people without creating a stressful

Environment as well as strong conflict resolution/problem solving skills

Proven to be dependent and reliable with excellent time management skills in high pressure environments and a

strong work ethic developed through school, work, volunteering, music, and sports

Effective team player; ability to work independently

Aspire to learn new skills and an extremely quick learner and adapt well to my surroundings and circumstances

Very friendly, polite, well-liked, sociable, and ability to maintain a positive attitude

Experienced in public performance (dance, music, runway shows, and acting)

EDUCATION

Carleton University, Ottawa, ON 2014 – 2018

B.A. Major in Psychology

Dalhousie University, Halifax, Nova Scotia 2013-2014

B.A. Major in Psychology

Ashbury College, Ottawa, ON 2010 – 2013

WORK EXPERIENCE

American Income Life Insurance Company August 2018 – March 2019

Licensed life Insurance Agent

Personal Data Entry Clerk/Bookkeeper for Jadon Bailey April 2018 – June 2018

Managing customer invoicing and business expenses for

delivery services for RiCal Sales & Logistics

Mitel Networks, Kanata

PDM (Product Data Management) Department Summer 2016

Worked with SAP, Agile, MS Word and Excel, and Lotus Notes

Provided data entry, created spreadsheets, & filled customers’ orders

Sales and Marketing Department Summer 2014-2015

Promoted services and followed up on work orders

Generated and followed up on leads over the phone with

potential clients

Provided data entry work for the sales team

Self Employed Painter 2012- 2018

Interior and exterior painting

Excellent customer service

Solid knowledge of paints, materials, tools and technique to

ensure quality

Sheng’s Chinese Restaurant, Halifax 2013 – 2014

Waitress/ Hostess

Kitchen Helper

Star Anise Asian Fusion Restaurant, Halifax 2013 – 2014

Waitress/Hostess

Student Works Painting, Ottawa 2012-2013

Door-to-door marketing during the winter for work orders for

the spring and summer

Named Top Marketer for Ottawa Region 2013

Private Piano Teacher 2010 – 2013

Taught students from age 4 – adults

Provided an individualized approach to suit each student’s

ability level

Les Scaphandriers Du Nord Inc. Summer 2012

Under Water Welder Helper

Greta Leeming Studio of Dance

Dance Teacher’s Assistant 2006 – 2010

Taught students ages 4 - 12, ranging from beginner to competitive

Dance Teacher 2010-2012

Taught several forms of dance (tap, ballet, and jazz) with students

ranging in age from teenagers to adults.

ACHIEVEMENTS

Awarded the Headmaster’s Honor Roll upon graduation from high school

Selected to attend the Royal Winnipeg Ballet School’s 2009 Summer Intensive Program

Awarded entry scholarships from several universities including Carleton University, Ottawa University, and Dalhousie

Won the CanDance Competition Champion for both Canada and the USA

Awarded 1st Class Honors with Distinction for Grade 8 RCM Piano Examination

Successfully completed Bronze Star, Bronze Medallion, Red Cross, and my Life Saving First Aid Training – CPR

Competitive athlete (Dance, Swimming, Gymnastics, Figure Skating, Volleyball, Soccer, and Hockey)

Obtained my LLQP License as well as my CannSell Certificate

References Available Upon Request

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