Network engineer
Resume:
Ali Jacoub
US Citizen – holds security clearance
Austin, TX 78753
***********@*****.***, linkedin.com/in/ali-jacoub/
EDUCATION
Austin Community College
BSc. in Information Technology – 4 Years
Austin
Graduate 2021
CERTIFICATIONS
1.Cisco Certified Network Associate (Routing and Switching) 2019.
2.AWS Practitioner Certified 2019.
WORK EXPERIENCE
IRS (Internal revenue service)
Federal Contract.
Help desk support.
Supports End Users with troubleshooting problems in Windows 10 and Server 2016 VDI environments.
Provide technical support over the phone.
Determine the organization s network and computer system needs on an ongoing basis.
Assist sales and implementation staff in communicating with potential clients and new clients.
working directly on IT systems to maintain service, and adjust configurations where needed for improvements or new services.
Configuring and,maintain networking equipment’s
Managing relationships with vendors for IT procurement and critical services (voice, data, hardware and software technology.
Serving as key contact and escalation point for IT systems.
Provide security to the sites belong to domain.
Phone, ticket, email support.
Installing network hardware and software and make needed upgrades and repairs.
Austin, Texas
Jan 2014- Till now
Itisaluna Telecom – Iraq-Remotely
Network Technician
• Migration of data service from Huawei AAA, IN to elitecore AAA and Stream wide OCS with service tuning and follow up until reaching the stable service.
• Configuring Cisco PDSN according to the criteria of the new AAA and load balancing.
• A traffic policies and filtering.
• Reporting weekly ISP records.
Baghdad, Iraq
Aug. 2010-Dec. 2013
Zain/Iraq
Server/Network Field Technician
Responsible for imaging Windows XP clients, and installing Windows 7 OS with various S/Ws.
Lead IT Tech responsible for coordinating with IT support vendor, and other contractors on site to find, install, document, and follow with users.
Troubleshooting acted a big role in the migration, networking and customer service, migrate at least a many Dell OptiPlex 780/790 desktops and HP laptops.
Baghdad, Iraq
Jan 2009- Sep 2010
Self-employed
IT Support tech.
Performed IT tasks for small and medium-sized businesses.
Erbil, Iraq
December 2006- September 2008
SKILLS
Good experience in Cisco products, routing, switching, security, IOS.
Amazon Web Services (AWS) technologies.
BGP, OSPF, EIGRP, VRF, MPLS, STP, HSRP, LAN, WAN, DHCP, IOS
PC maintenance software and hardware and cabling.
Analyze and Optimize network performance based on SolarWinds, ServiceNow and SNMPc monitoring
Advanced experience in photography, wide organizational experience, excellent communication skills, fast learner, motivated, good team play worker.
LANGUAGES
Native Arabic, Advanced English and basic Kurdish
REFERENCES
References will be submitted upon request.
Contact this candidate