Administrative Assistant Customer Service

Loretta Rodgers

** ********* ********, ********, **

Res : 905-***-**** / Cell : 416-***-****

Email: ***************@*****.***

SUMMARY

A highly organized and detail-oriented Administrative Assistant providing thorough and skillful administrative support to senior executives. Dedicated and focused; with the ability to prioritize and complete multiple tasks and follow though to achieve project goals. An independent and self-motivated professional with excellent research and business writing skills. ABILITIES

Proficient in using MS Office suite and Outlook Express.

Excellent written and verbal communication skills, with an eye for detail.

Extremely productive in a high volume, high stress environment.

Self-motivated and a quick learner.

Exceptional time management.

Typing skill 80wpm.

Prepare invoices, reports, memos, letters, financial statements and other documents.

Analyze and assess incoming memos, submissions, and reports in order to determine their significance and plan their distribution.

Prepare responses to correspondence containing routine inquiries.

Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.

EMPLOYMENT HISTORY

September 2009 to-date Pro-Check Home Services (Property Management Co.) Administrative Assistant

Communicate directly with financial institution and provide on day to day queries.

Manage an on-going correspondence with clients.

Follow up with local representatives in the field.

Dispatch calls to external service representatives.

Convey in a reassuring manner step by step instructions to resolve issues.

Demonstrating excellent customer service skills while ensuring customer satisfaction. Nov 2006 to August 2009 Royal Bank of Canada – Personal Service Centre Advances Department – Mortgage Centre

Account Services Agent

Checking necessary documents before advancing funds.

Wiring funds to the lawyers.

Communicating directly with lawyers and resolving pending issues relating to their clients.

Coordination with other departments for smooth and timely process of each case. Feb 2005 to Nov 2006 Pitney Bowes Management Services Customer Service Associate at GE Fleet Services

Scanning / Indexing / Querying all customers orders through the GE database.

Worked closely with GE staff to set up 407 invoicing system and periodic feedback to the IT Division.

Responsibly for training other co-workers on all duties managed by the Mail Room.

Sorting incoming and outgoing mail for deliveries to the concerned departments and handling couriers through Purolator Service.

Independent correspondence directly with external contractors.

Other day-to-day responsibilities undertaken by the Mail Room.

Handling telephone inquiries and provide relief to receptionist as and when required. EDUCATION & COURSES

Intermediate College

“Executive Secretarial Course” organized by American Management Association.

“Business Writing Skills” organized by Pak Institute of Management.

“Executive Secretarial Course” organized by Pak Institute of Management

Contact this candidate