Customer Service Rep

DIONNE D. COOKS

OBJECTIVE

To obtain a position as a customer service rep/dispatcher with a company

where I can be an asset to a company in which I can grow with. EXPERIENCE

Apr. 2017 – July 2018 New World Van Lines LLC.

Dispatcher

Answer internal & external inquiries, Insured approvals for Shuttles & Tilt Beds

Track Drivers & Trailers, Complete PDD’s, Monitor Accounts, Update

& create reports using Excel & provide as requested

Schedule delivery appointments, answer emails using Outlook Aug. 2014 – Feb. 2017 Roadrunner Transportation Rep. Customer Service & Rapid Response Rep.

Answer internal & external inquiries, Insured approvals and POD’s

Manage expedited & distressed freight., Assist Shippers with creating BOL’s, Send On-Hand Notices when needed & 10-key experience

Trace freight for customers, brokers, shippers & vendors, Monitor Accounts, Update & create reports using Excel & provide as requested

Negotiate rates with partner carriers, schedule delivery appointments, answer emails using Outlook and track Ocean containers July, 2010 – Mar. 2013 Chicago Carriage Cab Company [City, ST] Order Taker/Dispatcher

Answer Phones, Schedule Pick-ups, Communicate w/Drivers

Cabmate Acknowledgement, MapQuest, Trip Estimates, Fleet Outs, PTI, Set Up Ride Accounts, Lost & Found and Order Taking Training EDUCATION

Sept. 1990 – June 1994 Richards Vocational H.S.

Information Processing

******.*****@*****.***

53 EAST 101ST ST.. • CHICAGO, IL. 60628 • 312-***-**** 2

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