Security Customer Service

KRISTIN JUNIEL

Wake Forest, NC *****

757-***-**** ********@*****.***

www.linkedin.com/in/kris-juniel

Delivering Results in Information Technology Development While Serving as a Strategic Business Partner Cyber Network Systems Administrator and Military Veteran leveraging nearly two decades of proven experience in the United States Marine Corps. Possess a comprehensive background in network architecture, troubleshooting network issues and IT Project Management processes derived from conducting network engineer and support services for various domestic and global operations. Possess extensive knowledge in help desk operations assisting computer hardware and software issues through a controlled ticket system.

• Help Desk Operations

• Cyber Security

• Troubleshooting

• Training Development

• Installation Configuration

• Information Security

• Network Architecture

• Team Building Leadership

• Data Research Analysis

PROFESSIONAL EXPERIENCE

United States Marine Corps – Various Locations 2000 – 2018 Cyber Network Systems Administrator

Provided strategic and operational security guidance for the organization. Conducted proactive security assessments of networked environments, identified security infrastructure weaknesses, evaluated countermeasures and engineered security solutions. Investigated IT security breaches and recommended risk mitigation strategies.

• Planned and supervised the installation, configuration and maintenance of all information systems and network services, including the Defense Message System (DMS) for 15,000 users

• Orchestrated, planned and designed Local Area and Wide Area Networks and linked heterogeneous networks through the application of appropriate data and telecommunications hardware and software

• Developed security policies to ensure organizations’ safety; assigned and reset passwords in Active Directory

• Implemented network security measures to protect data and hardware; continually passed quality control audit checks

• Regulated specific IP addresses to specific devices to users on the networks for security reasons, assessed operational risk management protocols for safety

• Assisted and modified permissions for users to be granted certain rights and permissions to requested paths to share drives and share folders on the network

Data Systems Technician

Installed, configured and managed data network systems in both stand-alone and client-server environment, including Microsoft based curriculum on MS Exchange and other authorized data network systems.

• Planned and executed the integration of multiple information systems, to include Data Distribution System- Replacement and Modular (DDS-R/M)

• Identified deficiencies in training, equipment, procedures and personnel readiness and provided recommendations for corrective action; resulted in a 33% increase personnel readiness

• Maintained and managed organization consolidate memorandum receipt to include commercial satellite communication assets, network security equipment worth $10M

• Evaluated and resolved customer information systems problems and hardware upgrades, to maintain mission capability Defense Message System (DMS) Specialist

Served as Defense Message System Specialists for local and area control centers in messaging sections for operating forces organizations.

• Configured and operated DMS components and systems to ensure proper routing and delivery of message traffic both within and outside of the Marine Corps

• Generated and maintained user unit accounts, monitor messages, data routing and provided end user assistance as needed

• Resolved an average of 50 inquires in any given week and met performance benchmarks in all customer service areas related to technical support; managed a high-volume workload within deadline driven environment with 100% accuracy KRISTIN JUNIEL, Page 2

Computer Systems Specialist

Provided the proper installation, configuration and operation of stand-alone and client-server information systems. Installed, operated and maintained microcomputer and Local and Wide Area Network (LAN/WAN) systems.

• Configured, optimized, administered and troubleshot microcomputer network hardware and operating system software which included TCP/IP network design and installation and TCP/IP network administration

• Supported a myriad of computer and network operating systems to include: UNIX, Windows New Technology (NT), NetWare (IPX), and TCP/IP

• Aided with hardware issues and performed maintenance on equipment, maintaining systems availability EDUCATION

• University of Maryland University College Adelphi, MD Master of Science, Cybersecurity Technology, June 2019

• Sullivan University Louisville, KY

Bachelors of Science, Business Administration (Concentration Information Systems), September 2012 TECHNICAL SKILLS

• SECURITY: Incident Response, Security Policy, Vulnerability Assessment, Vulnerability ManagementAccess Control, Malware, Network Security, Windows Security, Wireless Security, Web Application Security

• NETWORKING: Cisco Certified Network Associate (CCNA), DNS servers, mail server

• OPERATING SYSTEMS: Mac / Windows XP, Vista, 7, 8; Windows Server 2003, 2008, 2012 CERTIFICATIONS

• CompTIA Security+

• GIAC Security Essentials Certification (GSEC)

• GIAC Certified Incident Handler (GCIH)

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