Customer Service Software Developer

Sagar Shah

321-***-**** *****************@*****.***

**** ***** *****, ******, *****, CA

Career Objective: High-energy graduate looking for Business Analyst position with using deep understanding of business change, requirements to meet these needs, and conducting cost/benefit analysis for effective production. EDUCATION

Florida Institute of Technology Melbourne, FL

Master of Science (MS) in Information Systems (GPA – 3.54) July 2018 Gujarat Technological University (GTU) Gujarat, India Bachelors of Engineering (BE) in Information Technology May 2015 TECHNICAL SKILLS

Database: SQL Server, MySQL, MS Access

Languages: C, PHP,R

Project Management: Advance Excel Skills, PowerPoint, MS Word, MS Visio, MS Basics, Visual Basic Data Visualization: Tableau, Excel, Crystal Report, Google Ads, Google Analytics SDLC Methodologies: Agile, Block chain, Waterfall

Course Work: DBMS, Advanced MIS, Information Systems, Telecommunication Management, Computer System Admin, System Analysis & Modeling, Managerial Statistics, Systems Management, Management of Software Systems, Discrete System Stimulation, Basic Cryptography

WORK EXPERIENCE

Copatechno PVT.LTD Gujarat, India Software Developer Intern May 2015 – July 2016

• Developed the data layer of the application using DAO design pattern

• Designed the databases based on the requirements of the systems

• Worked with fellow interns and helped them to solve the problems pertaining to the data layer in the application. PROJECTS

Capstone project on Block chain

• Using the block chain technology, implemented Grade Exchange System – a decentralized way to convert the different formats of GPA from universities all across the world into a University specific format. Technologies Used – Block Chain

Climate Change Report

• Visualization of climate change data from all across the world identifying the overall trends, trends and pattern in the weather for a specific region for a data source of more than 10 million rows.

• Creation of various graphs and charts for the weather of different regions and overall representation of the data. Software Used - Tableau, MySQL

Wait Time Prediction System

• Using the JBACI, designed a system that would predict the queue wait time of a person at a grocery store considering scenarios such as number of cashiers present, time taken by the cashier to checkout, person moving the items from the grocery cart to the register and packing up things into the polythene bags. Technologies Used - JBACI

Checkout Time Predictor

• Using the Arena Software, designed a very basic customer service system that would focus on reducing the customer wait time by analyzing the most slowed down areas in a given software and fixing it. Software Used - Arena

Find My File

• Designed a system using PowerShell, which will search a given file at any location on the hard drive in the computer. Technologies Used - PowerShell

Article Search Engine

• Designed a website that would enable the user to create articles, upload articles to the website along with the capability to download the articles

• The website would allow the user to buy the premium articles from their respective sources.

• The website also provided the functionality of ordering the books that would be delivered to user-provided address. Technologies Used – HTML, PHP

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