Customer Service Representative

Strength Statement

Currently working towards my Degree in Business with emphasize in Human Resources Management. A strong communicator and interpersonal skills with eight years of customer service experience.

Professional Experience

Customer Service Representative November 2016- present

CIBC Edmonton, AB

Developed strong communication and interpersonal skills through different interactions with clients.

Maintained the highest standards of professionalism and confidentiality while assisting clients with their everyday banking needs such as depositing and cash withdrawals, to more complex needs such as wires and bank drafts.

Met with 30 or more clients per day doing 3-4 transactions per client.

I showcased strong attention to detail everyday dealing with clients’ complex financial information.

Key Accomplishments:

I was nominated for quarter one achiever in 2018 by going above and beyond in meeting referral targets and 100% on client satisfaction surveys.

Customer Service Representative September 2010- November 2016

Canadian Tire Edmonton, AB

Effectively worked in a group setting which encouraged me to be a team player and solve problems effectively.

Managed 5-7 projects which required strong attention to detail, organizational and time management skills.

Education

Bachelor of Business Administration in Human Resources Management

Northern Alberta Institute of Alberta 2016- 2020 (anticipated graduation date)

Strong organizational and time management skills allowed me to balance working part time and going to school full time.

Well-developed skills with Microsoft Office Tools such as Word, PowerPoint and Excel which allowed me to create presentations, essays and other documents for my classes.

Ability to work in group settings which allowed me to create strong relationships with classmates.

Highlights

Volunteered at NAIT’s open house and facilitated campus tours for future students.

Budgeted my finances which enabled me to travel to Europe.

Currently a CPHR member and working towards my designation.

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