Administrative Assistant Customer Service

wendy Souza

** ****** ****** *****, ******, MA **148

781-***-**** ***********@*******.***

LINDMARK INSURANCE COMPANY

*** ***** ***., #**

Wakefield, Ma 01880

Administrative Assistant

February 2016- present

Computer Software System: Special Agent, Inc., MS Word & Outlook

Research and Process all Cancellation Policies for all Lindmark Insurance Clients

Identify proof of insurance for all automobile purchases and submit all paper work to corresponding dealerships

Make any, and all necessary changes to client policies

Contact clients regarding cancellation notices when applicable

Responsible for mailing insurance renewals via email, or standard U.S. Postal Mail

Handle incoming and outgoing calls on a daily basis

Responsible for running daily client insurance policy renewal reports

Handle all online payment transactions

Responsible for maintaining and updating all client information

Responsible for scanning and filing all necessary paperwork

Responsible for confirming Insurance Coverage as needed

SOFTWARE PROGRAMS

Office Software: MS Excel, MS Word, Outlook

Total Information Management System (“TIMS”)

MIDDLESEX GASES & TECHNOLOGY

292 Second Street

Everett, Ma 02149

Billing/ Administrative Assistant – 2000-2016

Assisted office manager with routine tasks, via directing phone calls, batching mail for postal service, answering e-mail, maintained filing system

Experience utilizing MS Office Word and Excel fully updating and editing as necessary, client contract information

Covered reception area providing direct customer service to employees, helping with all client inquiries, dispatched all incoming calls, and delegated all correspondence

Provided administrative assistance, which entailed, reviewing contracts, entering data into computer software system TIMS, logging faxes, kept detail records of all client checks; processed all mail relating to client correspondence

Communicated with clients relating to all billing issues and other inquiries as needed

Generated bills, and dispensed them to the respective party

Responsible for sorting and distribution of mail, and maintained office inventory supplies, kept accurate filing system

Processed all incoming paperwork for billing in Total Information Management System (“TIMS)

EDUCATION

Somerville High School

1986-1989

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