Manager Sales

MATHEW MANDERS

*** ****** **** ******, ** *****

310-***-**** ******.*******@*****.***

TRAINING MANAGER ADAPT AT DEVELOPMENT AND TECHNOLOGY

Charismatic and innovative leader with a proven track record in leadership, management, communications, training, and mentoring. Skilled and excellent development facilitator with the ability to excel through innovative techniques and out of box thinking. Offers strong interpersonal skills combined with demonstrated strengths in development, administration, and facilitation. Combines superior business acumen and group facilitation skills with the ability to promote an all-inclusive, high-performing culture where team members embrace and leverage each other’s talents to achieve full potential. Identifies needs, envisions programs, and serves as a change agent. Collaborates with others and ensures seamless administration of programs.

Exceptionally skilled professional with demonstrated excellence in training, building and driving superior operation success, leading campaigns and strategic planning.

Adept and capable of developing training and development processes that advance product and company penetration.

Champion at program/project development operations. Analytical, intuitive expert with proven record of reaching target customers and identifying emerging trends.

Core Competencies

Sales Training & Development Development Planning Program Planning Project & Program Leadership Program Development Network Development Team Leadership Recruitment Resource Optimization Strategic Planning Client Relations Operations Management Project Administration Negotiations

PROFESSIONAL EXPERIENCE

Relativity, Chicago IL 2015-2018

Manager, Technical Training and Onboarding

Partnered with the learning and development organization to direct the design, planning, and implementation of engineering onboarding and training programs, policies, and procedures. Leveraged metrics and data from onboarding survey and check-ins to identify, communicate, and implement improvements to the onboarding program to make them more accessible and evergreen while automating the process. Collaborated with subject matter experts to stay current on changes to Relativity, to work directly with the on-boarders, answer questions, and provide direction specific to Relativity versions. Documented onboarding for all engineering new hires and created training modules and paths for different roles and disciplines. Acted as liaison between human resources and engineering department to coordinate successful onboarding of new hires.

Key Highlights:

Built a study program from the ground up using agile processes to help match the learning with the process which will be used in the organization. Before creation the success rate of the exam was 60% after the program was established the success, the rate became 96%

Assisted in the launch of Workday Learning the companies first LMS system.

Partnered with the security team to launch ISO 27001 training which lead to passing the companies audit for ISO in the first two years.

Conceptualized and developed supplemental training to replace the companies’ version control and project tracking software.

W.M.S. Gaming, Waukegan IL 2012 - 2015

Technical Trainer / Field Engineer

Developed, implemented, delivered and supported training on new and existing products to leadership, field service personnel and external clients. Lead and supported the implementation of a learning management system to assist in tracking training and employees skills. Assisted in the field with projects for key client groups.

Key Highlights:

Worked with key internal personnel to implement a cost effective and shared solution for the organizations Learning Management System.

Showed the value of knowing your training audience and adapting your training to meet their learning needs rather than a one size fits all approach.

Verizon Wireless, Chicago IL 2011 - 2012

District Supervisor / Trainer

Delivered strategic support to district manager for district initiatives by coaching and reinforcing with store management and front line representative of a district of 100 frontline employees and managers. Innovatively developed coaching programs to drive strategic objectives based on the districts/companies needs and goals. Assisted in the management of seven retail stores when coverage was needed.

Key Highlights:

Conceptualized and implemented training and coaching programs for supported district leading to increased sales, employee knowledge retention and customer satisfaction.

Verizon Wireless, Irvine CA 2007 - 2011

Senior / Consumer Sales Trainer

Facilitated a wide range of trainings to both front line and leadership to an area of over 3000 employees. Intricately developed trainers facilitation skills and aided them achieve goals. Lead continual education courses to develop additional skill sets of employees in the field and supported multiple retail locations and indirect agents with field support.

Key Highlights:

Successfully mentored and lead trainers through peer-to-peer feedback, scheduling, pre and post certification knowledge and retention.

Recognized as the trainer of the quarter Q2 2011.

Uncovered training gaps by working closely with direct and indirect locations and team members.

Worked closely with internal and external leadership to develop classroom trainings, one on one trainings, distance learning courses, and eLearning programs, which closed sales and product knowledge gaps within supported geographical areas.

Verizon Wireless, Torrance CA 2004 - 2007

Retail Manager

Efficiently completed store operational requirements by scheduling and assigning employees, followed up on work results, and managed 25 employees. Effectively maintained store staff by recruiting, selecting, orienting, and training employees. Systematically maintained store staff job results by coaching, counseling, and disciplining employees.

EDUCATION AND CREDENTIALS

MAED/AET, MS, Adult Education and Training

BSIT, Information Technology

University of Phoenix, Phoenix AZ

Additional Skills

Windows Operating Systems - Mac OS Operating Systems - Linux - Programming (C, C++, Java, HTML, XML) - SQL - Microsoft Office (Word, PowerPoint, Excel, Publisher, Access), Adobe Captivate, Adobe Photoshop, LMS (Learning Management Systems)

PROFESSIONAL AFFILIATIONS

Member, Adult Education Marketers - Member, American Association for Adult & Continuing Education - Wireless Professionals - Multi unit district manager network - MA District manager and RM network - M2M - Lids-District Sales Manager Recruiting - AXIOM Sales Force Development - Training&Development

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