Sales Representative Customer Service

Dear Hiring Manager: Thursday April **, ****

I was excited to read about this opening as I have the qualifications you are seeking. I have several years of experience in a wide variety of fields. Attached is my resume which identifies some of my skills.

I have a lot of experience in customer service. I enjoy multi-tasking and a team player. My broad experience and range of skills make me a superior candidate for this position. I look forward to hearing from you as soon as possible to arrange time for an interview.

Sincerely,

Kevin A. Newsome, Sr.

Kevin A. Newsome Sr.

Kevin A. Newsome, Sr.

3431 Wood Creek Drive

Suitland, Maryland 20746

Home Phone 240-***-****

**************@*****.***

2016-Present

Team Copy Center Lead - ATeam

Exela Technologies, Washington, DC

Selected and inspected all completed printing jobs for quality assurance. Provided technical advice and guidance to departmental decision makers regarding procedures, production methods, cost estimates and delivery schedules. Established clear, complete and concise pre-publication instructions for subsequent printing and reproduction. Managed the mail distribution and tracked expressed mail deliveries. Organized and set-up meetings and conference rooms. Assisted in monitoring incoming/outgoing calls for senior managers.

2011-2015

Lead Copy Operator

Canon Business Process Services, Inc., Washington, DC

Assist in managing the operation within the Document Service Department. Operates copiers and monitors all bindery machines making sure they are running smoothly. Make repairs when needed or contacted vendors for major repairs. Organizes and prioritizes the work load. Maintain quality control on documents. Advises supervisor when deadlines are in jeopardy and make recommendations for resolution. Order supplies and monitor stock levels.

1994-2010

Customer Service Representative

Printing Professionals, Inc. Alexandria, VA

Consulted Sales Representative for the preparation and completion of printing job specifications for all work orders. Assured all jobs were properly specified by maintaining records and utilizing the computer tracking system. Evaluated and proposed equipment upgrades, replacements and relocations. Monitored the performance of contractors. Reviewed and verified billing against contract prices.

2006-2008

FM Manager

ABC Imaging, Washington, DC

Maintained an electronic tracking system for monitoring paper waste and daily production numbering. Performed inventory control functions. Recommended to management production purchases while keeping within the company’s budget. Archived files onto disk, reprodesk, and blue print on line from different companies. Reproduced and delivered printing orders in an efficient and timely manner. Assisted customers in a quality conscious and courteous manner.

Education

Howard University and Strayer College

Business Administration

Computer and Printing Experience

Afarian 6.0 Adobe Page Photo Shop, Microsoft Office 2010, Word Perfect 8.0, Xerox 5090/9600/5388; Xerox Docutech 6135 & 6180, Canon Color Copier 5255 & 9075, 5250 B/W, 6075 B/W, VP 6150, Konica 7490/6190, 5-Color 25 Heidelberg, 2-Color 29" Heidelberg; Form Duplicator Press, Copystar 3050, OCE600 with Scanner, OCE800 scan to file, OCE PPS 400, Vidor Color Scanner, and K-NET System

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