Sales Representative Customer Service

Jorge Gonzalez

**** * ******** **** *** ***.

San Bernardino CA 92410

909-***-****

****************@*****.***

Objective: To obtain management position in accordance with my skills and qualifications Education: Rialto high school class of 2006

Skills and Qualifications: Fluent in both English and Spanish, 40+WPM, Microsoft office literate, Online certified for electronics, Excellent customer service, Excellent problem solving skills, Good math skills, Excellent people skills, Familiar with the AR operating systems which is used by some retail companies. Ability to meet strict or demanding deadlines, also works well under pressure, Ability to think under pressure and close a sale. Forklift. Work Experience:

Intel Partners: July 2018 – Current

Senior Consultant: As a business consultant I will assist and help allocate customers with account representatives for At&t, Verizon, T-mobile ect the clients business needs like upgrading their analog internet to fiber with hosted voice connection, or add tablet lines to the account as well as accounts like truck trackers to set up a goe fencing perimeter. I am the middle man in charge of handling he account gets connected project manage and make sure if they have any questions I am there for their needs. As well to train the team to do the same and hunt for new accounts on our own. Apex Wireless Partners under 20/20 Mobile:(boost mobile) November 2016 - July 2018 Responsibilities: As a small business owner and sub owner of a franchise Build relationships with customers. Make sure they stay with our network for at least 6 months, build a business almost from scratch know what it takes to run payroll hire train promote, get to know about citi laws be involved in the community to ultimamente build a profitable business. By selling phones providing a services and selling accessories and all comes with it. At&t Mobility: January 2014 - October 2016 Address: 12625 Frederick st, Moreno Valley CA 92553. 951-***-**** ASM Role: learn how to build a team to perform, and know how to hold them accountable and recognition when needed. help with operations responsibilities make sure we pass audit, help out with inventory, assist sales representative in closing a sale, build relationships with business accounts be knowledgeable about business products and consumer products. responsibilities: provide excellent customer experience, by solving there issues whether wireless or uverse related, provide sales solutions to the customers whether is a new line of service or upgrading their services. Offer all of services available for customers and promotions, like Uverse (at&t fiver optic network), home phone, internet, wireless, digital life, and educating the customers of connected car, meet strict sales goals. Guadalajara Furniture: february, 2014 - june, 2014 9415 Mission blvd, Riverside CA 92509 951-***-**** Responsibilities: part of accounting responsibilities, marketing as in sem, soe, and social media management as well advertisement, also meet a strict deadlines with sales quotas. 2020/mobile May 2012 – February 2014. Address: 501 N Mt Vernon Ave San Bernardino CA 92411 909-***-**** Responsibilities: to set up and established new stores, finished training new staff for the new stores, sale, fix phone issues, such as networks issues and or device issues, all by keeping excellent customer services, take payments, make sure the store is up to date with the advertisement, top 5 in sales with the hole company: Famsa Inc. Feb 2008-April 2012. Address: 13113 Adler Drive Santa Fe Springs CA 90760. HR: 562-***-**** August 2010-Current: Managing and operating a small store/kiosk. Responsibilities: Meeting a monthly sales goal. Managing employee time sheets as well as schedule, handling company money and making sure deposits are made to the bank on time, responsible for store inventory, incoming and outgoing shipment, maintaining an organized and manageable work space. Also handles certain marketing and promotions as requested by the company, maintains store displays in order, repairs customer merchandise as needed, and is capable of prequalifying customer for credit depending on their credit scores, and history. March 2010-August 2010: Management Training Period. November 2008-March 2010: Sales Representative

Responsibilities: Meets strict sales goals, Telemarketing, Maintaining Electronics department organized and manageable for any customers.

February 2008-November 2008: Customer Service Representative Responsibilities: Having Merchandise ready for customer pick up, maintaining store and warehouse inventory up to date, responsible for setting up any merchandise repairs as needed by the customer, maintained store displays in order and installed any electronics that needed to be installed. Mobile Wireless: September 2007-February 2008: Sales Supervisor. Address: Pomona California. Manager: Gil Cruz Responsibilities: Meeting new activation contracts for new Sprint customers, responsible for display and marketing, responsible for attending customers with any network or service issues. La Curacao: November 2005-July 2007 Entertainment Coordinator. Address: 885 E Harriman Place San Bernardino CA 92408. HR: 213-***-****

Responsibilities: In charge of kids area and maintaining an order with employees as well as with parents leaving their kids in designated area. In charge of sweepstakes promotions as well as weekly entertainment for the San Bernardino and Chino stores, maintaining the inventory for any promotions up to date, responsible for the decorating of the stores, in charge of maintenance department and making sure store is clean and provides a good environment for the customers as well as the employees.