Customer Service Manager
Resume:
Rachel Garcia
https://www.linkedin.com/in/rachel-garcia-5142132/
*************@*****.***
Summary
High energy, proactive account executive with experience in sales, customer service, and management. Exceeds yearly quotas by focusing on current client relationships and ensuring their satisfaction. Researches market trends to find net new clients that will drive revenue and increase market share to support client’s objectives. Experience
Adams Outdoor Advertising, Norfolk, VA (2013-Current) Account Executive
• Procure new business through continuous prospecting, networking, cold calling, and referrals while managing over 50 accounts that made up a $1.5M dollar budget
• 600% increase in sales from start date to 2019 due to annual account growth
• Top ten account executive out of 250 employees in 40 different Adams and Fairway Advertising markets for online advertising sales in 2017 and 2018
• Provide a media mix that supports market trends as well as both long and short term marketing goals in order to increase client spend
• Recognize new business opportunities and capitalize on their growth throughout the sales cycle, providing a positive return on investment for accounts
• 190% of new business budget to become top producer of new business in 2017 out of 148 Account Executives
• Number one producer of new business in 2018 in Norfolk market out of 15 Account Executives
• Google AdWords certified; versed in SEO and SEM/PPC advertising, and programmatic targeted display
• Negotiate and strategize contracts to ensure best possible outcome for clients and company
• Assist in creative process to develop artwork that will promote branding and lead to measurable conversions Electronic Systems Inc (ESI), Virginia Beach, VA (2012-2013) Account Manager
• Averaged 20 cold calls per day to focus on new business growth and building account base
• Closed a major top billing local account while in position for three months
• Developed customized plans to optimize client’s document workflow Enterprise Rent-A-Car, Tidewater Region, VA (2005-2012) Branch Manager, Chesapeake, VA (2010-2012)
• Created and implemented operational plans to yield high customer service scores, fleet growth increases of 38%, while improving profitability
• Oversaw all branch operations including revenue producing tactics and expense reductions
• Hired, trained, and coached a team of 10 employees, assisting in their personal career growth
• Established a marketing plan to ensure corporate revenue growth of 90% versus previous years
• Managed the logistics of a fleet of 140 vehicles to ensure safe and reliable transportation for clients
• Measured and evaluated employees based on sales stats, customer service scores, and admin abilities Branch Manager, Norfolk, VA (2008-2010)
• Number one branch manager out of 25 managers based on key performance indicators: customer service, fleet growth, employee retention, and profitability
• Mentored three assistant managers into branch manager roles within six months
• Maintained a 12 month customer service score above 82 percent versus 80 for the corporation
• Increased customer service score from 69 to 91 within one year
• Developed multiple trainees to out rank first out of 170 employees Education
Radford University, Radford, VA (2000-2005)
Bachelors of Business Administration, Marketing
Contact this candidate