Data Analyst Social Media

INYANG PEARL EKANEM

**** ****** *****, *** ***, Mississauga, ON

******.******@**********.** 705-***-****

Objective: Proactive Georgian College student seeking Internship opportunity SKILLS

• Strong interpersonal communication skills, with the ability to communicate effectively with clients.

• Strong market research, analytical and creative thinking skills gained from courses in Big Data Analytics.

• Proficient in data analysis applications: SQL, IBM SPSS, NVivo, SurveyMonkey and QuestionPro.

• Advanced knowledge of Microsoft Office suite(Excel, word, PowerPoint), Google analytics, Digital marketing, R programming language, Python, Tableau, ArcGIS and Omniture.

• Ability to prioritize, multitasks, meet deadlines and manage various tasks in a fast-paced work environment.

WORK EXPERIENCE

S & P Data, Toronto, ON June 2018-Sept 2018

Rogers Wireless

• Worked closely with the Loyalty team to identify/address customers’ needs alongside solutions to all inquiries.

• Introduced new plans and offers to customers, while maintaining good communication and work etiquette.

• Built and maintained good clientele by following up with customers and providing quick solutions to their inquiries.

• Maintained excellent communication and average handle time amongst clients Agreement Express, Toronto, ON April 2018 -May 2018 Data Entry and Analyst (contract)

• Created data dictionaries (French and English) for landing pages used in the programming of online wealth management forms.

• Maintained database using functions such as joining, reporting, importing, exporting select, tagging to ensure synchronization within database.

• Prepared reports using advanced excel spreadsheets functions to present insights to board of directors.

• Obtained scanned records and uploaded into the database, increasing efficiency and cutting down on reupload time.

MTN Nigeria, Victoria Island, Lagos Oct 2016- Aug 2017 Marketing and Call center Data Analyst (Contract)

• Completed data analysis using the contact center application - Customer Relationship Management

(CRM) tool for documentation and compliance purposes.

• Engaged customers through automated marketing utilizing skills such as Salesforce to cover a wide range of consumers.

• Developed business flow charts which mapped out the entire process for handling escalated inbound calls and increasing quality accuracy.

• Maintained marketing database, sending out tailored adverts to customers, increasing service revenue.

• Tested new products and system improvement to increase efficiency while staying compliant and preventing documentation issues.

• Performed analysis on 25 MTN owned websites utilizing Google Analytics to improve web traffic.

• Provided training and materials on the responsibilities and duties of a call center specialist role for new hires.

Omatek Computers, Lagos, Nigeria Nov 2015–Aug2017

Junior Data Analyst

• Performed fundamental analysis of the company’s business, including cash flow analysis and balance sheet.

• Worked in a team of 4 to develop effective sales strategies, which increased sale performance by 45%.

• Completed client purchasing analysis to gauge product consumption over a period of three (3) years.

• Transformed manual inventory collection processes relating to vendor/supplier records into an efficient computerized system using Microsoft Excel.

• Analyzed large databases using appropriate statistical techniques to produce descriptive and analytical reports.

• Created and delivered an effective presentation to recap the project and describe the findings to members of board.

IT Help Desk Aug 2014–Oct 2015

Schlumberger Nigeria, Port Harcourt, Nigeria

• Achieved 85% high first call resolution on a monthly basis and 90% customer satisfaction rate

• Utilized Outlook to communicate resolutions to customers’ issues and inquiries, resulting in 10%-time increase.

• Maintained records of every of communication transaction in call tracking system, problems and remedial actions taken, next steps and contacts for resolution.

• Provided technical assistance(trouble shooting) to customers via telephone, email or in person. EDUCATION

Research Analytics (Post- Graduate Certificate) Sept 2018-Present Georgian College, Barrie, ON

Specialize in Market research (qualitative and quantitative analysis), social media and enterprise analytics, and relational database management.

Graduate Certificate – Big Data Analytics Sept 2017–April 2018 B.Sc. Computer Science Oct 2011-Oct 2015

Afe Babalola University, Ado- Ekiti, Nigeria

Specialized in Web applications, network security, topography and management information systems. CERTIFICATION

• Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans, Course on Research Ethics

Contact this candidate