Customer Service Manager
Resume:
Sara Jalali Zenooz
Ca,91306
**************@*****.***
Summary :
High-energy Supervisor successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Organized and diligent with excellent written oral and interpersonal communication skills. Creates success by opening up to learning new processes, maintaining a professional state of mind and taking the lead in the development of subordinates. Is not intimidated by the responsibility that comes with authority.
Highlights :
Strategic planning Safety-minded
Operational management Customer service focus
Financial administration Project and program implementation
Training and development Detail oriented
Decisive CPR/First Aid certificated
Experience :
All Nippon Airways-LA
Airline Supervisor September-2017/current
Set up regular inter-department meetings to open communication.
Coordinate with airport vendors regarding fueling and catering logistics.
Issue travel and hotel vouchers for passengers on overbooked or canceled flights.
Enforce safety and security measures and protect sensitive zones.
Update the flight attendant manual and brief staff on charges.
Briefed passengers according to company and FAA requirements.
Calculated the aircraft weight and Balance, performance and fuel requirements.
Monitored flight arrivals and departures.
Initiated mentoring program with senior and new staff performance and recommended changes
Turkish Airlines-LA
Airline Customer Service June-2016
Greeted and assisted all passengers, including help for check-in tagging luggage, ticketing changes, rebooking and special service request.
Developed and implemented improved Customer service protocols to increase satisfaction.
Revamped training procedure to improve performance and safety ratings.
Maintained privacy of all customers and ensured attendants did the same.
Answered passengers questions and dealt with complaints accordingly.
Boarded and deplaned flight and escort passengers including disabled passengers and unaccompanied minors, from aircraft
Social Service Interpreter-LA
Active Interpreter for Hanna Interpreting Services February-2014
Provides full language translating and transcription services, in medical appointments or
Legal administrative hearing such as DMV or social services courts.
Professional Activities:
Internship in Turkish Centre for International Relations & Strategic Analysis (TURKSAM) working on Arab spring effect in Middle East 2011-2012.
Internship in Turkish Asian Centre for Strategic Studies, research about African countries & Middle East Cooperation (TASAM), 2012.
Attending the 7th International Turkish-African Congress, Multi-Dimensional Struggle For Africa: The Future of Turkish- African Relations and Finding ways to improve African countries, Sudan, 2012.
Languages: Fluent in Farsi (Persian) and Turkish Languages, Basic level in Arabic .
Educations:
Ankara University, Master's Degree Graduated-June2013
Master in science in international relationship
Shahid Beheshti University Bachelor's Degree Graduated-September2009
Bachelor of Law
References
charlie chakaroe
Current manager **************@********-********.***
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