Data Customer Service

Wajiha Zafar

**** ********** ******, ********* # ****

Mississauga, ON, L5A 2G6

Phone number: 647-***-****

Email:************@*****.***

Profile:

• Masters in Data Science and Analytics student with a focus towards big data manipulation, machine learning, data visualization, and analytics with background in technology management.

• Academic experience in analyzing unstructured twitter data through Hive and Pig.

• Knowledge of machine learning techniques including regression for multivariate data using R and Python

(pandas, Scikit and Sklearn packages).

• Academic experience in creating data visualization and multivariate charts to make sense of messy data using R and Python (Matplotlib and Seaborn packages).

• Experince and Understanding with Tableau or similar data visualization tools as D3.

• Understanding of Javascript and HTML/CSS

• Working knowledge of extracting, filtering and analyzing data using SQL

• Experience in working with Excel, Visual Basics, Quick Book, and Microsoft Office.

• Excellent problem solving, analytical and critical thinking, organizing and collaboration skills. Education & Certifications

• Masters in Data Science and Analytics Currently Enrolled Ryerson University, Toronto, Ontario

GPA: 3.75

Relevant course work: Machine Learning, Big Data tools (learned about Hadoop, Hive, Pig and Spark), Advanced Data visualization using Python, Design of algorithm for massive data, Natural Language processing (text mining) using python.

• Certificate – Fundamentals of Data Science Currently Enrolled University of Toronto, Toronto, Ontario

Relevant course work: Machine Learning, Foundation of Data Science(Python, R and SQL), Statistics of Data Science.

• Diploma in Business Administration (Accounting)

Humber College, North Campus, Etobicoke, Ontario

GPA: 3.0

• Bachelor in Business Administration – Information Technology (Hons) International Islamic University, Islamabad

GPA: 3.76

Project work

• Implementation of TF-IDF calculation using MapReduce: During my masters in Data science and analytics, I did TF-IDF (Term frequency– Inverse document frequency) implementation using the Map Reduce in Python.TF-IDF is the score used to measure importance of word in the collection of corpus. Its mostly used for text mining and by search engine to rank the document’s relevance to user query. https://github.com/wajihazafar

• Correlates of Bike Share Use: I performed exploratory analysis of bike share data retrieved from the UCI machine learning site to study the various factors associates with the bike share. I visualized correlation between various factors and total bike share use. I developed a machine learning model of linear regression using R to predict the effect of temperature and weather on the total bike rental and their association.: https://github.com/wajihazafar

• Machine Learning Algorithms: During machine learning course, I wrote my own algorithm to perform principle component analysis to the 5 normally distributed data sets compromised of 100 observations of 5 variables with different variances and visualized it by plotting the scree plot of percentage of variances accounted by each variable And I also wrote the algorithm for calculating the class likelihood probability for univariate data. https://github.com/wajihazafar

• Big Data tools (Pig and Hive): In my big data tools course, I did analysis on unstructured twitter data using multiple queries including table creating, data extraction, joining of data (table), Filtering, Grouping data. https://github.com/wajihazafar

• Marketing Plan of Microsoft: Studied marketing strategies of Microsoft, Marketing mix and 4Ps of Microsoft. Also focused on the techniques used for new product development process, brand management strategy and advertisement techniques.

• SRS of METRO cash and carry: Studied the software requirement specification of bar code scanner used for product scanning and price tagging in Metro Cash and Carry.

• Case Study Zong Telecommunication: Studied Zong- (China mobile) a Chinese state owned enterprise’s acquisition of Paktel from Milicom to operate GSM in Pakistan including major changes in HR department and the HR strategies adopted in Pakistan

Professional Experience:

Student Data Analyst Jan 2019 – April 2019

Winter Coop

Canadian Nuclear Lab, Chalk River

• Analysing the environmental Data

• Transferring and manipulating data from SQL and Access to EDMS(Environmental Data management system.

• Preparing Dashboards and Geographic visualization of Data

• In writing documentation for migration and transformation to ensure system maintainability, reproducibility, and traceability;

• In examining and analyzing business requirements in order to propose solutions to data storage that are appropriate for data while aligning with client requests; Cashier / Customer service

Part-Time

Food Basics Feb 2017 – To Present

• Processed cash/credit/debit purchases at register using a Point of Sale (POS) system.

• Handled refunds and exchanges.

• Assist customers with buying decisions when required.

• Tag items and stock them when required.

• Calculate discounts as appropriate.

• Quickly and accurately scan and bag all items and collect payment. Bookkeeper/Finance Analyst

Part- time

Salt and Pepper Hakka Chinese Restaurant, Etobicoke March 2015 – May 2016

• Processed cash/credit/debit purchases daily at register using a Point of Sale (POS) system.

• Processing Payroll, producing accurate financial statements in Excel(VLOOKUP, Pivot table etc.)

• Producing year-end T4 slip for employees and handling quarterly HST.

• Training new employees

• Dealing with daily team activities like maintain daily employee schedule, make sure the staff be on time and working well etc.

• Served customers and businesses by running and viewing reports

• Performed financial statement analysis using Tableau and Excel Accounting Assistant Intern

Volunteer

Ravinder Makkar Tax Office, Brampton Feb 2015 – May 2015

• Assisting with process of taxation for businesses and corporations.

• Making QuickBooks entries for all the forms e.g. T4,T4A,T5,T777,T4AP

• Perform filing and general administrative tasks.

• Find and use accounting data to resolve accounting problems and discrepancies.

• Maintaining Expense sheet for HST on daily basis.

• Process and review company’s A/P and A/R details daily. Business Analyst

People Logic Corporation, Ltd. Toronto, ON Aug 2012- Aug 2015

• Processed ordering of inventory items and their payments.

• Maintained daily, weekly and monthly sales and expense statistics.

• Prepared business cases and Investigate, reconcile and correct cost discrepancies

• Prepared dashboards and visualized data using Tableau

• Assist with project forecasting and review using Tableau

• Worked with users and stakeholders to analyze and validate requirements

• Prepared business models, flowcharts, and diagrams Finance Assistant

People Logic Corporation, Ltd. Pakistan May 2011 – March 2012

• Processed payroll for various clients.

• Managed Provident and Gratuity fund accounts.

• Managed Petty Cash entry in QuickBooks.

• Reconciled payroll account in QuickBooks.

• Verified and resolved employees medical claims.

• Prepared salary sheets on monthly basis.

Honors and Awards

• Recipient of Graduate Fellowship Award by Ryerson University ($3500) 2017

• Recipient of Outstanding Talent Scholarship phase II by Punjab Information Technology Board, Pakistan (Rupees 250,000) 2007

Volunteer

• YMCA, City Center drive Mississauga 2017

Customer Service/Administrative Volunteer – Welcoming members, updating job boards, answering phone calls in friendly way and organizing fax.

• Humber student Union - Orientation Team Member 2014 Welcoming new students, Helping them understanding Humber culture, Organizing campus tours for new students. Skills and Interests

• Computer skills: R, Python, Pig and Hive, Oracle, Microsoft office suite, Spark, Hadoop, SQL and C, QuickBooks,

• Languages: English, Urdu, Punjabi, Hindi

Contact this candidate