Computer Operator Customer Service

Chhabindra Kumar Dass

Email ID- ***************@*****.***

Contact No- +91-989*******

To obtain to challenging opportunity of an organization highlight organization, interpersonal and leadership skill which present to grow and have a rewarding carrier

Work Experience Summary

Currently working as a Senior IT cum Operation Executive with TRACKON Couriers Pvt Ltd since Nov 2005 to till date.

Worked as a Computer operator with On-Dot couriers & Cargo Ltd since June 2003- Nov 2005.

Skill Summary

Result oriented and professional with around 7 years’ experience in Couriers, Cargo and Logistics industry.

Great ability to operate large and small scale electronic data processing systems.

Excellent command of languages for multiple processing platform system software’s and related peripheral equipment.

Profound ability to set up and operate a variety of computer equipment.

Exceptional ability to make decisions regarding the operation of large and small scale computer and related equipment based on prescribed procedures.

Strong ability to enter data or information into a terminal, PC, or other keyboard device.

Immense ability to learn job related material primarily through oral instruction and observation to perform job duties.

Remarkable ability to establish and maintain effective working relationships.

Excellent ability to accurately interpret computer-issued error messages and take appropriate action.

Strong experienced working in Internet uploading multiple data.

In-depth ability to operate computer center equipment.

Profound ability to prepare and maintain logs and records.

Strong ability to work safely without presenting a direct threat to self or others.

Academic & Technical Qualification

10th from Board of Higher Secondary Education, Orissa.

12th (Science) from Council of Higher Secondary Education, Orissa

Bachelor Degree of Arts from UTKAL University, Orissa,

Post Graduate Diploma in Computer Application (PGDCA) from NICE Education Center, New Delhi.

Technical Skill

Web Technologies : HTML, Dot Net

Database : MS Access, SQL Server

Operating System : Window 2008/7/2003/2000/XP/ME/98.

Technical Operation Skill : MS Office (Word, Excel, PowerPoint) & Internet

Employment Recital

TRACKON Couriers Pvt. Ltd

Sr. IT cum Operation Executive Nov 2005 - Till date

Responsibility:

Ensure efficient flow process by reviewing final reports and ensure consignment delivery submitted in a timely manner.

Manages vendors, customers and stakeholders in delivering project requirements to quality, cost and schedule.

Handles the tasks of managing a team of inbound and outbound logistic professionals.

Interact with customers and branches by phone to ensure the best service possible and collection consignment status data for upload our Webserver.

Upload consignment delivery status data in our Webserver through online.

Working accordance with other branches to resolve issues with consignment record.

Expanded technical knowledge leading to better understanding of computer operation.

Constructed computer room checklist to reduce errors and increase efficiency.

Monitored the overall workflow to identify late work to ensure deadlines were met.

Created procedure manual utilizing user friendly documentation resulting in improved training.

Work closely with our Production, Delivery and Operation team member for distribute couriers and cargo to Local, national and International location.

Performed multiple tasks at one time to ensure transmission deadlines were met.

Provided support to the reconcilement department.

Assembling system and install software.

Troubleshooting all the technical issue (Hardware & Software)

Prepared offsite backup tapes of sensitive and classified information.

In response to critical systems breakdown, created detailed template to guide emergency response protocol and ensure confidential mapping data is received.

Operate all computer and auxiliary equipment, including large and small scale electronic data processing systems, based on prescribed procedures.

Operate peripheral equipment which includes mounting forms in printers, and mounting tapes and disks on respective devices.

Operate system console under the direction of a Lead Computer Operator.

Install, replace, and adjust filters, ribbons, belts, or similar objects to maintain equipment.

Prepare equipment for operation.

Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

On-Dot Couriers & cargo Ltd

Computer Operator June 2003- Nov2005

Responsibility

Recording computer information such as occurring problems, operating time and actions taken

Performing scheduled and regular maintenance checks on computer terminals and desktop PCs

Loading peripheral equipment’s in use with selected materials for operation and overseeing computer-related operations

Clearing office equipment at end of operations and reviewing upcoming schedules to facilitate smooth operations in the next session.

Continuously monitoring the IT systems for equipment malfunction, failure or errors in performance

Typing commands and transferring encoded data into the computer storage

Entering commands into a computer terminal and activating controls on computers and peripheral equipment to operate the equipment

Maintaining organizational filing system.

Maintaining various output devices of computer system.

Personal Details:

Preparing computer operation status report for senior management.

Language Knowledge : English, Hindi, Bengali, Oriya and Japanizes

Date of Birth : 31/07/1981

Preferred Location : Any Where

Current Location : New Delhi

DECLARATION:

I hereby declare that above details given by me are complete to the facts. If you

Once give me the chance to serve & work with your esteemed organization, I will assure, I do my

Best to optimize the result up to your satisfied level.

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