QA Manager

CYNTHIA HOLMAN

***** ********* ****., #****, ****** City, CA 90230 · 310-***-**** (Mobile)

*********@***.***

CAREER OBJECTIVE: Lead QA team in analyzing, testing and delivering small and large projects. Hands-on in all aspects of testing efforts while collaborating and training other team members to improve testing quality. Work with project, product and business teams to ensure projects are delivered according to best manual and automation practices.

EXPERIENCE

NOVEMBER 2018 – FEBRUARY 2019 (CONTRACTOR)

QA MANAGER, Thousand Oaks, CA

Lead several QA agile teams in all manual and automation testing activities. Identified improvements and resolutions for implementation. Provided vision and approach while working with leadership across SDLC to deliver high quality applications. Worked with individual team members in a highly distributed model of on/offshore providing training and leadership in manual and automation best practices. Influence quality across entire development cycle to ensure quality is infused at both the business and development levels by improving test metrics.

SEPTEMBER 2010 – NOVEMBER 2018

LEADER, QA, CoreLogic. Los Angeles, CA

Manage and provide leadership and mentoring of staff for all manual and automation testing efforts for several projects and initiatives. Ensure work is delivered in accordance with agreed scope, time, financial and quality measures. Leverage QA best practices and technologies to ensure high quality software and services. Developed standardized Software Quality Assurance strategy for QA teams (test documentation) working across multiple applications and technologies. Producing well-tested big data projects and smaller development projects.

APRIL 2010 – JUNE 2010 (Contractor)

SR. QA ANALYST, Fox Television, Century City, CA

Tested issues related to TIMECARD application. Drafted test plans, test cases and regression plans.

JULY 2009 – APRIL 2010 (Contractor)

SR. QA ANALYST, TOTAL BEAUTY.COM, Santa Monica, CA

Tested online advertising. Managed business website which included maintenance and all enhancements of software application. Identified and tested bug fixes while conforming to business requirements across several platforms. Designed automation test suites using Selenium. Provided web analytics for site including analytic reporting (Omniture and Google Analytics). Implemented best practices to enhance production cycle and processes.

AUGUST 2006 – APRIL 2009 (Contractor)

SR. BUSINESS SOFTWARE QA ANALYST, Fox Television, Century City, CA

Responsible for project integration and enhancement of 3rd party vendor software application (Media Maestro_Rights and Royalties). Conducted business analysis and managed all testing and QA functions. Interpreted users’ business processes, suggested alternatives and determined practicality within confines of technical capabilities (SQL, Toad) Conducted functional and integration testing of financial reports. Developed and documented test methodologies and reported results written using VB6.0, VB .Net, VBA/Excel, MS Reporting Services, SQL Server. Managed entire QA cycle.

SEPTEMBER 2005 – AUGUST 2006

SOFTWARE QA ANALYST, Computer Science Corp, los angeles, ca

Responsible for analysis and testing of end-to-end software application integration and web testing for client project (Farmers Insurance Co.). Managed substantial testing events (over 8,000 test hours). Designed Rational automation framework for functional regression testing. Accountable for coordination of all testing events (test strategy/plan, test cases. Acted as SME for events, client-facing business relevance duties, testing preparedness, environmental readiness, test report matrixes and hands-on daily operations. Conducted resource planning and coordination/management of on-shore and off-shore models.

OCTOBER 1999 – JULY 2005

SOFTWARE QA ANALYST/PRODUCTION SUPPORT/CLIENT RELATIONS, epolicy solutions inc., torrance ca

Tested large and complex software applications for delivery. Developed and implemented all test procedures, reported and managed all bugs and examined conformity to technical and functional specifications. Generated and executed comprehensive manual and automated tests and scripts (QTP).

Additionally, managed corporate insurance accounts, relationship management and consultative service. Interacted with senior executives throughout sales process, product launch and maintenance. Provided project management, resource planning and resolution of all client issues and enhancement requests. Worked extensively with cross-functional teams (Release Management, Development, QA and System Operations). Wrote support guidelines for procedures and processes support SLAs. Final signoff authority for production deployments. Performed extensive quality assurance testing including regression testing, unit integration and functional testing. Responsible for defect tracking/reports and coordination of resolution. Managed help-desk and supervised 6-10 service representatives.

EDUCATION

1978 YEAR

BACHELOR OF SCIENCE, Cal state Long Beach

Undergrad, Business Management

SKILLS

Experience with a variety of development methodologies including Agile/Scrum and Waterfall

Strong understanding of quality assurance testing tools and methodologies including automation, CI, performance and load testing

Expertise in the following areas of testing: Test Analysis, Test Documentation, Test Execution, Test Automation, Test Metrics, Performance Testing and Security Testing, Backend testing

Excellent leadership and communication skills to implement policy and initiatives

Familiarity with the following technology and tools:

oTeam Foundation Server

oJira, Agile Craft, Confluence

oVisual Studio

oSelenium, QTP (ALM), Soap UI

oBDD, TDD

oC#, AWS, Java

oJenkins (CI)

oSQL/Access

Significant experience managing QA and Testing teams, internal and external resources located on- and off-shore

Able to provide thought leadership on Quality Assurance and Quality Engineering concepts

History of implementing best practices and process improvement across multiple areas of software testing

Ability to motivate others and lead toward successful goal completion

Thoroughly familiar with technology SDLC

Responsible for SOX Controls for yearly audits across several products and teams

Excellent written and verbal communication skillset

Act as Change Agent across enterprise

Worked with Big Data for 8 years

Industries: Financial Services, Insurance and Media

oHTML/xHMTL

oXML

oWeb Services

oApplication and Domain Services

oAPI

oMantis, Firebug

oJavaScript/ Angular/Angular JS

ACTIVITIES

Member of Enterprise QA Community of Practice (COP)

Women’s Business Counsel

Site Leader (responsible for office leadership)

President of CONNECT (responsible for enterprise and local activities for Los Angeles staff)

PREVIOUS WORK

Financial Industry (Series 6 and 63 licenses)

Insurance Industry (Professional Liability, Auto, Residential)

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