Developer Customer Service

Tito Cabalo Garcia

B** L** P* Supernova St Tierra Monte

Silangan, San Mateo, Rizal

Mobile #: (63-949*******

Tel #: (63-02-212****

Email addresses: ************@*****.***, ********@*****.***

Summary

Extensive 18 years of strong experience in the IT and Corporate Industry focusing on Mainframe Cobol Programming, Development, Prod Support with Team Management

Proficient and with strong experience in CICS/TS, CICS/COBOL, CICS/VS, CICS/ESA, IBM DB2/SQL, CA-TELON, MVS/XA, MVS/ESA, ISPF/TSO, APS COBOL, MVS COBOL, COBOL/400, MS COBOL, COBOL 2, IBM COBOL LE, CA-EARL, PL/I, MS WINDOWS ’95/’98/NT/ME/2000/XP/Vista/7/8.1/10, LINUX, MS SQL, MS OFFICE ’97/2000/2007/2013, VISUAL BASIC, ACCESS BASIC, ORACLE 7, AUTOCADD, QMF, FileAid, SPUFI, DUMPMASTER, CHANGEMAN, JCL, VSAM, INSYNC, CA7, TACL, ENSDBA, ENFORM, CL400, COBOL85, C/C++, HTML,XML, JAVA, DREAMWEAVER, JAVASCRIPT, PeopleTools 7, PeopleCode, Migration Workbench, XPEDITOR/TSO, XPEDITOR/CICS, MQ Series for z/Os, IMS/DB, IMS/DC, FileNet, CITRIX, Tivoli, Fault Analyzer, File Manager, Control-M, Debug Tool, HP Quality Center, Vantive, OMEGAMON, OPCA, Easytrieve, ESP, Remedy, JIRA

Been working as Mainframe Application Developer and have extensive experience in Hierarchical/Relational Database Management Systems such as IBM Database 2 (DB2) and IBM Information Management System (IMS). In my recent projects, I was able to implement and handle these systems on a national and global scale with business applications for Health Insurance, Telecommunications, Retail/Trade, Banking and Finance

Have worked extensively with various clients based in the US and Europe, consultants, and developers during system implementation and maintenance. I have made significant contributions in laying out the technical architecture and developing integration tools for these projects

Very dedicated and well-versed with the latest technology in delivering good quality service to clients and gained good communication skills throughout my career. I have done also has done production support roles from previous maintenance projects

Successful delivered projects as either part of a team or as an individual.

Highly motivated person who can deliver simple, straight-forward and out-of-the-box solutions to challenging situations because of his extensive operation experience in the IT and Corporate Industry

Excellent communication skills oral and written

Proficient Customer Service Representive for Inbound and Outbound calls

Education

Bachelor of Science in Electronics and Communications Engineering from Saint Louis University, 1986

Baguio Citybo

Professional Experiences

Alorica Inc. October 2018 – January 2019

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities

Worked as a Customer Service Representative handling inbound and outbound calls for global clients based on US, Canada and Europe.

Collabera Technologies Private Limited Inc. March 2018 – July 2018

MAINFRAME DEVELOPER

Responsibilities

Worked as a Mainframe Developer handling software development and maintenance solutions for Bank of the Philippine Islands (BPI) under Global Payments Asia Pacific (GPAP). This project is aimed to provide its credit/debit cardholder members with prompt processing of purchase/bill payments through Point-of-Sale (POS), Automated Teller Machines (ATM) and Cash Automated Machines (CAM).

CGI IT UK Limited Inc. July 2016 – December 2017

SENIOR APPLICATION DEVELOPER

Responsibilities

Worked as an Application Developer and Application Support handling application development solutions and maintenance support for Sears Canada Inc. under Sears Application Maintenance Services. This project is aimed to provide its credit cardholder members with prompt and accurate billing and payment of their purchases with all amenities and rewards which is manage by Credit Settlement Stream Processing Team.

IBM Solutions Delivery, subsidiary of IBM Phils., Inc. November 2011 – March 2016

MAINFRAME APPLICATION DEVELOPER

Responsibilities

From Nov 2014 to March 2016, worked as an Application Developer handling system development solutions for Sears Canada Inc. under Sears Retail Revolution Project. This project is aimed to provide its consumer members with prompt and accurate shopping payment/product inventory system with all its amenities and rewards.

May 2013 to October 2014, worked as a Senior Mainframe Developer handling software development solutions for Express Scripts Eligibility/Client Benefit Management (CBM) Capability Systems. This project is aimed to provide its plan holders/members with prompt and accurate claim processing of their drug prescriptions and health care services.

September 2012 to October 2012, worked as a Senior Mainframe Developer handling software development solutions for Humana Claim Adjudication System (CAS) 2014 Modernization. This project is aimed to provide its subscribers with prompt and accurate claim processing as its members increased by threefold in 2014.

November 2011 to September 2012, worked as an Application Developer handling software developments and maintenance of EMEA/NA BidOps Claim System. This project is aimed to provide IBM Business Partners in prompt payment of their claims in form of rebates from selling IBM products.

UST Global, Inc. October 2009 – November 2011

SENIOR SOFTWARE ENGINEER

Responsibilities

I was assigned as a Senior Software Engineer handling application developments and maintenance of WellPoint STAR Membership and Billing System, a leading insurance company based in the US. This project is aimed to provide insurance plan holders and health service providers of their insurance premiums and claims respectively for billing and payment. Tasks include system analysis and design, coding and inter-level testing, implementation and maintenance support of new applications. IMS is used as data storage, maintenance and online transactions.

WeServ Systems, International, a subsidiary of Fujitsu Phils. Inc. February 2005 – February 2009

SYSTEMS ANALYST

Responsibilities

I have been assigned as a Senior Systems Analyst handling application developments and maintenance of Revenue Collection and Risk Management System (RCRMS) for AT&T, a leading telecommunications company based in the US. This project is aimed to provide clients a prompt payment of their bills through an efficient payment system and account management service handled by the team. Tasks include system analysis and design, coding and inter-level testing, implementation and maintenance support of new applications. Applications’ system runs through host systems for processing (mainframe) and distributed through the web and client/servers for clients’ information and verification. File transfer of data using MQ Series for z/Os for AT&T’s enterprise-wide database system. DB2 Database Management System is used for data storage and maintenance.

Also, assigned production support roles on a 24 by 7 availability, such as monitoring of subscriber’s account processing including real-time transactions on billing, service order restorations and payments.

Equitable PCI Bank with joint venture to Software Laboratories, Inc. April 2004 – February 2005

CONSULTANT

Responsibilities

I have been assigned as a Programmer/Analyst handling application developments and enhancements of Computer Associates (CA) Phase-out Project for Equitable PCI Bank. This project is aimed to discontinue running applications made by Computer Associates, such as CA-EARL, CA-IDEAL, CA-ROSCOE, and CA-INTERTEST and converted to IBM COBOL compatible applications. Bank Application Systems include Credit/Loan Management, Post-Dated Cheque Posting System, Online Bills Purchase Monitoring System, Returnable Checks System, Bills Payment System, Savings Time (SYSTEMATICS) and IMPACS (SYSTEMATICS) using CICS/COBOL platform.

SAFEWAY PHILTECH, INC. February 2003 – February 2004

SR. PROGRAMMER/ANALYST

Responsibilities

From September 2003 to February 2004, was assigned as a Business Development Expert (BDE) handling application developments and enhancements for Safeway, Inc. Safeway Application Systems include HR/Payroll, Accounting/Financial, Logistics/Point of Sales/Sales Inventory and Delivery, and Web. Multi-platform based HR/Payroll application systems are using PeopleSoft and Mainframe platforms. DB2 Database Management System is used for data storage and maintenance.

For Accounting/Financial System Architecture is powered by Informix/Mainframe. Logistics is running under Mainframe and Web-based applications are written in Java.

From June 2003 to August 2003, was a member of production support team of Safeway HR/Payroll System. This system manages the Safeway employees’ payroll records using PeopleSoft HR/Financial Tools. The system is windows-based and connected to a high-end host computer (IBM Mainframe) for all major processing of payroll, and uses DB2 database management system for its data manipulation and management.

From February 2003 to May 2003, was a member of production support team of Safeway Enterprise Time and Attendance System (ETAS). This system manages the VONS Safeway stores of their employees’ weekly time records for prompt and accurate payroll processing using JAVA programming language and PeopleSoft management database system. The system is web-based, on n-tier system architecture having web application servers and database servers. DB2 Database Management System is used for data storage and maintenance.

Software Ventures International Software Service Corporation (Svi/Ssc) June 2002 – January 2003

CONSULTANT

Responsibilities

I was assigned as a member of the Conversion Team for the COBOL LE Upgrade Project for Safeway Inc., a leading retail store chain in the US and Canada. Scope of work includes data preparation, program component clusterization, testing and implementation to Safeway Accounting, Logistics, Payroll, and Human Resources Production Systems. Baseline (current version) testing was done to insure manageable impact to Safeway’s business, as these required renovations are implemented to production. DB2 Database Management System is used for data storage and maintenance.

OVERSEA-CHINESE BANKING CORPORATION (SINGAPORE) May 2001 to May 2002

with affiliation from DL Resources Pte Ltd as IT Consultancy Firm

2nd Floor Programming Center/IT Dept

65 Chulia St.

Raffles Place, Singapore

ANALYST PROGRAMMER

Responsibilities

From May 2001 to May 2002, was assigned to work for ATM Team on the EBS (Electronic Banking System) Project for OCBC/Keppel Tatlee Banks.

Main tasks included is the development of encryption/decryption program that is performed before each transfer of Cardholder Authorization File (Account Information of Customers) using C/C++ programming language from host system (TANDEM) to another host system (AS/400) using Tandem COBOL language, and testing of the program at unit level.

Co-author of Debt Manager Mailing System, written in COBOL/400 for credit balance notifications of OCBC credit cardholders running under the AS/400 platform.

SOFTWARE VENTURES INTERNATIONAL CORPORATION (SVIC) July 2000 to March 2001

SENIOR PROGRAMMER ANALYST

Responsibilities

From July 2000 to March 2001, was assigned to work for Vancouver Enhancement Team on the Pricing Reports at Division/Store Level Project for Safeway, Inc. Main tasks included lay-outing, testing, verification from user, generation of pricing reports at divisions/store levels by insertion of SQL/DB2 logic into batch programs that are performed by time triggering jobs. DB2 Database Management System is used for data storage and maintenance.

Global Information Resources Corporation, Philippines Inc. December 1998 to June 2000

REGULAR PROGRAMMER

Responsibilities

From March 2000 to June 2000, was assigned to work for Vancouver Enhancement Team on the Product Inquiry System Enhancement Project. Responsibilities included the enhancement of online program for Product Inquiry System using CA-TELON language for MVS/Mainframe environment. Actual testing of programs on mainframe environment were done and implemented to production. Other tasks included were program analysis and testing of enhanced programs. DB2 Database Management System is used for data storage and Maintenance.

From November 1999 to February 2000, was assigned to work on the Safeway Production Support Team (Accounts Receivable System - Offshore). Responsibilities included were primary offshore production support and preventive maintenance support for Safeway. Inherent production problems were reviewed and simulated. Resolving of incurred production problems was also performed. Job monitoring, System logs archiving, and resolving/fixing system abends were the major tasks included in this project. The production support team also maintained AR/ASI, Real State, Canadian Fixed Assets, APECS, and Consolidated Draft Printing Systems. DB2 Database Management System is used for data storage and maintenance.

From March 1999 to October 1999, was assigned to work on the Vancouver Enhancement Team for Canada Safeway on the NIMS (Nutrition and Ingredients Management System) Project. Responsibilities included system enhancements of online screens to cater to user requests using CA-TELON. Enhancements follow the top-down design procedures: user requirements specification, system analysis and design, multi-level testing and implementation. DB2 Database Management System is used for data storage and maintenance.

From December 1998 to February 1999, was assigned to work on the Safeway Production Support Team (Accounts Payable System Transition - Offshore). Responsibilities included were secondary offshore production support and preventive maintenance support for Safeway. Inherent production problems were reviewed and simulated. Resolving of incurred production problems with supervision from primary onsite support was also performed. Job monitoring, System logs archiving, and resolving/fixing system abends were the major tasks included in this project. DB2 Database Management System is used for data storage and maintenance.

Equitable Computer Services, Inc. (EQUICOM) February 1998 - November 1998

System Analyst/Programmer

Responsibilities

I have been assigned as project leader for migrating Singer Sewing Machine Accounts Receivable System on IBM 4381 mainframe from MVS/XA to MVS/ESA platforms.

I have worked as a team leader for the MVS/ESA Conversion of Singer Sewing Machine Accounts Receivable System. Planned and designed the approaches to be used for conversion. Edited and tested COBOL, JCL, and EARL programs, under MVS/ESA environment.

I have been assigned in maintaining the Accounts Receivable System of Singer Sewing Machines Company, which includes all COBOL, EARL, and JCL programs. Designed, coded and maintain several procedures as part of systems enhancement and additional requests by the client.

Coded created forms and tables using ACCESS BASIC and VISUAL BASIC as part of Loom Monitoring, Inventory and Purchasing System of Manchester Inc.

I have created a Conversion System, for ICL PC SDF files into ISAM files using Micro Focus and MS COBOL.

I have conducted several interviews for information gathering and studying.

ITEC - Information Technology & Education Center March 1997 - February 1998

Instructor/Programmer

Responsibilities

Worked as a computer programming instructor using Visual Basic and Oracle 7 (SQL* Forms, SQL* Report Writer, SQL* Plus) on Windows NT Server environment and developed enrollment system

Designed and developed payroll system using CA-Clipper 5.2 for DOS and Visual Basic for Windows

AMA Computer College July 1990 - April 1992/Jan 1996 - Jan 1997

Computer Science Instructor

Responsibilities

I have developed a File Maintenance System in training students using COBOL running under AS/400 platform.

I have attended faculty development seminars, in acquiring efficient teaching techniques and skills. Also included were training approaches on time management and motivation of interests of concerned individuals.

I have reported directly to the Academic Department Head on matters concerning class performances, class schedules and other relevant activities to students’ information and guidance.

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