Change Manager

Resham Sahu

Change & Release Manager (ITIL Expert)

******.*****@*****.*** 669-***-**** 390 Elan Village Lane, San Jose,95134,US SUMMARY

● Change Manager with 10 Years of experience in driving end-to-end Change Management lifecycle from planning to implementation and change review.

● Support and track medium and high risk project, providing business impact analysis, risk and gap analysis, ensuring all changes are properly planned and well tested.

● Solid understanding of project management methodology and phase of the project lifecycle.

● Worked closely with Project, Program and Business Management team to ensure that project meets the customer requirement and lead to business benefits.

● Solid understanding on the people side of change, including changes to business process, IT systems adoption, process compliance, behavioural and cultural adoption.

● Experienced in designing and implementing change management solutions for large-scale process.

● Driving Release management, ensuring business as usual is maintained during the release deployment and the changes are effectively integrated into the business.

● Hands-on experience in SQL queries, G Suite and issue management tools to log the changes. Strong knowledge of Applications and Infrastructure changes.

● Tactical Problem solving skills and root cause analysis skills.

● Experienced in auditing and evaluating the change management process of a business.

● Excellent team player, ability to maintain strong relationship, influence others towards a common goal.

● Flexible and adaptable, willing to accept new challenges and responsibilities. EDUCATION

Bachelor of Science in Information Technology (Bsc IT) Mar 2010 - Jul 2013 Sikkim Manipal University

Diploma in Computer Engineering Apr 2004- May 2007 NTTF (Nettur Technical Training Foundation)

SKILLS

Change Management Release Management Deployment Management Problem Management Configuration Management Project Management Strategic Implementation Planning/Scheduling Business Impact Analysis Organizational Readiness Risk Assessment Process Design & Improvement Stakeholder Engagement Training Delivery Communication & Presentation skills Cloud Computing SQL Networking

ServiceNow BMC Remedy HP Service Manager

SAP Business Object SharePoint CMDB

Experience in Change Management Implementation

● Implementation of Office 365 and Lync application on cloud platform for AXA employee.

● Hands-on experience on several type of changes related to Application,Software, Security Patches, Antivirus upgradation, Firewall changes, Network changes and hardware changes etc.

● Experience in Release Management, I was accountable for planning and scheduling release activities for more than 5000 servers for British Petroleum.

● Automated the Standard, Lower-risk changes, which reduced manual effort by 30% and its speed up the deployment of the changes.

PROFESSIONAL EXPERIENCE

Business Change Consultant at Menstrupedia Oct 2016- till date Freelance Project (Working Remotely)

Location: San Jose, California

● Strategized and Designed the Website www.menstrupedia.com to make it more engaging, interactive and user friendly.

● Worked with B2B customer to market their brand on our platform.

● Strategies Sales and marketing to target potential customer and generate revenue. Lead Change Manager at AXA Technologies Shared Service Private Limited Jan 2014 - Aug 2016 Location: Bengaluru, India

● Developed change management strategy with key stakeholders. Drive overall change management plan from strategic through tactical activities.

● Facilitated Change Advisory Board (CAB) Meetings covering medium and high risk production changes in both Business and technical platforms.

● Conducting impact analysis and change readiness. Identified, analyze and prepare risk mitigation tactics.

● Established reporting to ensure(KPI'S) key performance indicators metrics are measured and monitored.

● Accountable for process improvement, process designing, analysing gap and providing training to teams as per organization requirement.

IT Change & Release Manager at Mphasis an HP Company Dec 2010- Jan 2014 Location: Pune, India

● Managed and lead the execution of all change management activities and deliverables.

● Ensure seamless execution of all changes without any interruption on application, servers and systems etc.

● Managing the movement of code for planned releases through build, test, and production environments thru hand-off meetings and follow-ups.

● Conducting Weekly Release meetings, Weekly Change Control meetings, Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.

● Conducting Post Implementation Reviews and manage key metrics from Release standpoint. IT Change & Release Analyst at TechMahindra Pvt Ltd Nov 2008 - Nov 2010 Location: Pune, India

● Monitoring all the changes on production environment throughout the change life cycle Ensure that internal information systems processes are formalized, standardized, documented, and progressively improved over time. Impact analysis of all the changes before and after the change is implemented.

● Prepared comprehensive implementation tactics, including execution plans, resource allocation plans, follow-up guidelines, assessments and process accountabilities.

● Conducting Post Implementation Reviews and Audits on selected changes CERTIFICATES

ITIL Foundation May 2011

CCNA (cisco Certified Network Associate) May 2008

ITIL Release & Control Validation (RCV) Apr 2013

ITIL Service Operation Aug 2014

ITIL Planning, Protection and Optimization Mar 2015 ITIL Service Offerings and Agreements Mar 2015

ITIL Expert June 2015

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