Marcell Nelson

**** *. ********** ****.

Waukegan, IL 60085

224-***-****

ac81ca@r.postjobfree.com

Extensive experience in both Windows Server OS and Mainframe OS Development: Applications programming, applications batch processing, Workload Management (Job Scheduling), Application Recovery, Microsoft software migration, batch application migration & conversion, IMAC Support, Help Desk Support, Technical Support, Desktop Support, Smart Hands Support, Information Security (Active Directory (Windows) & Mainframe 'Security'), Windows Server patching, Windows Updates, EUC (End-User Computing), VLAN Support (Vmware vSphere), PC Imaging/Cloning/ Ghosting

Professional Experience

Digital Print Technician

Express Employment Professionals, Inc 2728 Grand Ave. Waukegan, Il 60085 Phone 847-***-**** Temporay work at LCP (Lake County Press)

January 2019 to Present

• Responsible for creating specified print material, maintaining digital printing equipment, keeping inventory readily stocked. Operations Analyst Information Security / Help Desk / IT Technical Support Optimas OE Solutions (formally Anixter OEM Supply) 2651 Compass Rd. Glenview, IL 60026 November 2015 to May 2018

• Performed PC imaging /Cloning/Ghosting on HP (Hewlett Packard), Dell, & Lenovo laptops & desktops as a part of the Optimas OE Solutions Onboarding process.

• Maintained and modified batch schedules, Batch Jobs in BMC Control-M/EM Workload Automation Manager v9.0.00i.

• Performed Application ABEND Resolution/Application Recovery on JCL driven COBOL and Object Oriented Programmed applications: SQL, JAVA, C++, C#, VB.Net, etc. in an IBM e Server iSeries (IBM System i), IBM z/OS V1R13.0, Windows Server 2008R2/2010 environment.

• Understand the functions of MVS and JES2 system commands and the use of TSO/ISPF

• Perform NOC functions:

* Monitor Optimas Windows and Unix servers Optimas affiliates in America, South America, Europe, and Asia in network monitoring application IPSWITCH WhatsUp Gold. Put servers in 'Maintenance' mode for patching in WhatsUp Gold network monitoring tool.

* Start and stop services on Unix and Windows servers with a software tools RDP (Remote Desktop Protocol), Win2K8 and VMware vShpere Client

* Reboot and configure Optimas Windows and Unix servers using EMC tool VMware.

• Reset password resets, unlock and enable/disable Optimas Associate accounts (LAN Id's) in Active Directory.

• Reset Optimas Associate Mainframe passwords in TSO/ISPF with Security option.

• Create webpages and perform webpage maintenance in Confluence wiki for Optimas in-house IT Standards.

• Set up a centralized, password protected space for Operations Analyst Information Security department's document sharing in MS SharePoint.

• Remotely installed (pushed) software on any Optimas Associate's PCs through

• Distributed software remotely on Workstations with Dell KACE K1000 Management Appliance 6.3.

• Perform monthly OS MS patches/security on workstations, physical servers and virtual servers.

• Configure VPS printers remotely via VPSX website.

• Remotely setup associates' mobile devices with MS Exchange for mobile MS Outlook access.

• Monitor batch 'Critical Path' processing for scheduling issues and delays in order to meet SLAs.

• Mapped drives in Windows 7 for Optimas Associates after server architecture patching.

• Assisted associates needing access to the CiscoAnyconnect VPN client.

• Used IBM Lotus Notes 8.5 mailing system/Sametime IM (Instant Messaging) system. Migrated from Lotus Notes 8.5 to both Lotus Notes 9.0 and Gmail Professional.

• Migrated from Windows 7 and Widows 7 Office Suite to Windows 10 and Microsoft Office 365: (MS Word, MS Access, MS Outlook, MS Excel, MS SharePoint, MS Access)

• Recorded system issues, incidents, events and outages in Axios Assyst ticketing system and ServiceNow. Operations Analyst I (IT Contractor w/ Randstad Technologies, Inc.) Essendant (formally United Stationers) 1 Parkway North Deerfield, IL 60015 January 2013 to September 2015

• Provided administrative support and maintenance on BMC Control-M/EM Workload Manager infrastructure: Object Oriented Programming applications and Mainframe batch application Production scheduling, ABEND resolution on Object Oriented Programming applications and COBOL applications, jobstream batch monitoring. Take corrective measures to enhance workload inefficiencies.

• Perform password reset and unlock associate accounts in Active Directory.

• Perform PC Imaging /Cloning/Ghosting for USSCO new hires.

• Setup PC and Data/Voice lines for all United Stationers Associates.

• Perform webpage maintenance in SharePoint for in-house IT Standards.

• Create webpage intranet application and systems procedures.

• Manipulate VPS/DCS printers remotely via VPSX website and the Mainframe.

• Remotely setup associates’ mobile devices with MS Exchange for mobile MS Outlook access.

• Monitor batch ‘Critical Path’ processing for scheduling issues and delay in order to meet SLA.

• Will map or remap drives in Windows 7 for USSCO Associates after a server architecture upgrades.

• Assisted associates needing access to the Juniper VPN portal (‘MyPortal Network Connect, and the CISCO VPN client.

• System issues, incidents or events are recorded in Tivoli Service Request Manager (TSRM) and ServiceNow. Lead Production Support Specialist (IT Contractor w/ APEX Systems, Inc.) IBM 3039 E. Cornwallis Rd Research Triangle Park, NC 27709 April 2011 to October 2012

• First level problem determination and ABEND resolution in an IBM zOS/390 MQ Series environment.

• Scheduled both production and test batch applications with the CA-7 Workload Management tool.

• Added predecessor batch applications to other job streams/schedules that are dependent on them to execute.

• Maintained and modified both production and test JCL.

• Managed both production and test IMS transactions, databases and programs.

• Trained Offshore Support on ABEND resolution and WellPoint (Blue Cross Blue Shield affiliate) batch production execution.

• Supervised night shift operations support team.

IT Returns Clerk (Temporary IT employment w/ CoWorx Staffing Services) Wiley & Sons Publishing Inc 1 Wiley Drive Somerset, NJ 08873 December 2009 to January 2011

• Examined Information Technology manuals for physical damage, syntactical and grammarical errors to determine whether or not they were sent to the Returns Department.

CA-7 Lead Technical Architect (IT Contractor w/ Net2Source Inc.) GalaxE.Solutions Inc. 2 Executive Drive #430 Somerset, NJ 08873 July 2009 to September 2009

• Team Leader responsible for migrating and converting 329 Accredo (a Medco subsidiary) Object Oriented programming language applications: SQL, Oracle, VB.NET, Java, Python, Ruby, C++, C#, etc from being executed manually to being added, defined and event driven in the Workload Control Center (WCC) web interface based dashboard of CA-7 r 11.1 Workload Automation Manager.

• Assigned Medco Standardized jobnames to each Accredo script process. Defined script attributes in the CA Workload Control Center’s Job Editor.

• Defined script application attributes in the CA-7 XPS Node Table Entry panel in order for both the WCC (Workload Control Center) and its back-end, CA-7, to communicate with each other in order for an newly added job to execute from the WCC portion of the scheduler.

• Tested Object Oriented programming language applications via the WCC dashboard to insure proper workflow, and destination server connectivity.

Batch Process Conversion Consultant (IT Contractor w/ Virtelligence Inc.) Carlson Companies Inc. - Technology Division 701 Carlson Parkway Minnetonka, MN 55305 March 2008 to September 2008

• Team Leader responsible for migrating and converting all test and production TCP/IP UNIX Script Jobs and their individual batch job streams from the Control-M Enterprise Manager/Control-M Desktop Scheduler to the ISE Enterprise Scheduler in a Wintel/Windows 2003/UNIX Server environment.

• Downloaded both the licensing and Batch Scheduling software from various vendors to perform weeks of job stream testing; those Job Schedulers included: UC4, Autosys, CA-7, BMC (Control-M), Tidal Software, Visual Cron and ISE Enterprise Scheduler.

• Installed the ISE Enterprise Scheduler and defined all test and production TCP/IP UNIX Script Jobs to the scheduler. Operations Analyst (IT Contractor w/ Spherion)

Vistar (formally Globe Glass & Mirror) Chicago, IL April 2006 to June 2007

• Monitored batch production job streams during 2nd Shift (16:00 -00:30) processing in an IBM 3090 (zOS/390), AS400, MVS/XA, CA- 7/CA-11, CICS environment.

• Resolved and restarted failed production applications by directly manipulating the code of the application job or the JCL.

• Escalated production job programming outages IE. S0C4, S0C7, etc. (data exceptions) to on-call applications programmer.

• Managed tape cartridges with CA-1/TMS.

Operations Support Analyst

ABN AMRO 5515 NE River Rd, Chicago, IL 60656

October 2005 to February 2006

• Monitored, recognized and resolved COBOL application failures in an IBM zOS/390, MVS/XA, TSO/ISPF, CICS/Windows XP environment during 3rd Shift batch processing; 23:00 - 08:00.

• Resolved application outages by correcting or modifying the JCL (Job Control Language); the application was step restarted, force completed or canceled from CA-7 per the restart instructions in the program. Help Desk Analyst (IT Contractor w/ Spherion)

Discover Financial 2500 Lake Cook Rd. Riverwoods, IL 60015 June 2005 to September 2005

• Escalated all production application outages to the on-call primary applications programmer; after corrections and or changes were made.

• Reset employee user-ids and passwords. Issued temporary employee user-ids.

• Resolved both Windows NT and MS Office software related issues. Operations Support Analyst (IT Contractor w/ Spherion) Allstate Prospect Heights, IL

November 2004 to April 2005

• Monitored production COBOL and UNIX application execution in an IBM zOS/390, MVS, TSO/ISPF, CICS Windows NT environment.

• Resolved application outages by correcting or modifying the JCL then application was either step restarted, force completed or canceled from CA-7 per the restart instructions in the program or the on-call programmer's request. Senior Operations Analyst

Household International 2700 Sanders Rd Prospect Heights, IL 60070 December 1998 to September 2004

• Recognized and resolved production COBOL and UNIX application job failures w/ the following software: CA-7/CA-11 and CA-Unicenter TNG, TSO/ISPF, and JCL in an IBM zOS/390 Mainframe/Windows NT/2003 Environment.

• Wrote, maintained, corrected and modified either the production application code directly or the JCL.

• Wrote and executed complex scheduling tasks utilizing BTI (Batch Terminal Interface) JCL in PDS (Partitioned Data Set) housed in TSO/ISPF.

• Added and defined JCL driven COBOL applications to CA-7.

• Created graphical spreadsheets w/ MS-Excel to track application failure/ABEND rate. CA7 Scheduler/ Operations Analyst/ & Database Maintenance Quaker Oats Company 555 W. Monroe St. Chicago, IL 60661 January 1996 to July 1999

• Scheduled Production COBOL applications utilizing CA-7/CA-11 3.1 scheduling package on an IBM 3390 (IBM zOS/390), MVS/XA, AS/400, Windows 95/98, and UNIX environment.

• Wrote and executed complex scheduling tasks with JCL BTI applications for CA-7.

• Scheduled UNIX script applications via Control-M.

• Responsible for CA-7 base calendar use and maintenance.

• Manipulated OPS/MVS to make CA-7 batch jobs more automated by reducing Computer Operator intervention within CA-7 to avoid posting errors during batch processing.

• Recognized and resolved production application failures. Wrote, corrected and modified JCL for batch applications.

• Created and/or modified production application reports or output with CA-Dispatch distribution software package.

• Monitored production batch cycles and ensured successful completion of critical job streams for morning CICS online availability and meeting SLAs (Service Level Agreements).

Production Control Specialist II

Kemper Financial Services 120 S. LaSalle St. Chicago, IL 60603 April 1989 to September 1995

• Scheduled production and development job streams with scheduling software CA-7 2.9 and 3.0 in an IBM 3090 (IBM zOS/390), MVS/XA, Windows 3.1, UNIX environment. Modified and/or developed production batch schedules.

• Wrote, enhanced and corrected JCL for production applications. Corrected application abends (program failures). Linked all newly implemented JCL, PROC, LOADLIB and members using Changeman (Change management software).

• Processed scheduled Production and Brokerage batch cycles in an MVS/XA, CICS, TSO, IBM 3090 (IBM zOS/390) Mainframe Environment. Recognized and resolved system software/hardware outages.

• Performed startup/shutdown procedures for all CICS online regions, IDMS databases and other system software.

• Executed full IPLs on both production and development systems to accommodate system software implementations.

• Initiated scheduled FTP transmissions to various affiliates. Education

University of Michigan

B.S. Computer Science

May 1987

Certifications

CA-Unicenter Basic Operations and Administration Certificate 2003 Certificate of Completion ProTech Professional Technical Services Inc. Comprehensive Course Study in CA-OPS/MVS January 2002 Certificate of Completion ProTech Professional Technical Services Inc. Comprehensive Course Study in Parallel Sysplex Overview June 2002 Technical Skills

Operating Systems/Servers: IBM z/OS 390 V1R13.0, Unix Server, Linux Server, Windows Server 2008R2, 2003R2, Windows Server 2010, Microsoft Exchange Server, MS SQL Server, Windows 7 OS, Windows 10 OS Languages: JAVA, CSS, HTML, SQL, COBOL, JCL

Networking: TCP/IP, LAN/WAN, HTTP, HTTPS

Database: DB2, Oracle

Hardware: Hewlett Packard, Dell, ACER, IBM ThinkPad Software: Microsoft Office 365: MS Word, MS Access, MS Outlook, MS Excel, MS SharePoint, MS Access Powerpoint, OneNote, Skype for Business, Exchange Online (email, calendar, tasks), SharePoint Online (web portal for collaboration), Yammer (enterprise social networking), OneDrive (cloud file storage) Workload Management Software: BMC Control-M Versions 7.0, 8.0 & 9.0, CA-7/CA11 R11.1, UC4 Networking: Cisco AnyConnect VPN, Remote Printers: (VPS/VPSX), Windows 7, Windows 10 Software for logging into servers: Win2K8, Vmware, vShpere Client, Remote Desktop Protocol (RDP) Mailing Systems: Lotus Notes 8.5 & 9.0, MS Outlook, Microsoft Exchange, Gmail IM Software: Sametime (Lotus Notes), MS Office Communicator (MS Outlook), Hangouts (Gmail) Google: G Suite (Gmail, Hangouts, Calendar, Google+, Drive, Docs, Sheets, Slides, Forms & Sites) Software to remote into user's PC: ACOE sip, UltraVNC Viewer, Dell KACE K1000, Glance Version2.7 Software to install/push Application Software into user's PC: Dell KACE K1000, ACOE sip Ticketing Systems: Tivoli Service Request Manager (TSRM), ServiceNow, & Axios Assyst Mainframe System Software: Citrix XenApp 6.5, PuTTY, Trend, TWL, MVS, JES2, CICS, TSO/ISPF, SAP, JES2, MVS/XA, MVS Commands, WebFrame (logon access to CICS region to access TSO/ISPF session), VSAM, VTAM, OMGAMON

Security Software: Active Directory, Symantec, TSO/ISPF Security Network Monitoring Software: Solarwinds, WhatsUp Gold – Ipswitch 2018

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