Sales Customer Service

Ekaterina Muranova

Email: ********@*****.***

Phone: +1-647-***-****

Location: Toronto, ON

Qualifications Summary

Excellent office and computer skills (MS Word, MS Excel, Power Point).

Naturally very organized person, bringing order to everything that surrounds me.

Accurate and detail oriented.

Not afraid of hard work: when enjoying the work, I often lose track of time.

Very keen to learn and great at multitasking.

Not afraid to be a pioneer and do something that nobody has done before.

Great personal skills, great team player.

Professional Experience

“1C North West” (Jan 2014-Jan2015) Saint Petersburg, Russia

Receptionist

My responsibilities included:

Monitored multiple incoming calls and answered queries received by customers.

Greeted and welcomed customers, answered questions, and directed customers to parts of the building

Sorted mail and prepared letters and parcels for shipping

Typed documents such as correspondence, memos, and emails, and prepare daily reports for management

"X-Act" multi-brand boutique (Apr 2013-Dec 2013) Saint Petersburg, Russia

Visual Presentation Associate

I was responsible for dressing mannequins, visual organization of in-store goods, and creation of window displays. Guided employees on product displays, promotion, new products and effective customer service.

“Armani Collezioni” (Aug 2010-Apr 2013) Saint Petersburg, Russia

Sales Professional, Merchandiser

As sales professional:

Successfully assisted customers with product selections and purchases, e-service transactions

Managed cash register

Trained new employees on basic customer service techniques and procedures

Assisted with calculating the store's end of year inventory

As merchandiser:

Worked closely with department heads to decide how goods should be displayed to maximize customer interest and sales

Created displays for interior mannequins and windows

Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items

"Firma" multi-brand boutique (May 2008-Jun 2010) Saint Petersburg, Russia

Sales Professional

Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.

Education

2004-2007 Moscow International University, North-West branch in Saint-Petersburg, Russia.

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