Network analysts

Bryan Phelps

Stone Mountain, GA

Summary

Available for interview with 48-hour notice. Available to start two weeks after offer acceptance. (Will travel to Charlotte, NC on own expense).

Certified Cisco CCNA professional with 4+ years of experience within networking environments; analytical and solution-oriented, with a result-focused approach in complex technical operations.

Acted as the first point of contact for Data/Voice Operations of the Tier I team monitoring PRI circuits, data protocols, and voice endpoints. (I.E. HP Open View, Cisco works, and Remedy).

Preformed MACD’s (Move, Add, Changes and Delete) for data circuits and provided step by step assistance to customers in resolving IPT endpoints. (I.e. H323, SIP, SCCP).

Technical Acumen

Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Groove (Share Point), Microsoft InfoPath, Microsoft Access, Visio, Configure & Manage router and switches, Configuration of network server and workstation operating systems, and application software, RIP v1/2, EIGRP, OSPF, WAN: DSL, PPP, ISDN, Frame Relay, LAN: 802.1Q VLAN, STP, RSTP, 2960, 3560, 3750, DNS, DHCP, Telnet, FTP, TFTP, SSH, Syslog, SMTP, ASA5500 Firewalls, Wireshark, HPOpenview, SolarWinds, Riverbed

Education & Certifications

Cisco CCNA – #12655407

B.S. – Business Management

Ashley University

A.S. – Business Management

Vermillion College

Professional Experience

Co-Op Financial Institution – Duluth, GA Jun 2018 – Jan 2019

Network Telecommunications Analyst

Gathering telecom related data from all parties affected by conversion.

Running meetings with vendors and external clients.

Submitting changes as need to vendors.

Prepare client with all necessary telecom data needed for migration.

Telecom testing with client prior to migration (this will be ongoing).

Cleanup of old routes (deletes).

Update telecom database with any changes that come up during migration.

Harris Corporation – Clayton, GA Jul 2017 – Jun 2018

Network Control Specialist II

Networking, Protocol Management, Change Management

Monitor, analyze, and provide technical support for a large private communications network.

Verifies voice and data circuits through the interpretation of alarms and effective testing of network elements to isolate circuit trouble.

Requires Layer 1 and Layer 2 technology experience.

Must have a solid understanding of DS3, DS1, and DS0 network architecture.

Understand circuit timing synchronization and the effects timing loss of telecommunications circuits.

Must maintain good customer rapport through good listening skills, resolving concerns, and answering questions.

The ability to read and interpret complex wiring diagrams, formulate an action plan, and carry out that plan, making necessary adjustments as required.

Have the ability to communicate in a clear, concise, and complete manner both verbally and in written documentation.

Global Payment – Atlanta, GA Sep 2015 – Jul 2017

NOC Engineer

Responsible for monitoring network infrastructure and the broader transaction environment to maximize uptime and availability to our customers and partners.

Monitors the all aspects of the Global Payments infrastructure, both network and applications.

Uses a wide range of monitoring applications including Zabbix, Spectrum, Monolith, Orion SolarWinds, Cacti and Smokeping to monitor the status and health of the environment including WAN/LAN and VLAN circuits.

Detailed knowledge of troubleshooting skills with a range of switching and routing hardware including but not limited to Juniper Cisco and F5.

Basic knowledge of Windows and Unix OS and Active Directory administration.

Understanding of routing, switching and firewall configurations and the associated protocols

Utilizing tools to monitor network uptime & availability.

Understanding of OSI Layer and troubleshooting

Analyzing network capacity and throughput.

Incident management with ISP

A high level of written and verbal communication skills in order to convey status and resolutions to a wide range of audiences

A high level both individually and within a team up dates and resolutions of in-depth technical issues to a wide range of audiences.

Documentation skills, including all aspects of trouble-ticketing (including Incident, Request and Change types of tickets) and managing SharePoint and NOC shared-drive postings.

Identify and document troubleshooting and resolution steps.

Racking and stacking Data Center Equipment

Chico’s FAS – Auburn, GA Dec 2104 – Aug 2015

Network Analyst

Validation of configuration of routers all company stores (1500+)

Partner with Verizon manage Broadband on all company router.

Erase old configuration on all company routers. (2801-2811)

Validation ISP/Circuits T1 T3 OC3’s

Configure Juniper router (Cx-111)

Configure routers (2911)

Open Trouble Tickets and monitor them.

Mar 2014 – Dec 2014

Bryan underwent hip surgery and took some time to recover before beginning a new project.

Network Storage Solutions – Atlanta, GA Jul 2010 – Mar 2014

Tier I Network Engineer

Consistently worked as a network operation center engineer supporting the unified communications environment

Acted as the first point of contact for either Data/Voice Operations of the Tier I team monitoring PRI circuits, data protocols, and voice endpoints. (I.E. HP Open View, Cisco works, and Remedy)

Preformed MACD’s (Move, Add, Changes and Delete) for data circuits and provided step by step assistance to customers in resolving IPT endpoints. (I.e. H323, SIP, SCCP)

Actively supported day to day operations of monitoring and diagnosing issues on CME

Proactively and reactively troubleshot data circuits (I.E. Frame Relay, MPLS and PPP) signaling protocols (I.e. RTP, H323, and SIP), and if necessary escalate to Tier II queue

Opened Cisco/TAC on customers reported events and tickets w/ITSP on SLA data circuits and PRI problems

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