Manager Security Officer
Resume:
TIMOTHY M. DELANO
**** *’Neill Drive
Bethel Park, PA 15102
*********@*****.***
QUALIFICATIONS
-Twenty-seven years Security/Investigative Management experience.
-Twelve plus years private investigative experience.
-Regional Vice President of a large market(s).
-Accomplished in the use of various types of video surveillance equipment.
-Expert in public relations, client development and customer service.
WORK EXPERIENCE:
St. Moritz Security Services, Inc., Pittsburgh, PA
May 2007- October 2018
Regional Vice President, Mid-Atlantic
Responsible for the overall management of over 300 contract security officer accounts, over 1000 employees and 20,000 weekly hours of security officer service in Central/Western Pennsylvania and the Mid-Atlantic region.
-Oversaw Region largely responsible for increased sales and retention of business. (34th largest security firm in the United States in 2007 to 10th overall in 2018.)
-Held monthly reviews with 10 Regional Manager’s Profit/Loss Reports (P & Ls), and was solely responsible for driving performance and retaining business in those offices.
-Appointed Transition Manager for all new business throughout the US to ensure start up of new accounts were handled professionally and compliant to the negotiated contract.
-Heavily involved in negotiating and renegotiating Collective Bargaining Agreements (CBAs) in the Tri-State area with the SEIU, Carpenter’s Union and the Security, Police, Fire Professionals of America, (SPFPA).
-Assembled and completely oversaw all special events, (Pittsburgh Steelers/Penguins parades, Pittsburgh Arts Festival., Pittsburgh Marathon, Pittsburgh Regatta, Columbus Marathon), emergency situations, (fire watches, hostage situation at Gateway Center in 2012), and Executive Protection details, (Vice President Al Gore, Secretary of Treasury Timothy Geithner, Today show).
-Responsible for and acted as the company’s Fleet Manager to ensure all offices maintained and were held accountable for all company vehicles in their regions.
Ohio Security Services, Inc. (OSS, Inc.), Pittsburgh, PA
April 2005-May 2007
Regional Manager
Managed all contract security officer accounts in the Pennsylvania and New York regions. Developed contract security business in the commercial/industrial industry in the same region.
-Monthly reviews of the Profit/Loss reports with the owner of the company.
-Responsible for retention of all business and growth of sales of 50%.
-Was the sole representative of the company at all business and charity functions, to include job fairs and trade shows.
Foulke Associates, Inc. /American Commercial Security Services (ACSS), Pittsburgh, PA
April 2000-August 2004
Pittsburgh Account Manager
Managed Contract security officer accounts, as well as marketing of the company’s services to potential commercial clients in the Pittsburgh and surrounding areas.
-Responsible for growth of sales of 35%.
-Public Relations Representative for the company at several charity and political functions.
Steele Bridges & Associates, Cincinnati, OH
April 1999-November 1999
Investigator
Spearheaded investigations, thorough background checks and witness locations of both civil and criminal investigations for several law firms located in the Cincinnati and Northern Kentucky areas.
-Interrogation of suspects
-Surveillance of areas known for criminal activity which, in some cases, would last for days and entail swift decision making.
MJM Investigations, Inc., Raleigh, NC
December 1997-March 1999
Investigator
Investigated workers’ compensation and liability claims, as well as various types of background checks in both Ohio and Pennsylvania.
-Interrogation of suspects
-Surveillance of areas known for criminal activity.
Marzec-Rhoades Investigations, Inc., Pittsburgh, PA
July 1991- November 1997
Regional Manager
Managed the West Virginia region. These responsibilities included marketing of the firm’s services to existing and potential clients, coordinating and conducting surveillance operations of worker’s compensation cases and liability claims, and obtaining court testimony evidence.
-Supervised and responsible for the Western Pennsylvania and West Virginia investigative staff.
Edinboro University of Pennsylvania, Edinboro, PA
Bachelor of Arts, 1989
Criminal Justice
CERTIFICATES
-Pennsylvania Private Detective License
-Member of the Fraternal Order of Investigators
-CPR/First Aid Certified
-Member of ASIS International (American Society of Industrial Security)
-Member of BOMA Pittsburgh (Building Owners and Managers Association)
-US Department of Homeland Security: Chemical Security Awareness Training
-Us Department of Homeland Security: Chemical-terrorism Vulnerability Information Training (CVI)
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