Brian C. Andresen

**** *. *** ******

Omaha, Nebraska 68164

402-***-****

ac80ry@r.postjobfree.com

Profile

Professional Software Engineer with over 14 years experience in IT and management. A skilled communicator able to quickly determine satisfying solutions to problems. Areas of strength include: project management, prioritization of multiple tasks, negotiation and relationship management.

Professional Experience

Freelance PC Repair (Self Employed) 7/2015-Present

Hardware, Personal PC repairs.

Software Updates, PC Hardware repairs

Tech-Life-Support 4/2015-7/2015

Computer Repair Technician

Diagnosed and repaired hardware problems, completely built computers, troubleshoot technical problems, and installed software applications. Delivered, set up, and networked large computer systems on Windows 7, 8, 8.1 including cloud hosting environments. Designed, implemented, and managed wired and wireless networks with firewall and router configurations and anti-malware solutions.

Amdocs Inc. 1/2005-12/2009

Omaha, NE

System Software Support Engineer

(Production Application Technician)

Provided 24x7 application implementation and production support for Unix and Windows based applications in the Business Intelligence Data Warehouse environment for the DexMedia account. Responsibilities included:

Coordination of release implementation activities for software into production.

Software administration for ETL applications (Datastage and Informatica).

Software administration for Business Intelligence reporting tools (Brio and Cognos).

Control-M BMC Automation administration and installs for Batch scheduling tools (Control-M version 7.0)

Active Directory administration.

SIEM - Monitored events, responded to incidents and reported findings to Security team utilizing Security Information and Event Management (SIEM), sniffers and Malware tools.

WebLogic production support for outfacing dexknows.com website that handles an average of 2 million business searches on a monthly basis.

Developing and maintaining security documentation for applications in accordance of the Sarbanes Oxley Act of 2002 requirements.

Help Desk duties via e-mail, phone and desk side.

Qwest IT / Dex Media 2001 – 2009

Omaha, NE

System Software Support Engineer

(Production Application Technician)

Provided 24x7 application implementation and production support for UNIX based applications that are monitored in the Systems Management Center including:

Project management and maintaining extensive application knowledge.

Coordination of release implementation activities for software into production.

Negotiation of logistics relevant to the support of applications with clients.

Brian C. Andresen Page 2

Developing and maintaining documentation and automated tools supporting applications.

US West Dex / Qwest 1999-2001

Englewood, CO

IT Specialist

(Command Center Coordinator)

Monitored 200+ SUN and HP servers with HP OpenView. Notified management and vendors of outages. Managed SWAT calls regarding outages; handled Resolve ticketing system; gathered and tabulated statistics on system availability.

US West Direct 1996 – 1999

Omaha, NE and Englewood, CO

Technical Administrator

Responsible for operating mini computer and computer consoles to execute computer runs; operated CRTs, printers, tape drives, sorters, photo typesetters and other output devices accurately and on schedule. Completed UNIX saves; ran DART statistics; completed DPS printing and distribution; completed system outage reports; processed all off-premise transactions and batch files.

Education

Bachelor of Science in Business Administration (2001)

Regis University, Denver, CO

Emphasis in International Management, GPA 3.5 / 4.0

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