Computer Operator Service

Linda Martel

Computer Operator II Columbus, OH ***********@*****.*** 978-***-****

Many years experience(20+) at TJX COS, Inc. in Computer Operator II, Production Control Coordinator, Disaster Recovery Coordinator/Media Specialist, IT Bridge Operations.

Authorized to work in the US for any employer

Work Experience

Mainframe Console Operator II

TJX COS, INC - New Albany, OH

February 2013 to Present

Worked in a distributed and mainframe environment through the use of various monitoring technologies.

•Identified, resolved, or escalated event notifications that impact system availability.

•Utilized monitoring technologies to identify Alerts, Alarms, etc.

•Performed moderate problem analysis via monitoring technologies and predefined process documentation and workflows.

•Provided moderate resolution support to various teams.

•Supported basic Production Batch job processing.

•Opened service tickets and initiated escalation procedures.

•Participated in the training of Bridge Specialists and provided guidance and consultation as required.

•Documented and maintained Enterprise Monitoring procedures and standards. Printing on 3800, 3900, Impact PRTS. • Performed other duties as assigned.

COMPUTER OPERATOR II/MEDIA SPECIALIST

TJX COS, INC

2009 to 2013

Worked with various IT Divisions to plan, schedule, support, and audit multiple major Disaster Recovery exercises each year.

•Coordinated media handling procedures between the Disaster Recovery service provider and the TJX

Operations teams for exercises and declarations.

•Responsible for the Daily Disaster Recovery processes for TJX- Mainframe as well as several Mid-Range applications. Also responsible for the Monthly audits for Mainframe and the Mid-Range accounts.

COMPUTER OPERATOR II

TJX COS, INC

1989 to 2009

Monitoring the Mainframe system, ensuring jobs ran to completion each day.

• Printing on 3800, 3900, and impact printers.

Acting on all alerts received and escalating if required.

PRODUCTION CONTROL COORDINATOR

TJX COS, INC

1987 to 1989

Consistently met deadlines and requirements for all production processing. Logged nightly jobs to ensure the jobs fed into other job dependent on this information. Worked with JCL- to set-up jobs with correct dates as required. Restarting jobs after abending, checking for the correct GDG's, adding overrides from support. Updated Documentation as received from the user.

COMPUTER OPERATOR

TJX COS, INC

1985 to 1987

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

•Consistently met deadlines and requirements for all production processing.

•Handled all Computer Operation duties- tape mounting, ensuring the daily schedule was followed andcompleted in a timely fashion. Printing on various forms, including checks.

Education

INTRODUCTION TO COMPUTER SCIENCE

CENTRAL NEW ENGLAND COLLEGE

1985

Skills

JCL (2 years), EXCEL (10+ years), MVS (10+ years), OUTLOOK (4 years), WORD (10+ years)

Awards

Computer Operator of the month

June 1986

Associate of the Quarter September 1992

Certifications/Licenses

Introduction to Computer Science

August 1984

Additional Information

SKILLS

•z/OS, Remote Desktop Connection

•MVS, Mozilla Firefox, CA WA Workstation, Paper Vision

•Excel, Word, Power Point, Access

•CA 7, JCL, WS_FTP, VHQ,SYSPLEX, TSO, SDSF, ISPF, Service Now, OMEGAMON, HMC,

•Spectrum/Vision/AT&T, HUGHES Portal

•Pathfinder/Putty/Site Scan

•TSO/Skype/Outlook/CCSS/RTS

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