Computer Operator Customer Service
Resume:
Max E. Poston Jr.
**********@*****.***
Lancaster, Ohio 43130
linkedin.com/in/maxposton
IT PROFESSIONAL
Client-focused Computer Operator with comprehensive experience in monitoring mainframe systems and applications in a computer operations environment. Excellent communication and interpersonal skills enabling prompt and accurate delivery of quality customer service; easily conveys technical jargon to non-technical users. IM Operations experience in the military and private sectors. Highly skilled in designing, implementing and updating documentation.
TECHNICAL SKILLS
Active Directory, AF Operator, AppWorx, AS400, Avaya Phone, Beta 42 Smart Scheduler, BMC Mainview, CA-7, CA-JOBTRAC, CA-Scheduler, CCSS, CICS, Cobol2, Control-M, Dameware, EJES, ESP, Groupwise, Heat Call Logging, HP OpenView Service Center, Service Now, HMC, IMS, JCL, JES2, JES3, Lotus Notes, MS-Excel, Powerpoint, Word, VISIO, MVS, Natural2, NetView, Omegamon, OS390 and zOS IBM, MS-Outlook, Pathfinder, PC Anywhere, Polycom, Remedy, ROSCOE, SiteScan, Smart Scheduler, Solar Winds, CA-SPECTRUM, Starscan, TMON, TRMS, TSO, TWS, Unix, VM/CMS, Watchdog, WUG (What’s Up Gold)
PROFESSIONAL EXPERIENCE
TJX COMPANIES, New Albany, OH 2013 – 2018
Computer Operator II
Managed mainframes and monitored operation of z/OS MVS/JES2 system utilizing TSO and ESP.
Wrote tickets using HP Openview Service Center and Service Now software.
Recommended for and received Employee of the Quarter 3rd Quarter 2016.
Responded to alerts in email, by phone and Spectrum.
Conducted weekly IPL of systems.
Assisted with Bridge Operations utilizing monitoring software.
EMERSON NETWORK POWER, Columbus, OH 2010 – 2013
Computer Operator
Monitored operation of z/OS MVS/JES2 system utilizing TSO.
Documented problems and performed Helpdesk duties as required.
Operated Xerox Nuvera 120 laser printer and distributed reports.
Operated Ricoh printers.
Conducted weekly IPL of system.
TEK SYSTEMS, Emerson Network Power, Columbus, OH 2009 – 2010
Computer Operator
Oversaw operation of z/OS MVS/JES2 system utilizing TSO.
Documented problems and performed Helpdesk duties as required.
Operated Xerox Nuvera 120 laser printer and distributed reports.
Conducted weekly IPL of system.
Max E. Poston Jr.
**********@*****.***
Lancaster, Ohio 43130
linkedin.com/in/max-poston-ab994914
Page Two
PERFORMANCE MANAGEMENT ASSOCIATES, Nationwide Insurance, Columbus, OH 2008
Analyst/Computer Operator
Monitored performance of MVS/JES2/JES3 systems.
Documented problems and assured proper and timely assignment of issues.
Conducted IPLs of multiple systems.
CAMBRIDGE INTEGRATED SERVICES, Columbus, OH 2006 – 2008
Computer Operator
Maintained AS400, Unix, Control-M and TWS consoles.
Observed hardware performance and operation.
Ensured timely mounting of various types of electronic media.
ADDITIONAL RELEVANT EXPERIENCE
State of Ohio Bureau of Workers Compensation, Columbus, OH, Computer Operator III
Nisource, Inc./Columbia Gas, Columbus, OH, Sr. Infrastructure Analyst/Mainframe Computer Operator
Dawson Temporaries, Columbus, OH, Tape Librarian
MILITARY EXPERIENCE
UNITED STATES MARINE CORPS, Quantico, VA
Computer Operator
Monitored dual mainframe computing systems in an MVS/JES environment.
Operated laser and impact printers, burster, decollator and tape drives.
Developed a plan for a centralized alarm panel for mainframe equipment.
Cobol Programmer
Wrote and maintained programs utilizing JCL, flowcharts, Cobol2 and Natural2 languages.
Infantry Rifleman
Led Squad/Fireteam sized units.
CERTIFICATIONS
STI Certified Helpdesk Professional
COBOL Programmer, United States Marine Corps
PROFESSIONAL TRAINING
Various courses in programming, software, intranets, and languages.
Business Ethics courses from NiSource, Certified by LRN, The Legal Knowledge Company.
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