Customer Support Operator
Resume:
PERSONAL INFORMATION
Avram Mirela-Andreea
nr *4, Vernești Village, Buzău County
*************@*****.***
Sex Female Date of birth 02/08/1994 Nationality Romanian
WORK EXPERIENCE
Present – August 2018
August 2018- July 2016
June 2016- December 2016
Customer Support Specialist
Untold Casino
Untold Casino is a new casino on the market, which has both slots and live casino games. I am part of the Support team. My routine is the same I had at my previous job, focusing on answering to emails and chats related to different issues and questions the players have.
Customer Support Specialist
Homerun Ciero
Best known as Playtika, the company specilies on games of all kinds, from slots to Poker and Bingo.
I was part of the Support team for the Slotomania project, which are slots games. Here is a short description of my daily routine:
Answering to tickets and chats regarding technical issues inside the Slotomania game.
Maintaining a good relationship between the company and its clients
For me it is an awesome experience and a great place in which I have learned and still learning many things. I have evolved a lot and I still do this.
Call Center Operator
TNS CSOP
I was calling clients of different companies, banks etc. and ask them some questions about their relationship with their bank, if it was a project for a bank. It was a nice place where I've learned how it is to work in a call center.
EDUCATION AND TRAINING
2016-2013
2013-2009
The Faculty of Foreign Language- University of Bucharest
Translation and Interpretation – English and German
National College ”Mihai Eminescu” Buzău (Highschool)
Philology
PERSONAL SKILLS
Mother tongue
Romanian
Other languages
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
English
Advanced
Advanced
Advanced
Advanced
Advanced
German
Medium
Medium
Beginner
Beginner
Medium
Communication skills
good communication skills gained through my experience as customer support specialist
Digital competence
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Other skills and hobbies
translating
reading books
photography
Contact this candidate