IT Delivery Leader,Senior IT Program Manager

DONNA SEYMOUR

Address: Roswell, Georgia ***** Mobile: 423-***-**** Email: *********@*****.***

IT Delivery Leader Senior IT Program Manager

SUMMARY OF QUALIFICATIONS

Interested to pursue a leadership role to deliver technology solutions to meet enterprise strategic goals.

Highly innovative, astute, and goal-driven IT professional with 28 years of wide-ranging accomplishment-laden experience in IT program, delivery, and project management; backed by strong background in system engineering and consulting within healthcare settings. Equipped with proven track record of success in implementing process improvements and complex end-to-end technology solutions, as well as in maximizing business opportunities toward company growth and advancement. Recognized for integrity, unparalleled work ethic, and organizational skills in completing multiple projects with high complexity on time and within budget. Effective and concept-to-execution leader, with solid ability to pioneer delivery practices and coordinate team efforts to achieve bottom-line results. Adept at building and strengthening positive work relationships with key clients, vendors, stakeholders, and management.

AREAS OF EXPERTISE

Software and Process Development

Business and Risk Analysis

Application Development

Offshore Development

Change Management

Resource Allocation

Platform Migration

Business Advocacy

Budgeting

Staffing

PROFESSIONAL EXPERIENCE

Anthem, Atlanta, GA Director I Technology Feb 2018–Present

Set strategic direction to the following teams to support key initiatives:

Development Team to support complex migrations from legacy claim platforms to the strategic-end state claims adjudication system; while collaborating with an off-shore development partner for delivery capabilities, resulting in delivery of 1,000 custom requirements enabling the migration of 38 employer groups and 575,000 members effective in January 2019

Team to manage the auto adjudication (AA) reporting and statistics for the strategic claim platform in which metrics are used to measure the productivity of the claims adjudication system of the company

Automation Team to develop RPA solutions and contribute to the processing of millions of claim transactions on a monthly basis, which became the key solution for the Operations Team to eliminate manual tasks

Career Highlights:

Established reputation for receiving Values in Action Award in July 2018 in recognition for achieving historical high AA levels for the company

Rendered key leadership enabling the successful migration of members from legacy platform to the strategic claims system

Anthem, Atlanta, GA Director Jun 2013–Feb 2018

Effectively managed numerous large, strategic enterprise-wide programs, as well as projects of at least more than $20M in size or equal complexity

Directed the development of enterprise project plans focusing on goals, strategy, staffing, scheduling, risk identification, contingency plan, and resources allocation

Drove efforts in conducting strategic staff planning analysis to ELT on short- to long-term needs based on program projections

Provided mentorship to Project Team members, other project managers, and senior management on project management methodology approaches, techniques, and tools while determining project scope

Identified best methods to ensure attainment of project objectives through efficient technical management

Career Highlights:

Earned multiple commendations from peers and management for the following successful initiatives:

Execution of the P2P historical fix correcting the accumulators for impacted members

Facilitation of Georgia Special Weapons and Tactics (GA SWAT) in 2015; and

Partnership with NASCO for joint partnership in soliciting enterprise business requirements

Cigna Health Care, Chattanooga, TN Program and IT Delivery Lead Jan 2008–May 2013

Efficiently administered programs across multiple businesses and IT organizations, including a vendor delivery model negotiating the budget and delivery time frames with project stakeholders

Solely created a multi-year and phased implementation roadmap detailing the required technical and business operational changes with focus on the business benefits

Headed the Delivery Team implementing the Portico application as the provider book of record for the CIGNA organization, managing a multi-year enterprise program with $22M annual budget

Guaranteed a high-quality delivery in alignment with the business benefits in collaboration with business stakeholders and IT Delivery teams

Provided sound decisions on scope and prioritization of improvement opportunities using business metrics

Guaranteed proper staffing of the Project Team with top-performing talents and directed the hiring of new talents to fill in with appropriately defined roles and engagement

Rendered direct supervision to the following teams and individuals:

Over 50 geographically diverse team members with focus on constant collaboration and communication;

Combined on-shore and off-shore team through a claim renovation effort to separate core claim engine functionality to enable the future use of an enterprise provider book of record, enterprise pricing service, and benefit adjudication engine by the core claim engine; and

Project managers to effectively utilize the limited business and IT resources, while suppressing the delays of any critical path components;

Team assigned in executing controls and balances across the entire EDI claim process, guaranteeing each claim was accounted for with an emphasis on Sarbanes Oxley and SAS70 requirements

Career Highlights:

Succeeded in handling major vendor relationship and collaboration focusing on the “One Jersey” motto with defined communication points and cross-collaboration sessions

Reduced claim processing resolving system issues for the strategic claims system to prevent inefficient and time-consuming processes by leading a foundational effort

Established strong, high-performing Technical Team in charge of analyzing long-running programs to identify efficiencies and remove invalid code causing system, ABENDS

Earlier Positions Held:

Cigna Health Care, Chattanooga, TN EDI Application Owner Dec 2007–Jan 2008

Cigna Health Care, Chattanooga, TN Release Manager Jan 2007–Dec 2007

Cigna Health Care, Chattanooga, TN Project Manager Dec 2001–Jan 2007

First Consulting Group, Long Beach, CA Consultant Mar 2000–Dec 2001

Flextech, Inc., Holland, MI Consultant/Programmer Jan 1996–Mar 2000

Sentara Health Systems, Norfolk, VA System Engineer I Month Year –Jan 1996

Sentara Health Systems, Norfolk, VA Decision Support Analyst Jan 1991–Month Year

MILITARY EXPERIENCE

United States Army, Fort Hood, TX Finance And Accounting Specialist Jul 1985–Aug 1989

EDUCATION

Diploma in Computer Programming, Apr 1990

Electronic Computer Programming Institute, Virginia Beach, VA

PROFESSIONAL DEVELOPMENT

CERTIFICATIONS:

Agile Scrum Master Certification, 2018 Scrum Alliance

Six Sigma Black Belt, 2005

TRAINING:

Regional Leadership Forum, 2007 Society of Information Management

Communication & Presentation Course, 1999 Dale Carnegie

TECHNICAL ACUMEN

MS Word

MS Excel

MS Outlook

MS Visio

MS Project

MS Access

JIRA

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