Sales Customer Service

P R O FI L E P R O F E SS I O N A L E X P E R I E N C E

Proposal and Sales professional with over

** ***** ** ********** ** bid and

proposal management, marketing and

customer service. I have experience

working with global teams and business

units, especially in North America (NA),

Europe, region for both Information

Technology (IT) and Architecture,

Engineering and Construction (AEC)

industry.

I am dedicated and with a highly dynamic

customer experience and sales executive.

Results-driven achiever and an effective

team leader with exceptional interpersonal

skills. Highly flexible and adaptable

performer who is adept at multi-tasking in

a fast-paced environment.

SPECIALTIES:

» Bids and proposal

management

» Sales and marketing support

» Technical Support

» Customer Service

» Training and development

ED UC AT IO N

BACHELOR OF SCIENCE IN NURSING

Far Eastern University, 2007

Adobe Indesign

Adobe ACROBAT

MS Office Word

MS Office Excel/PowerPoint

Cosential

MS Outlook/Lotus Notes

Pillar Award - 2015

IBM Business Services, INC.

Runner up for high scoring BSS across all

line of business of PCOC

Grace Under Pressure Employee – 2015

IBM Business Services

PROPOSAL WRITER/MARKETING COORDINATOR

RIM ARCHITECTS LLC. - EMAPTA

MAKATI CITY, PH OCT. 2018 – CURRENT

Working under direction from the Vice President Marketing, and working with other Marketing Coordinators in other RIM locations

Assisting with production of proposals utilizing information provided in database and marketing folders such as; project information, graphics, fees, cost data, design criteria, production techniques, approach, etc. in accordance with RIM’s brand

Assisting with maintenance of collateral materials, and write biographies, under direction from supervisor Assisting with maintenance of RIM website and other internal intranet sites Preparing presentation materials for current and prospective clients and for in-house use Gathering/assembling RIM project and employee data utilizing Deltek, marketing and project files Preparing and coordinating information for design and related award programs May also perform special projects and other business-related duties as determined and with direction from immediate supervisor

Industry: Architectural design.

PROPOSAL COORDINATOR (BID ADMINISTRATOR)

ARCADIS

MAKATI CITY, PH JUL. 2016 – OCT. 2018

Provides support for Arcadis North America (ANA) sales team, to ensure program productivity, quality of work, client satisfaction, and team objectives are met.

Responsible for handling proposal documents including but not limited in creating, designing and rebranding marketing materials such as, brochures, RFP’s, SOQ and Service sheet using Indesign, PowerPoint, Microsoft Word and Photoshop.

Responsible for anticipating and addressing challenges related to the overall proposal, presentation, development, scheduling, and production.

Provides Bid Management and Document Management support which includes; communication of proposal progress, formatting, organizing and maintaining all documents (text and graphics/photos), and maintaining overall consistency of the document.

Industry: Engineering design, civil engineering, management consultancy. PROPOSAL PRODUCTION SPECIALIST (DOCUMENT MANAGEMENT) IBM BUSINESS SERVICES

PASIG CITY, PH DEC. 2011 – JUNE 2016

Provided presales support to all business-approved opportunity in scope of IBM’s Sales Transaction Support department. Services would include bid management, document production, and proposal development. Responsible in managing the process to deliver a viable contract or proposal solution while maintaining and adhering to IBM business rules and controls.

Accomplished highly rated bids ranging from simple to complex deals which were all successfully delivered in time, all of which were from different sectors (Commercial, Public and Federal), handled SOW request and perform ICAP research and Market research based on the proposal needs. Industry: Computer software, IT consulting, cloud service provider, computer hardware BID SUPPORT SPECIALIST (PRICING SUPPORT)

IBM BUSINESS SERVICES

PASIG CITY, PH JUNE 2011 – DEC. 2011

Provided sales-related support to any business-approved opportunity in scope of the account. Such services would include but are not limited to bid facilitation, proposal development, document production, bid Solution Design & Delivery (SDD), and ICAP.

Responsible for pricing and quotation of services provided by IBM, this will be included as part of the client’s requirements to have a complete proposal.

Industry: Computer software, IT consulting, cloud service provider, computer hardware A WA R D S

ANGELINE FAYE N. MENDOZA

PROPOSAL WRITER/MARKETING COORDINATOR

+63-999******* **********@*****.***

Quezon City, Philippines, 1106

Visit my LinkedIn page:

https://www.linkedin.com/i

n/angeline-faye-mendoza

Contact this candidate