Sales Manager

TODD SPARKS

*** ***** ***** ****** *****, Georgia 31210 Cell: 478-***-**** *********@*****.***

I am a highly motivated and results-driven individual with sales, collections, & account management experience. I have extensive experience in building solid customer relationships, while stimulating forward growth in profits and sales. Expertise:

Flexible and Adaptable * Strong Phone Skills: Sales and AR Specialist

* Conflict Resolution * Effective Team Player * Proficient in Excel,

Microsoft, Oracle, & eAutomate * Unsurpassed Interpersonal Skills

Employment

AR Specialist, GPD Technologies, Macon, GA (Xerox Distributor) 04/17 to 01/19. This job was in a fast paced environment involving inbound and outbound calls to businesses to collect on delinquent AR & posting payments.

The primary focus is to work with existing customers on solutions for bringing their delinquent account up to date while building a rapport with customers & make the collection process a positive experience. Reviewing & resolving daily any account which has a supply &/or service order/s go on credit hold due to the dollar amount & aging of delinquencies.

Send in disputes & corrections to accounts based on customer’s request & their refusal to pay invoices based on a variety of reasons such as contract terminations, the wrong meter reads, sales & service invoices generated when they should have been covered under a warranty contract.

Sr Receivable Rep Global Accounts, Ricoh USA, Macon, GA 04/12 to 01/17. This job is in a fast paced call center environment involving inbound & outbound calls mainly to accounting departments & IT managers of companies to collect current to 30 month past due invoices.

The primary focus was to work with existing customers on solutions for bringing their delinquent account up to date.’

Utilizing computer software to document calls, analyze customer problems, & resolve basic to complex issues. Heavily involved with excel software for viewing large summary invoices & then exporting & arranging data in ways to enable accounts to be collected properly.

Loss Mitigation Specialist, CitiFinancial Macon, GA 11/10 to 10/11. This job was in a fast-paced call center involving inbound & outbound calls to resolve distressed accounts with delinquent personal and real estate loans.

Primary Responsibilities include taking credit card payments, taking promises to pay, & making recommendations on deferments and other problem account solutions to minimize losses.

Distribution Account Manager, ShuBee Inc. Macon, GA 07/08 to 12/08. This job was in a fast-paced call center involving outbound & inbound calls.

As an internal sales agent, sold over 300 service related products & maintained a customer account database featuring more than 800 distributors and wholesalers. Reached customers & closed sales through phone, email, mail, computer software, sales brochures, product samples, & catalogs.

Sales & Customer Service Manager, Direct South, Inc. Macon, GA 06/87 to 07/07. As an inside / outside sales agent, selling restaurant equipment, supplies, furniture, & parts to a wide variety of customers from commercial food service accounts to homeowners.

Reached customers and closed sales via phone, counter sales, inside sales, person to person, & email.

Education: Bachelor of Science in Business Management, Auburn University. Auburn, AL

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