Customer Service Assistant

Kuldip Sidhu

***** ******** **, ********, ** V*A-4S8

Cell: 604-***-****, Email: **********@*****.***

Summary

Ultimate goal is to achieve an unwavering commitment to client focus, team orientation and promote a respectful workplace.

Highlights

●Experience working in a fast paced, structured and team based environment

●Knowledge of administrative and clerical procedures

●Knowledge of customer service principles and practices

●Ability to work independently

●Proficient with computers and relevant software applications such as Word, Excel, Microsoft Outlook, and MailChimp

Experience

Reception

2011 April - Current

RE/MAX Westcoast Realty

●Acting as the first point of contact, answering phones, handling walk-in inquiries, booking boardrooms, dispatching couriers and other related receptionist duties

●Greet clients and/or customers and welcome new hires

●Execute all outgoing courier services

●Maintain courier tracking system

●Update employee directory/Provide general administrative and clerical support

●Ensure maintenance of a well-kept and professional looking reception area

●Ensure stationery supplies are maintained

●Maintain label system

Customer Assistant Officer

January 1999- February 2011

Royal Bank Of Canada

●Delivered prompt, accurate and excellent customer service.

●Directed specific questions to appropriate branch personnel. Opened new customer accounts, including checking, savings and lines of credit.

●Managed opening and closing times for the main branch. Scheduled staffing for multiple branch locations.

●Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Education

Certificate of Business Finance & Mgmt -Microsoft Word & Excel Advanced - 2012

Richmond School District#38, Richmond, BC

Certificate in Business Finance & Mgmt Diploma Program: Effective communication - 2011

Richmond School District#38, Richmond, BC

Certificate in Business Management Program - 1989-1992

Langara College, Vancouver, BC

High School Diploma: Business Finance & Mgmt - 1988

John Oliver Secondary School, Vancouver, BC

Language

Fluent in English, Punjabi & Hindi

Skills

●Professional and friendly

●Careful and active listener

●Typing 65 wpm

●Great organizational Skills

Interests

Team Involvement

●Volunteer Fundraiser for BC Children's Hospital & United Way Campaign

●Assistant Coach for Richmond Soccer Association (part-time casual)

Contact this candidate