Customer Service Employee Relations

Sevde Cetin

***** *** ******/********@*****.***/780-***-****

professional summary

Results-focused individual, offering 3+ years of experience in education and 5+ years experience in customer service. Driven, adaptable, resourceful, and hardworking professional with excellent time management and communication skills. Highly effective at working in both team-based and self-directed capacities, able to make effective decisions that positively impact team and business success. Seeking new position with room for growth and advancement; Excited to grow my skills and evolve my capabilities.

Experience

Cashier lead, Tommy Hilfiger Edmonton Ab July 2013 - present

●Assisted on sales floor as needed to maintain service standards.

●Kept work areas clean, neat and organized for maximum productivity.

●Notified management of security, vandalism and theft concerns.

●Responded to customer requests and directed to merchandise.

●Completed all point of sale opening and closing procedures.

●Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

. Cashier/Stocker, Istanbul Food Market Edmonton, AB Sept 2012-Feb 2014

●Greet customers as they arrive and direct them to the merchandise they need

●Operate cash register

●Tag items for price and expiry date

●Stock items when required

●Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans

Education

Queen Elizbeth high school -Sept 2010-june 2012 High school diploma

Macewan university – Bachelor of Education Sept 2016 – continued

Volunteer Experince

Mosaic Education Center

Heritage Festival, Turkish tent

Turkish Festival

Nebula Academy

IDI Dialogue Edmonton (Intercultural Dialogue Institute Edmonton)

SKILLS

●Money handling

●Employee relations

●Customer service-oriented

●Fluent in English and Turkish

●Personable

●Strong work ethic

●Sales experience

●Friendly demeanor

●Excellent communication skills

●Skilled problem solver

●Dependable

●Loves children

●Active listening

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