Customer Service Administrative Assistant

Jaeme Lee Duffy

***** *** ***** **** #**, Poway, CA 92064

Phone: 858-***-****

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Motivated customer service specialist with over 14 years’ experience in a fast-paced, team environment.

Excellent communicator with 8 years in a demanding call center environment as a Customer Service Representative.

Skilled in training staff and establishing rapport with clients.

Self-motivated with exceptional communication and computer capabilities.

Friendly associate adept at working in diverse customer service environments.

Versed in government contract requirements.

Work History

Office Administrative Assistant, 04/2018 - 11/2018 A1 Quality Blinds - San Diego, CA

Heavy daily contact with customers inquiring about our products and services, and vetting those eligible under A1’s working territory.

Responsible for completing billing/invoicing on all awarded contracts; follow-up with customers.

Prepared and submitted a DAS 140 on each contract; reviewed and verified insurance compliance.

Management of construction projects.

General office duties including phones; customer service; data entry; filing; setting up conference calls and meetings; and other administrative duties as required.

Government Service Specialist, 05/2010 to 03/2018 HD Supply – San Diego, CA

Working with vendors and government businesses to provide our customers with compliant purchases and insuring they adhere to contracts.

Providing special sales service for unavailable products to our customers by contacting appropriate vendors to secure these products

Developed reputation as an efficient service provider with elevated levels of accuracy.

In close contact with the accounting department on invoicing.

Worked with vendors on shipping problems.

Other daily activities: running and working pending and backorder reports; one-on-one contact with customers via phone, fax, email; data entry; filing.

Jaeme Lee Duffy (Cont’d.)

Customer Service Rep., 05/2008 –05/2010 PVC Inc. – San Diego, CA

Assisted with updating accounts and scheduling payment plans, answering a minimum of 80 calls per day.

Working with management as well as vendors, and insuring customers receive excellent customer service.

Handling daily heavy flow of paperwork.

Skills

10-Key by touch

Microsoft Office, Word, Excel

Typing 45 WPM

Multi-Line Phone Systems

Education

High School Diploma

Liberal Arts - Fresno City College - Fresno, CA

References

Provided upon request

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