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Customer Service Manager

Smyrna, Tennessee, 37167, United States
December 17, 2018

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** ******* ****, ********* ***, Smyrna, TN 37167 615-***-**** Multi-tasking Assistant Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and quick-paced and a true team player. Pursuing a new sales-driven role where hard work and dedication will be highly valued. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Responsible and mature who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Employee performance evaluations

Customer service

Strong work ethic

Friendly demeanor

Superior organization ability

Sales experience

Customer service-oriented

Skilled problem solver

Opening and closing procedures

Credit card transactions

Motivated team player

Cash register familiarity

POS systems knowledge

Training and development

Issue resolution


Assistant Manager Family Dollar Murfreesboro, TN Interacted with customers as they entered the store to determine what their needs were. Immediately addressed problems with customers to promote quick and successful resolution.

Operated a cash register for cash, check and credit card transactions, and complete deposits everyday.

Determined customer needs by asking relevant questions and listening actively to the responses.

Welcomed customers into the store and helped them locate items. Responded to customer questions and requests in a prompt and efficient manner. Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Completed all cleaning, stocking and organizing tasks in assigned sales area. Engaged with customers in a sincere and friendly manner. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Prioritized helping customers over completing other routine tasks in the store. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Alerted customers to upcoming sales events and promotions. SEPTEMBER 2017-APRIL 2018

Leasing Agent Fairway Meadows Apartments Smyrna, TN Marketed the property to customers through emails and phone calls. Distributed and followed up on tenant renewal notices. Toured the property with prospective tenants and provided a wealth of information in regards to its key features.

Resolved conflicts between tenants in the most effective manner. Kept meticulous records of all correspondence with and from tenants. Escalated any major issues to the property manager for immediate remediation. Invited prospects to fill out an application upon completion of the property tour. Keep up with paperwork regarding each lease holder. JUNE 2013-APRIL 2016

Cashier, Cook, and Trainer Slick Pig BBQ Murfreesboro, TN Responded to customers order via telephone and email. Food preparation.

Ensuring restaurant was clean up to the company standards . Training new employees.

Helping every customer to have the best experience possible. Making sure everyone leaves happy and with any problem that arose evaluated. EDUCATION


High School Diploma

Oakland High School, Murfreesboro, TN

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