Customer Service Representative

GALLOWAY

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SYMONE

**** **** **, *******, ** 77087 (C) 832-***-****

Professional Summary

Seeking a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.

Skills

Accurate money handling Trusted key holder

Payment processing Creative problem solver

Inventory management Exceptional communication skills

Multi-tasking ability MS Windows proficient

Friendly demeanor Quick learner

Cleanliness Strong client relations

Computer proficiency Credit card processing

Good telephone etiquette Skilled in call center operations

Map reading and navigation skills Clean MVR

Safe driver in adverse conditions

Safety-conscious

Safe driver training

Customer-oriented

Work History

Parts Delivery 03/2017

O'Reilly – Houston, TX

Verified each delivery against shipping instructions before delivering to customers.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Created and submitted delivery and DOT logs.

Recorded each delivery using the proper paperwork before leaving the warehouse.

Customer Service Representative 06/2015

Sutherland Global – Houston, Tx

Accurately documented, researched and resolved customer service issues.

Mastery of customer service management systems and databases.

Defused volatile customer situations calmly and courteously.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Effectively managed a high-volume of inbound and outbound customer calls.

Patient Care Assistant 11/2013

Courtyard Residence – Houston, TX

Cook client meals, and keep rooms clean.

Change linens, launder clothing, and put away items.

Organize and lay out medications for clients.

Schedule client appointments and transport clients for errands and doctor's visits.

Perform housekeeping activities and sort incoming mail.

Maintain current patient information on tracking system.

Cashier 09/2013

Central Market – Houston, TX

Greeted customers promptly.

Received customer payments.

Totaled bills and calculated taxes.

12/2017

02/2016

04/2015

03/2014

Described products and services in detail.

Assisted customers in selecting items based on needs.

Processed customer returns.

Collected and stored coupons.

Assisted on sales floor as needed to maintain service standards.

Education

High School Diploma:

Houston Community College - Houston, TX

High School Diploma:

First Coast Academy - Jacksonville, Fl

Current

2012

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