Desktop Support Active Directory
Resume:
STEVEN J. HILL
*** ***** **. **********, ** *****
cell #414-***-**** / email: *****.*******@*****.***
Skills
●Certified in CompTIA A+, Network+, Security+; DELL, HP, Lenovo
●Expert in Microsoft Windows 7 & 10, Mac Support
●Highly experienced in troubleshooting Hardware/Software break/fix Level 2 Desktop Support
●Proficient in Networking, Ethernet cabling, TCP/IP, and DNS
●Mid-level experience with Microsoft office O365, Active Directory Administration, and virtualization Technologies
●Outstanding customer service skills, and time management skills
Education
American Sentinel University Aurora, Colorado
Bachelor of Science, Major in Computer Information Systems March 2008
Certifications
●CompTIA Security+ Certification March 2017 Pewaukee WI
●CompTIA A+ Certification February 2010 Nurnberg, Germany
●CompTIA Network+ Certification May 2009 Erlangen, Germany
Professional Experience
August 2014 - present GE Healthcare-CompuCom IT Support Specialist Wauwatosa / Hartford, Wisconsin
●Provides Level 2 support for executives, engineers & end users; Audio & Video Conference room / VPN Administration; Microsoft Office 2010 / Microsoft Office 365
●McAfee End Point Encryption Admin (i.e. change passwords/add users & machines to McAfee EPO server)
●Image Deployments for windows 7, 10 and Macintosh
●Provides Network Patch management/hands and feet support
●Provides Active Directory support of end users password resets, account lockouts
●Local and Remote Support of end user’s devices including, troubleshooting, repair, maintenance, upgrades, installations, configurations/setup, optimizations
●Performs Basic network troubleshooting utilizing the TCP/IP suite
●Manages IT Assets in Services Now ticketing system
●Knowledge of Remote Desktop support tools (RDP)
●Basic knowledge of Windows Server 2012 R2/ Server 2016
●Supports the Wi-Fi Network Environment and troubleshoots connectivity issues
●Monitors, analyzes & resolves Incident tickets in Services Now ticketing system
●Provides Mac, Android, iPhone, iPad & Surface Pro 3 & 4 break/fix support
●Basic Knowledge of Virtualization with VMware and Virtual Box
●Recovers user data from hard drive crashes utilizing Bart/Clear sky
●Troubleshoots VPN Connection issues with Hard tokens/Soft tokens
●Supports AV teleconference meetings with Skype for Business
●Onboarding and offboarding users accounts, email, and phone set up
15 January 2014 to 7 June 2014 Apex Systems/Columbia St Mary's Hospital Desktop Support Analyst Milwaukee, WI
●Migrated laptops/Desktops from Win XP to Win 7 utilizing Network Resources
●Responsible for problem detection, solving, fixing & reinstalling software/ hardware
●Maintained & set up new user Desktop/Laptop Computers
●Performed troubleshooting, diagnosed, installed, upgraded, configured, repaired computer systems & network system components
●Repaired, upgraded hardware/software for PC systems
●Performed troubleshooting on network/printers connectivity, desktop configuration
●Utilized Services Now problem ticketing system
●Provided technical support to end-users in hardware/software proficiency
●Utilized RDP & Team Viewer to remotely fix low priority tickets.
1 January 2013 to 1 December 2013 Brooksource/Rockwell Automation Consultant
Desktop Support Analyst Milwaukee, WI
●Migrated Dell laptop computers from Windows XP to Win 7 utilizing Altiris Agent software to push all user data & programs
●Utilized PC Osmosis software & mapped hard drives to migrate user data/programs from old hard drives to new hard drives
●Installed Symantec End Point Encryption on users laptops, optimized & configured each registered client machine to client specifications to guarantee customer satisfaction
●Replaced laptop motherboards, LCD screens, palm rests, SO-DIMM Modules, hard drives, wireless cards
●Remotely installed Symantec End Point Encryption utilizing WebX software, updated user software.
●Experience with Lotus Notes 8.5 & Sametime Pinging software to contact users when their Laptops were completed
●Experience with Microsoft SharePoint, IT Zone Work Tracker, HP Service Manager
●Worked with DELL laptop computer models 6410 through 6520, as well as DELL desktop systems
●Experience utilizing Active Directory adding & deleting users/computers from the Microsoft Domain Environment
1 September 2010 to 15 November 2012 Dedicated Computing
Server Technician Waukesha, WI
●In charge of building/testing/troubleshooting/repairing various types of computer servers from Rockwell Collins/ GE Health Care/IBM/Commercial PC Systems/Imaging Servers/Security Servers/CCTT Simulator Servers
●Installed/configured/optimized Windows Operating Systems including Windows XP/Vista/7 repairs/services/replacement of all computer components
●Imaged hard drives utilizing Norton Ghost
●Configured RAID/JBOD on servers running several Terabyte Drives
●Utilized KVM Switches to work on several servers simultaneously
●Intermediate experience with PowerPoint/Office/Excel/Word
●Ran system software diagnostics
●Installed Serial/Parallel/USB loopbacks for testing purposes
●Custom built computers to outfit client requirements
Close Combat Tactical Trainer Upgrade
●2 weeks May 2012 - special project with Rockwell Collins in upgrading computer simulator servers hardware & software for the military in Grafenwhoer, Germany
●2 weeks September 2012 - special project with Rockwell Collins in upgrading computer simulator servers hardware/software for the military in Grafenwhoer, Germany
15 September 2003 to 24 September 2009 Lockheed Martin / DS2
Heavy Wheel Mechanic Bamberg, Germany
●Serviced/repaired heavy wheel/track vehicles for US Army
●Awarded Certificate of Achievement 38th Personnel Services Battalion 1st Personnel Command United States Army, Europe and Seventh Army for exceptional performance and maintenance support during the ISA Pre-Deployment Operations in support of Operation Iraqi Freedom; contributed to the successful shipment of the 38th PSB’s Vehicles to OIF-II
1 September 2002 to 10 June 2003 ITT Corporation
Heavy Wheel Mechanic Camp Arifjan, Kuwait
●Serviced/repaired heavy wheel/track vehicles for US Army in support of Operation Iraqi Freedom 2003
November 2000 to 24 June 2002 Lear Siegler Inc.
Heavy Wheel Mechanic Luxembourg, Luxembourg
●Serviced/repaired heavy wheel/track vehicles for US Army
1999-2000 Strategic Services Corp.
Military Contractor Germany
1992-1999 Brose Hallstadt
Warehouse Technician Hallstadt, Germany
1990-1992 United States Army
Mechanic/Active Duty Combat Soldier Warner Barracks, Bamberg, Germany
December 1990 - June 1991 US Army Operation Desert Storm
173rd Airborne Combat Brigade Team Kingdom of Saudi Arabia
●Honorable Discharge & Served with distinction in Operation Desert Shield/Desert Storm as recipient of -
Kuwaiti Liberation Medal
National Defense Service Medal
Southwest Asia Service Medal
3rd Bronze Service Star
Overseas Service Ribbon
References
Available upon request
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