IT support officer

EMA IMO UDO

* ***** ****** *****, ***** State.

CAREER OBJECTIVE

To pursue an innovative and dynamic career with any organization where I can utilize my skills and gain further experience while enhancing the company’s productivity.

PERSONAL DETAIL:

DATE OF BIRTH: 17TH January 1991

GENDER: Male

STATE: Akwa ibom

Local Govt : Etinan

Nationality: Nigerian

Sex: Male

Marital Status: Single

Religion: Christianity

TELEPHONE NO: 070********

EMAIL : *******@*****.***

CORE COMPETENCIES/SKILLS & ATTRIBUTE:

Install, Maintain, Troubleshoot and update operating system and user application.

Monitor the network to ensure functionality and availability to all system users.

Troubleshoot system and network problems, diagnosing when solving hardware or software faults.

Effective team player and ability to priotize and work effectively

Testing and evaluating new technology.

Basic knowledge of cloud computing and Microsoft office 365.

Passion for project management and basic use of pmp software

Excellent written, verbal communication skills.

Good skills in analyzing, collecting, organizing and presentation of data and reports

Good knowledge of enterprise networks and systems

Good skills in Multitasking

WORK EXPERIENCE:

APPLAUSE COMPUTER LIMITED CALABAR (CUSTOMER SERVICE AGENT 3 MONTHS INDUSTRIAL ATTACHMENT 2011)

Receive customers request by phone call or email, analyze request, provide information requested or ascertain who best can provide the information

Responding politely to the Numbers of customer enquiry via email and telephone, and make sure that any problem they have is resolved.

Obtain and examine all relevant information to assess validity of complaints and to determine possible remedy.

Analyze transaction, correct records and adjust error.

Handle high volume of email and phone call in a day.

Played crucial role between customers and ABC transport service.

KOHASA ENGINEERING COMPANY LTD PORT HARCOURT( IT technical Support 6 MONTHS INDUSTRIAL ATTACHMENT 2012)

Monitor and maintain computer system and network.

Crimp Network cables and test the cable connectors using cable tester when the need arises.

Detect faults in switches and routers

connect cables to similar and dissimilar devices using various cable connection processes, straight through, cross over and rolled over

Install and configure peripheral devices, (Scanner, Printer, switch, router) when the need arises.

Discussed with members of staff on issues encountered.

FEL-EBEN HIGH SCHOOL BOGIJE, LAGOS STATE (NYSC 2016)

ICT and mathematics tutor

EDUCATION AND QUALIFICATION:

Federal University of technology owerri Bachelor's of technology (Statistics and Computer Science 2014)

De wis College Calabar, Cross river state WAEC, SSCE( 2008)

Auntie Margaret International School, Calabar Cross river state FSLC (2002)

MEMBERSHIP, TRAINING & CERTIFICATION

Certificate of training in new horizon, cisco certified network associate (2016)

REFEREES:

Will be Provided upon request

Contact this candidate