ALEX J. GALANIDES

P.O. Box *****, Raleigh, NC ***22

919-***-**** • ac7zoe@r.postjobfree.com

Technical Support

Forward-thinking solutions provider with an innate ability to identify technical issues and devise possible scenarios to choose the most cost-effective and efficient outcome. Consistently approach each new challenge with an entrepreneurial view, realizing that when projects are completed correctly, everything else falls into place.

Areas of Expertise

Data Migration • Information Gathering / Analysis • Systems Administration

Troubleshooting & Problem Solving • User Support • Account Management

Business Development • Strategic Planning • Consultations & Presentations

Technical Skills Profile

Software & Protocols:

Server 2003 2008 2008r2 2012 2012r2 2016 Windows 7, 8, 10

DNS Active Directory SMTP VMWare

Microsoft Exchange/Outlook McAfee Symantec Powershell

Domino / Lotus Notes JAVA Microsoft OCS 2007/Skype

Microsoft Office 2003, 2007, 2010, 2013, 365

Big Fix SQL Server Wireshark Splunk

Applications:

RAID and Storage Arrays

Storage technologies (NAS, SAN, DAS)

VPN Connectivity

Branch Cache

IPv4 IPv6

Certifications:

Microsoft MCITP: Windows Server 2008

70-642 Windows Server 2008 Network Infrastructure, Configuring 70-640 Windows Server 2008 Active Directory, Configuring

70-646 Windows Server 2008, Server Administrator

70-680 TS: Windows 7, Configuring

MTA: Win Server Administration Security Networking

CompTIA: Network+ Security+ A+

ITIL v3

Education

B.A., Business Management, North Carolina State University, Raleigh, NC 1991

MCITP, MyComputerCareer.com, Raleigh, NC 2012

Professional Experience

CONNECTION INC., Raleigh, NC September 2017 to Present

Provide extraordinary support in the repair of Duke Energy servers

Server Hardware Engineer

Resolve tickets within prescribed SLA

Perform manual backups on faulty automated backups for 20,000+ servers

Set up servers back ups

Maintain Active Directory and Asset Management of servers

Install servers connecting to network

On Call 24/7 in order to repair down servers

Expand virtual hard drive as needed for mount points in SQL databases

SME for Windows Servers on service outages

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Participated in Disaster Recover exercises

Build servers according to user needs

Investigate and resolve error messages on server

Set up Sharepoint sites for groups

Decommission virtual and physical servers, deliver to asset recovery

PETROCHOICE, Apex, NC November 2016 to August 2017

Provide exceptional Help Desk Support for Petrochoice Employees

Help Desk Support/ Systems Administrator

Migrated user to Office 365 and resolved migration issues

Set up new users and managed permission in Office 365

Set up Sharepoint sites for groups and managed permissions

Resolved issues in Epicor Profit 21 writing SQL queries

Resolved any virus/malware from systems maintaining virus protection program

Used Big Fix to resolve patching on user desktops

Set up printers

Visited sites nationwide working with office staff to resolve problems

Supported and resolve Ipad issues

Supported Citrix environment

Managed Active Directory and set Group Policy

NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC July 2016 to November 2016

Supported the Security Applications and Technology Department

Technical Support Analyst

Built servers for the recording of the thousands of security cameras on campus

Deployed servers joining to the network setting IP addresses

Performed maintenance on the security servers

Used SQL to perform needs tasks

Mapped servers and all network and power cables to the servers

FUJITSU AMERICA, Durham, NC February 2016 to May 2016

Provided exceptional Desk Side Support for Blue Cross Blue Shield employees

Desk side Support Technician

Resolved user computer issues through either remote or onsite support

Reimaged laptop and desk top systems with custom ISO

Resolved any virus/malware issues maintaining up to date virus protection

Installed requested software

Acknowledged, Updated and closed tickets with action needed to resolve problems

Tracked inventory

Broke down, and setup system as needed in client moves

Replaced hardware as needed

Set up and resolved IP phones issues

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COPERNICUS GROUP, Durham, NC September 2015 to January 2016

Provided exceptional Customer Service for IRB Clients

Application Support Analyst

Achieved HIPPA Certification

Worked to identify and resolve filing errors in electronic document management system

Responded to internal and external customer support inquiries via phone and email

Clearly documented and tracked all customer incidents and support related activity

Diagnosed system software and operator problems by identifying and researching client inquiries concerning system operation

Performed data searches using SQL

Researched, isolated, and troubleshot customer issues

Escalated unresolved issues to appropriate teams as necessary

Provided follow up support insuring the issue was resolved to the customer’s satisfaction

Worked to improve quality and timeliness of issue resolution by evolving support processes, and contributing to internal support material, knowledge base and FAQs

Reviewed, analyzed, and evaluated business application functions and user needs in order to instruct users in use of software, manuals, and other documentation

Provided regular reporting on support activity for training and product improvement purposes

Contributed ideas for improvements to the support process & infrastructure and strive to continually improve the process

HCL TECHNOLOGIES, Cary, NC June 2012 to September 2015

Combines IT and engineering services expertise to solve complex business problems

Tier 2 Senior Specialist

Considered the application support and installation expert for 2700 different custom applications Through Powershell scripting or direct installation methods for more than 100,000 English-speaking users at Deutsche Bank

Identified technical challenges and troubleshoot to find resolutions.

Migrated user from Lotus Notes Domino servers to Exchange 2008

Instant Messaging Administrator for Reuters.

Resolve Symantec security threats from desktop/virtual sessions.

Most Senior Tier 2 analyst Trained new Tier 2 analysts as well as supported Tier 1 analysts

Created virtual desktops for users

Resolved complicated system issue using provided tools.

Used administrative rights to edit registry and managed applications upgrades

Installed and repair issues with commercial software such as MS Office, and others

Troubleshot connectivity issues using tools such as Wireshark and packet tracer

Created virtual sessions and troubleshot connectivity problems using Citrix

Repaired Java issues and fixed problems with Internet Explorer

SUPPORTSPACE, Virtual Location January 2010 to June 2012

Provided remote technical services for computers and devices.

Help Desk Analyst

Supported consumers in the resolution of technical issues through phone consultations and remote technical support.

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JK HARRIS & CO., Goose Creek, SC June to November 2009

Tax-representation firm.

Consultant

Sold tax-resolution services to consumers and small-business owners across Eastern Virginia territory who had troubles with the IRS by completing pre-scheduled appointments to close and move clients on to next step.

Delivered higher than 60% close rate, ranking in top 5% of company.

ANDERSON & STRUDWICK, Norfolk, VA August 2005 to November 2008

Independent brokerage firm. Acquired by Sterne Agee Group in 2011.

Financial Professional

As a stockbroker, prospected for business and individual clients and managed $20 million AUM. Completed research and maintained all accounts.

Secured $1 million in assets in first month in position through cold calling and prospecting efforts.

Averaged 15% growth each year by selecting little-known, high-growth securities.

UBS FINANCIAL SERVICES, Norfolk, VA July 1997 to August 2005

Global financial services firm with locations in 50 countries.

Investment Associate

Junior broker and member of investment team that managed $100 million AUM. Prospected for and secured investors with $1+ million in investable assets.

Team was recognized with Pacesetter Award for being among top 5% of brokers in US during every year of employment.

Ensured that zero clients lost money during 2001 market crash following the 9/11 terrorist attacks by forecasting outcomes and positioning into market-neutral assets.

Additional Experience

Buyer, Sandler Foods, Virginia Beach, VA

Supply / Warehouse Manager, NC Farm Bureau Insurance Company, Raleigh, NC

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