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Data Analyst Management

Dallas, Texas, United States
December 17, 2018

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Michael L. Young

**** ********** **, ******, ** *5009



Academic Operations Education Management Information Technology

Creative operations executive/data analyst with progressive 17-year career in impactful management roles in proprietary education. 5+ years of experience in interpreting and analyzing data for driving business solutions. Proficient knowledge in statistics and analytics. Excellent understanding of business operations and analytic tools for effective analyses of data. Strong problem solver, applying strong work ethic, analytical skills, resourcefulness, and high integrity to improve revenues, efficiencies, and overall bottom line.

Areas of expertise include:

Data Analysis Improvement

Data Visualization

Strategic Planning

Continuous Process Improvement

Data Technologies

Business Intelligence

Advanced Data Mining

Data Warehousing

Experimental Design & Analysis

Trending and Benchmarking

Training, Coaching & Mentoring

Staff Development and Team Building


The Judge Group, Wayne, PA 4/2018 – Present

Professional services firm providing technology, talent, and learning solutions to Fortune 100 companies.

Sr. Data Analyst/Tableau Developer

Charles Schwab, Dallas/Westlake, TX

Currently assigned to the Human Resources Division with a primary responsibility to gather requirements for designing and implementing the data warehouse architecture for corporate circulation.

Collaborates with a cross-regional team in Global HR, IT and HR Shared Services to identify and implement process and system enhancements to better govern HR data.

Participate in daily stand-ups with client on daily design and development effort.

Access and transform massive datasets through filtering, grouping, aggregation, and statistical calculation.

Test, clean, and standardize data to meet the business standards using Execute SQL task, conditional split, data conversion, and derived column.

Create Tableau dashboards with interactive views, trends and drill downs along with user level security.

Conduct weekly training for staff in how to use Tableau as a BI tool in the HR environment.

EDUCATION FUTURES GROUP, INC. Richardson, TX 12/2014 – 9/2017

Owner and operator of private accredited colleges in Arkansas, New Mexico, and Texas

Director – Academic Systems and Processes 3/2016 – 9/2017

Transferred into corporate-level position created to capitalize on academic background and extensive knowledge of data analytics and student management systems (SMS). Charged with addressing data accuracy, compliance issues, student management, and risk assessment through data utilization. Deployed and managed Tableau Desktop and Tableau Server.

Impact: Introduced the company to formal business intelligence using Tableau.

Centralized reporting and data analytics across 9 campuses.

Configured Tableau Server to publish daily alerts and dashboards.

Created visually impactful dashboards in Excel and Tableau with data reporting focused on academics, admissions, finance, career services, and human resources.

Presented visual analytics helping guide company decisions for high-priority, enterprise initiatives involving admissions, student retention, student satisfaction, organizational realignment and process re-engineering.

Used data analytics to identify features of BoldChat that were not being utilized, lowering the cost of the licensing fee by $45K annually.

Campus Director 12/2014 – 3/2016

Amarillo, TX

Served as the on-site chief administrative officer directing and overseeing the business and fiscal management of the branch campus which included 240 students and 40 faculty and administrative staff members. Promoted and encouraged the success of every student by facilitating the development, articulation, implementation, and stewardship of a vision of learning that was shared and supported by students, parents, the community, and the administrative staff.

Impact: Created a symbiotic relationship with the Campus Dean that resulted in an improved academic experience for our students and increased the student satisfaction quotient.

Initiated programs to improve retention and raise visibility within the community.

Monitored academic compliance and received zero citations during 2015 reaccreditation audit.

Introduced a comprehensive Faculty Development Program.

Managed Directors responsible for Admissions, Education, Financial Aid, and placement functions creating a cohesiveness among the team to execute the business plan.

EDUCATION CORPORATION OF AMERICA, Birmingham, AL 5/2000 – 5/2014

Owner and operator of private accredited colleges across the U.S. and Internet

Associate VP – Academic Operations 1/2013 – 5/2014

Charged with spearheading all aspects of academic operations across all 32 campuses, including management and maintenance of student records and registration. Promoted upon executive team’s approval of proposal to centralize registrar operations across campuses, with subsequent staff and cost reductions. Led team of +20, with direct accountability for all academic scheduling and data analysis.

Impact: Saved $1.3M annually by reducing Registrar’s administrative costs and processing time company-wide.

Centralized all Registrar functions into one entity, replacing 61 registrars with 17-member corporate team.

Developed new procedures and provided training for campuses on new centralized Registrar transition.

Fortified academic compliance and received zero citations during reaccreditation audit by (ACICS).

Increased average class size, average registered credits, and number classes per quarter without increase in cost.

Drove total conversion of paper records to electronic files, boosting ROI on SchoolDocs software.

Director – Academic Analysis 11/2012–1/2013

Promoted to position created to address data accuracy, compliance issues, student management, and risk assessment through data utilization, while becoming most senior-level guardian of the student information system. Mitigated risks and monitored compliance among multiple accrediting bodies by developing, testing, and implementing multiple data metrics. Led a 5-member team of data analysts.

Impact: Raised data accuracy to new highs, which improved revenue forecasts, cost control, compliance, student management, and risk.

Developed dashboards that better identified and managed at-risk students, which directly impacted retention.

Addressed data inconsistency across corporate and built data analyst department from the ground up.

Completed 100% audit of all student records for all academic data across 30 campuses.

Introduced new technologies to maximize effectiveness and efficiencies of growing company and staff.

Director – Academic Technology 12/2009 – 11/2012

Progressed into newly established role that capitalized on blended IT and academic background. Challenged to reduce number of students lost due to compliance violation regarding SAP (Student Satisfactory Progress) requirements. Known as a subject matter expert in leveraging scheduling techniques and technologies to directly impact the bottom line.

Impact: Grew revenues by increasing class sizes, registered credits, and student satisfaction, while cutting costs.

Developed centralized SAP Calculator, which reduced personnel from 28 to 4, while sharpening accuracy.

Moved student records from paper to electronic, thus decreasing administrative personnel and paper expense.

Created and published electronic dashboards daily, improving management capabilities of students and staff.

Deployed SchoolDocs after +1 year of failed attempts, thus automating nearly all student files and slashing costs.

Director – Academic Scheduling 5/2009 – 12/2009

Requested to step into newly created position and take over course/program scheduling across all campuses, while deploying Astra student scheduling software to maximize its sizeable investment. Recognized as a subject matter expert in forecasting initial section and instructor requirement; leveraging automated tools to facilitate scheduling; and developing agendas for program expansion and teach out.

Impact: Increased revenues and cut academic costs by instantly realizing ROI on software investment.

Successfully deployed Astra software in less than 60 days, after +2 years of prior futile attempts, resulting in:

Centralization of all student scheduling at corporate, thus reducing personnel from +50 to 1.

Mitigation of major compliance violation by reducing risk of students with out-of-sequence schedules.

Increase in average class size and registered credits, thus condensing number of course offerings and faculty.

Director – Greenfield Startups 7/2008 – 5/2009

Promoted by CEO into newly created position, to lead new campus development due to previous success of 2 campus startups. Carried out company plans for expansion, serving as onsite corporate liaison to construction contractors, community relations, academic staffing and training and new campus openings.

Impact: Oversaw building of 3 new campuses, including installation of computer networks.

Initiated practice of holding job fairs, which generated qualified leads and reinforced community relations.

Developed standardized policies and procedures to propel smooth on-time opening of college campuses.

Dean – Virginia College at Montgomery 7/2007 – 7/2008

Brought in as Chief Academic Officer to oversee construction build-out of new campus, including IT infrastructure. Established academic policy/procedures; strengthened community relations; developed programs; and ensured compliance.

Impact: Exceeded enrollment expectations and provided an exceedingly positive student experience.

Drove new campus construction project to completion without delays, including computer network.

Built and led a highly qualified academic staff by selecting and training all new hires.

Dean of Academic and Student Affairs – Virginia College at Austin 10/2006 – 7/2007

Advanced to Chief Academic Officer position, providing administrative leadership to college’s teaching and public services programs. Set high expectations and achieved excellence from students, faculty, and staff.

Impact: Led department to receive zero citations during company reaccreditation audit by (ACICS)


Director, Network Engineering Department – Virginia College at Austin 10/2001 – 3/2006

Instructor, Network Engineering Department – Virginia College at Birmingham 5/2000 – 10/2001

EARLY CAREER: Personnel Sergeant – United States Army (Retired). Recipient of the Defense Meritorious Service Medal.



B.S. Degree, Management Information Systems (2007)

A.S. Degree, Microsoft Network Engineering

Certifications – A+, NET+, CCSPA, Security+, CNE4 and 5, MCNE, MCSE4 and 2000

Cisco Network Instructor (CNI) Certified Technical Trainer (CTT) Microsoft Certified Trainer (MCT)

Technical Proficiencies – Astra, CampusVue, Adobe Connect, Microsoft Office Suite, SchoolDocs, Excel, Tableau

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