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Executive Assistant Customer Service

Mumbai, Maharashtra, 400057, India
December 17, 2018

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Mumbai, Maharashtra, India : +91-981******* : :dishamahajan1984


Express entry NO E001304192


Travel & Tourism Management

Budget Management

Event Management

Ticketing & Reservation Management

Employee & client Record Management

Inventory Management

Report Generation

Flight Bookings & Data Management

Order Approvals & Analysis

Hotel Arrangements

Visa Formalities

Secretarial Duties

Meetings/ Appointment Scheduling

Email/ Calendar Management

Client Relationship Management

Team Management

Front Desk & Office Administration

Travel Advisory Services

Customer Service Delivery

Staff Training & Development

Petty Cash Management Operations


A highly efficient and dynamic professional with more than 11 years of progressive career spanning in office administration, front desk and Secretarial Duties in the field of Aviation, hospitality, tourism and travel industries with sound knowledge of administrative strategies, policies and procedures

Adept at handling the operations pertaining to all aspects of hospitality, tourism, travel, visa, transportation industries with a demonstrated knowledge of flight bookings for both domestic/international travel

Proficient in offering comprehensive front desk support for executive-level staff; excel at scheduling meetings, events, appointments, outlook calendar schedules, travel itinerary, scanning cards, entering contacts, printing documents, addressing client emails, handling contracts, preparing agendas, organizing audio/video conference, bookings, petty cash expenses, attending calls, clients and recruiting candidates

Proven expertise in handling trip advisor operations such as check-ins, checkouts, group–check ins, International phone calls, VIP check ins, reservations and handling arrivals & departures

Skilled in offering administrative support to the management by handling client live chats, client follow ups, client request & orders, engagement code management & analysis, maintaining confidential documents, client invoice management, ordering stationery, visiting cards for the employees and generating MIS reports(Management Information Systems), checking time limits & schedule change queues

Hands on experience in organizing technical training sessions for new joiners and staff pertaining to process, delivering quality customer services and currents trends & technologies

Proficient in conducting the research according to the requirements of the client get the most affordable deals and effectively manage multiple, high-priority clients and takes pride in providing exemplary customer service


Master of Business Administration in Human Resources from Mumbai University, Mumbai India - 2017

Bachelor of Administration in Psychology / Sociology from Mumbai University, Mumbai, India – 2006






Executive Assistant

Jul 2018 - Current

Pricewaterhouse Coopers Pvt. Ltd., Mumbai

Executive Assistant

Sep 2017 – Jul 2018

Ernst & Young Pvt. Ltd., Mumbai

Executive Assistant

Jan 2015 - Mar 2017

Guest Relation Executive

Jan 2014 - Oct 2015

Navgrahaa Jewels Pvt. Ltd., Mumbai

Senior CSR

Apr 2013 - Jan 2014

Kingfisher Airlines Ltd., Mumbai

Executive Group Desk

May 2010 - Jul 2012

Guest Relation Executive

Mar 2007 - Feb 2010

Go Air India Pvt. Ltd., Mumbai

Customer Service Exec/Admin Officer

Oct 2006 - Mar 2007

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