DISHA MAHAJAN
Mumbai, Maharashtra, India : +91-981******* : ac7zk6@r.postjobfree.com :dishamahajan1984
: https://www.linkedin.com/in/disha-mahajan-45245572
Express entry NO E001304192
CORE COMPETENCIES
Travel & Tourism Management
Budget Management
Event Management
Ticketing & Reservation Management
Employee & client Record Management
Inventory Management
Report Generation
Flight Bookings & Data Management
Order Approvals & Analysis
Hotel Arrangements
Visa Formalities
Secretarial Duties
Meetings/ Appointment Scheduling
Email/ Calendar Management
Client Relationship Management
Team Management
Front Desk & Office Administration
Travel Advisory Services
Customer Service Delivery
Staff Training & Development
Petty Cash Management Operations
CAREER SNAPSHOT
A highly efficient and dynamic professional with more than 11 years of progressive career spanning in office administration, front desk and Secretarial Duties in the field of Aviation, hospitality, tourism and travel industries with sound knowledge of administrative strategies, policies and procedures
Adept at handling the operations pertaining to all aspects of hospitality, tourism, travel, visa, transportation industries with a demonstrated knowledge of flight bookings for both domestic/international travel
Proficient in offering comprehensive front desk support for executive-level staff; excel at scheduling meetings, events, appointments, outlook calendar schedules, travel itinerary, scanning cards, entering contacts, printing documents, addressing client emails, handling contracts, preparing agendas, organizing audio/video conference, bookings, petty cash expenses, attending calls, clients and recruiting candidates
Proven expertise in handling trip advisor operations such as check-ins, checkouts, group–check ins, International phone calls, VIP check ins, reservations and handling arrivals & departures
Skilled in offering administrative support to the management by handling client live chats, client follow ups, client request & orders, engagement code management & analysis, maintaining confidential documents, client invoice management, ordering stationery, visiting cards for the employees and generating MIS reports(Management Information Systems), checking time limits & schedule change queues
Hands on experience in organizing technical training sessions for new joiners and staff pertaining to process, delivering quality customer services and currents trends & technologies
Proficient in conducting the research according to the requirements of the client get the most affordable deals and effectively manage multiple, high-priority clients and takes pride in providing exemplary customer service
SCHOLASTICS
Master of Business Administration in Human Resources from Mumbai University, Mumbai India - 2017
Bachelor of Administration in Psychology / Sociology from Mumbai University, Mumbai, India – 2006
CAREER TRAJECTORY
Organization
Designation
Duration
Viacom18
Executive Assistant
Jul 2018 - Current
Pricewaterhouse Coopers Pvt. Ltd., Mumbai
Executive Assistant
Sep 2017 – Jul 2018
Ernst & Young Pvt. Ltd., Mumbai
Executive Assistant
Jan 2015 - Mar 2017
Guest Relation Executive
Jan 2014 - Oct 2015
Navgrahaa Jewels Pvt. Ltd., Mumbai
Senior CSR
Apr 2013 - Jan 2014
Kingfisher Airlines Ltd., Mumbai
Executive Group Desk
May 2010 - Jul 2012
Guest Relation Executive
Mar 2007 - Feb 2010
Go Air India Pvt. Ltd., Mumbai
Customer Service Exec/Admin Officer
Oct 2006 - Mar 2007