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Business Analyst

New York City, New York, United States
December 16, 2018

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Email: Mobile: +1 551- 227-1314

Professional Synopsis

* +years of experience in Information Technology as proven Business Analyst with Masters in Business Administration

Adept at business requirements elicitation and documentation techniques in both Waterfall and Scrum methodology for complex multi-vendor, multi-stakeholder Software development environments

EAD, No sponsorship required

Certifications and Accolades

IIBA endorsed (35 PD hours)-Master Business Analysis (EEP Number E48462) 2017 CRM Certified Administrator-2017

SAP Certified Application Associate – CRM 6.0

ValYou award 2017- Syngenta

Cognizant Business Consulting Award for 2014 Q4-Intraday Liquidity Interface Reporting

Cognizant EAS Incredible Award 2013 Q4

Cognizant Business Consulting (BFS) award 2010-2011 Best Project –Cost Basis Project

Experience in

Databases & Tools

Oracle, SQL Server, DB2;Putty, Eloqua, Crystal Xelcius, Data Loader(; MIDAS & SharePoint (document management), MS Access, Business Objects, Qlik, Qliksense, JIRA, HP Quality Center 10.0, SAP TAO, QTP, SOLMAN

BA tools

Star UML, Team Forge, Balsamiq, mindmaps, eDraw, Trello, Caliber, MS Visio, MS Office, Star team(version control tool)

CRM, SAP CRM 5.0, 6.0, 7.0, MS Dynamics, Clarify

Career Highlights

Syngenta : Global Process Design Authority July 2017 - Dec 2017 (.6 years)

Conduct independent assessments of processes to identify areas where compliance must be strengthened, identifying opportunities for improvement to effectiveness or efficiency

Provide solutions in CRM applications ( Cloud, Marketing Cloud (Exact target) for better integration with SAP ERP Order to cash, Pricing & Rebates and SAP Integrated Business planning.

Kept track on the latest industry trends for Business Process Management in general and for the commercial focus areas of Order Management, Pricing, Customer relationship management and Integrated Business Planning (Forecasting) specifically to ensure the solution architecture is aligned with business process design and that meets global guidelines and frameworks

Collaborate with a team of globally deployed Business Process Consultants as well as outsourcing partners to deliver Business Requirements Specifications and review/author FRS to meet global process standards.

Review all process designs for commercials across 4 major regions, NA, LATAM, EAME and APAC for applications both the classic SAP as well as novel Cloud solutions.

Manage and maintain all process related documents and rules through SAP SOLMAN documentation and training users

Actively spearhead implementation of Sales (Sales Cloud) and Marketing modules and various app exchange implementations (Gridbuddy, Docusign) as per the global process for each country.

Create BRS and FRS for e-commerce mobile app to deliver sales and service functions to end customers that use cloud and mobile technologies like Azure.

Cognizant Technology Solutions:

Title : Consultant Feb 2010 - Aug 2015 (5.6 years)

Client: Credit Suisse

As a Consultant I was key in designing an application that integrated the various swift messages to produce the required reporting parameters as described by the BASEL 3 committee. The solution also included integrations with Business Intelligence layer and designing User access protocols/rules for new User Interface which will be accessed by 100 plus client business users for reporting and cash management activities.

Day to day activities involved:-

Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis

Translate stakeholder requirements into different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams

Send meeting agendas, MOM’s with action items and due dates, and report progress to project teams

Perform business process modeling using relevant data modeling techniques like process flow chart, state diagram and others.

Author and validate accurate and comprehensive UAT Plans, Release Plans; testing strategies and verification scenarios through Test Execution status report, Test Summary Report, Metrics generation and Closure activities

Validate and Follow-up through Defects management tools like Quality Center, Jira

Raw data cleansing, data mining(use of SQL) and data analysis from exploration to modeling. Identify valuable relationships from complicated and large volume data, and find potentials to improve business performance

Client: Pearson (

Created business requirement documents, system requirement documents and maintain Agile Boards, Epics and User Stories in JIRA and Confluence.

Served as a liaison between business unit and development team for implementation requests

Updated Salesforce business process nodes and spearhead the functional testing and UAT

Undertook Salesforce administration activities to support the project team

Created custom reports in Salesforce for external and internal users

Performed data analysis and migrate data from external sources and legacy applications into Salesforce

Client: Bank of New York Mellon

As a Business Analyst I authored the solution design for new processes to Client’s Applications to support the IRS cost basis regulation, requiring Transfer Agents to track and report cost basis information for the sale of covered securities. I was also involved in another portal integration project which Integrated all client facing application into Single Sign On web Portal and built Multifactor Authentication as enhanced security feature. The portal was designed to provide all shareowners a single login user interface and providing them access to opt for various services and perform sell, buy and transfer options on shares. The reporting layer was created to generate necessary reports for the management.

Day to day activities involved :-

Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.

Created the Data Dictionary as descriptions for the Mock-ups Screens and Wire frames

Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to gather requirements and resolve open issues/risks.

Validated technical designs created by IT developers against functional specifications.

Implemented the standards and procedures established by the project office for PQA Audits

Review Project Test plan with Business and QA team, facilitate Unit Testing, system testing and UAT, defect reporting (HP QC)

Estimate the Change Request efforts, manage project documentations in SharePoint

Client: Merck

As a Lead Business Analyst at Merck, one of the largest pharmaceutical companies in the world engaged me for various software development and enhancement projects in Clinical research division. The project demanded data migration from legacy systems to new client application architecture. I was involved in both the migration (14,000 Global users) and new system development activities (Specimen repository for clinical trials).

Determined user/business/functional requirements. Created vision, scope and data migration plan and related documentation as per SDLC

Analyzed business requirements and charted down the gap between the existing architecture and processes to the future state systems.

Coordinated with business and technical team for stating business requirements for Windows 7 migration for Merck

Ensured the applications that are made available through the new portal are well tested and conducted post install verification for the performance of the application

Analyzed the user group for migration, follow up and resolve pre/post issues in migration

Delivered status reports on tested requirements, vendor follow-up and business solutions documentation, issue tracking and UAT in HP Quality Centre

Coordinate project sign offs, deployment plan for migration, production release activities

Client: Centrica

As a SAP CRM certified consultant, I was involved in -

Implementation of SAP CRM ISU module for one of the largest utility providers of UK with major product division as Gas and Electricity. SAP CRM-UTILITY modules (ISU): Campaign Management; Sales (Quotation and Contract Management); Complaints and Services; Correspondence (Email & Print)

Authored functional requirement documentation and business process mapping workshops

Spearheaded functional testing in multiple CRM as well as SAP ERP modules

UST Global (UST Technology International)

Title: Business Functional Consultant Oct 2005 - Mar 2008 (2.5 years)

UST Global (Formerly known as UST Technology International) is a leading provider of end-to-end IT services and solutions for Global 1000 companies. As a Business Analyst (Product Owner) of the core- implementation & consulting team, I undertook the activities:

Translated business requirements into user stories, use cases and other documentations for Salesforce implementation for Agile team.

Mapped SalesForce objects to business requirements, mapped external system fields and integrate it to for all Marketing and Sales scenarios.

Undertook Salesforce CRM administration activities involving but not limited to creating profiles, set security levels, views, reports and dashboards, workflow, custom objects and fields

Performed data analysis and data migration from external sources and legacy applications into Salesforce using data loader

Conducted feasibility and risk analysis for applications on App Exchange for integration and third party installation, prepare business case and conduct demo to get buy in for installations.

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