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Information Technology

Miami, Florida, United States
December 16, 2018

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Alexander Cruz

Miami, FL ***** 305-***-**** SUMMARY

Over seven years experience in Information Technology for a Fortune 100 company, installing and troubleshooting end-user technology equipment, including software install, imaging and patch maintenance of computer systems. Installation, support and maintenance of network devices; servers, routers and switches. Information Technology project management and deployment for the South Florida district. As well as over 15 years of operations / management experience in many operational functions managing, technicians, specialists, part-time management and hourly union and non-union employees. Holding several industry standard Information technology certifications, and having a passion for innovation, technology and solving complex problems. Currently following a Cybersecurity IT track. EXPERIENCE


Employee Communications Supervisor 2016 – 2018

Managing the internal website and email communications for the Latin America employee audience

• Redesigned weekly employee e-magazine increasing the click through rate

• Reached 98% employee portal access for the Miami Region Office ( Operations – Key West Preload Supervisor 2015 – 2016 Supervised 7- 10 part-time package handlers and clerks

• Provided training and development to package handlers, ensured safety, oversaw production and attendance

• Established and promoted a positive, team-oriented work environment

• Consistently met preload productivity metrics

Operations – Miami Reload Supervisor 2012 - 2013

Supervised 10-14 part-time package handlers and clerks

• Provided training and development to package handlers, ensured safety, oversaw production and attendance

• Established and promoted a positive, team-oriented work environment

• Consistently met small-sort productivity metrics Operations – Hialeah-West Package Dispatch Supervisor 2011- 2012 Created and managed dispatch plans for over 40 package drivers in the Hialeah West Center

• Communicated with On-Road Supervisors, Operations Management, Preload Management, package drivers and hourly employees to maintain a timely and successful preload operation

• Consistently met dispatch metrics – Above 9.5 hours Paid Day, Stops Per Car Industrial Engineering – Package Flow Technology team (PFT) 2010 - 2011 Contributed as key member of unique team responsible for the transition of UPS facilities in South Florida to Production Flow Technology (PFT).

• Installed new hardware equipment, software and oversaw modifications to facilities

• Created strategic plans for IT projects providing justifications for funding and cost analysis. The imprinter project for Miami and Hialeah combined reduced preload staffing by 15 employees.

Alexander Cruz 305-***-**** Page Two

Industrial Engineering – Operation Excellence (OE) 2009 - 2010

• Developed Access and Excel reports via several data sources to produce district level reports.

• Communicated with Operations and Business Managers to ensure proper processes where in place to meet the district goals and resolve any issues Industrial Engineering – Technology Support Group Supervisor 2004 - 2009 IT Project deployment within the district. Prioritized and managed multiple projects and timelines simultaneously. Provided after-hours, weekend and holiday support – on call 24 hours.

• Managed technician teams in a high-pressure environment that support the operation, computer systems, software, and network infrastructure of nine UPS facilities in a geographical area that covered from Port Charlotte, FL down to Key West

• Supervised support of external customers that use UPS proprietary shipping software

(Worldship) or UPS owned shipping systems for all of South Florida

• Procurement and asset management for all IT equipment for the district

• Team achieved 97% Service Level Agreement effectiveness. EDUCATION

Graduate Certificate, Computer Security and Digital Forensics Ryerson University, Toronto, ON (Currently enrolled) Bachelor in Arts, Criminal Justice

Florida International University, Miami

Associate in Science, Computer Information Systems Associate in Science, Criminal Justice

Miami Dade College, FL


CompTIA Security + certification –ID# COMP001021342837 CompTIA A+ certification ID# COMP001021342837

CompTIA Network + certification ID# COMP001021342837 Microsoft Certified Systems Administrator MCSA certification ID# 222918 TECHNICAL SKILLS

Current and legacy Microsoft and Apple operating systems Microsoft Office and Adobe suites

Technical expertise in networking and core Internet technologies; DHCP, DNS, TCP/IP LANGUAGES

English (native), Spanish (written, proficient; spoken, proficient)

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