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Mechanical Engineer Customer Service

Location:
Alpharetta, Georgia, United States
Salary:
45
Posted:
December 15, 2018

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Resume:

SAM A MUHAMED

Mechanical Engineer

PERSONAL INFO

EMAIL

ac7zav@r.postjobfree.com

ac7zav@r.postjobfree.com

MOBILE

864-***-****

ADDRESSS

Alpharetta, Georgia

LINKEDIN PROFILE

https://www.linkedin.com/in/

sam1989/

SKILLS

• Design Methodoligies

• Control Systems

• Automotive Engineering

• MEMS, Microfabrication,

Carbon Heat Transfer

• Service Marketing

• Data Analytics

• Strong Writing Skills

• Excellent Communication

and Interpersonal Skills

• Six-Sigma trained

• Project Management

• Excellent Presentation and

Reporting skills

ACHIEVEMENTS

• Recepient of multiple

awards such as Star of

the Quarter, Star of the

Month, Best Customer

Support Manager and Best

Performance in Tata Motors,

South India region

• National top candidate in

Mathematics in 10th grade

• Secured 99.1 percentile

score in CAT MBA exam

PROFESSIONAL SUMMARY

Detail oriented Mechanical Engineer with 5 years of experience in aftersales operations with a Fortune 500 automotive OEM. Seeking to leverage my master’s

degree from Clemson University combined with my

prior work experience

QUALIFICATION

Clemson University, Masters in Mechanical Engineering, Clemson, South Carolina

Aug 2016 to Aug 2018

GPA - 3.50

Calicut University, Bachelor of Technology Mechanical Engieering,

Thrissur (India)

July 2007 to June 2011

SOFTWARE

Ansys AutoCAD SolidWorks MS Office

Matlab Simulink Siebel

Automotive

CRM OLAP /

OLTP

MySQL Java Python C/C++

HTML

Tableau Maple Oracle BI Adobe Creative

Cloud Suite

WORK EXPERIENCE

Clemson University - Graduate Assistant - Aug 2016 to May 2018

Grading Assistant to faculty in the Mechanical

Engineering and Mathematics department

Tata Motors, Commercial Vehicles, Pan India - Senior Manager - Customer Support - Aug 2011 to Aug 2016

• Managed commercial vehicle after-sales operations of over $2 million revenue across major territories in South India for a Fortune 500 original equipment manufacturer, consistently achieving 25-30% year-

on-year financial growth and 30-40% increased

service vehicle inflow

• Sustained service profitability through dealer

network, championed customer satisfaction

and spearheaded technical failure analysis

• Managed or co-managed over 10 major

projects of 1 to 36 months duration

involving 0 to 300+ personnel in areas such

as business profitability, network expansion,

customer satisfaction, technical leadership,

business analytics, client management and

communication to top management

• Extensively employed business intelligence

and data analytics for risk forecasting and

strategy development to enhance business

revenue, resulting in enhanced business

revenue of 12% to 450% (year-on-year) for

individual dealerships managed

• Trained over 2000 stakeholders including

colleagues, customers and vendors for

product familiarization and maintenance

procedures, and customer facing dealership

employees for soft skills development

• Slashed service expenses by 20%+ yearly

and revolutionized service provider work

ethic and environment through audits for

warranty adherence, process conformance,

workplace safety, infrastructure assessment

and customer service quality as well as

implementing numerous initiatives for

employee engagement and marketing

• Mastered several business and engineering

functions related to:

Technical investigations • Competition

benchmarking • Warranty management

• Failed parts monitoring • Key account

management • Recalls & retro-fitments •

Annual maintenance contracts • Audits

& ISO • On-site support•Parts off-take &

retail • Workshop development • Service

campaigns & customer meets • Service

marketing • Inventory management •

Service processes • Strategic network

expansion • Institutional & Defense

customers • Operations management •

HSE & CSR • Legal affairs • Reports &

presentations.

PROJECTS

Clemson University

Analysis of Heat Transfer in Tube

Furnace under Vacuum

Thesis work on the computational

simulation of temperature differences

on a sample heated in a tube furnace

under vacuum. Ongoing submission

of research to the Journal of Material

Processing Technology

Fabrication of Conductive Carbon

Micro-electrode Arrays

Developed a novel, easy and

inexpensive method for the fabrication

of precision conductive carbon

structures such as micro electrode

arrays utilizing stereolithography,

soft-lithography and pyrolysis

Work presented at the 233rd

conference meeting of the

Electrochemical Society at Seattle, WA

Conceptual Design in PSS

An extensive study and literature

survey about the influence of the

conceptual stage of design in the

creation of and transition to Product-

Service Systems

Tata Motors

Train the Trainer-Certified training

provider

Trained small commercial vehicle

product and maintenance trainers

Field Activities Reporting

Planned and orchestrated 30+

curated field projects each month

Project Parivartan-Certified soft skills

trainer

Cataloged and radically enhanced

customer service proficiency in

service network employees

Legal Issues SPOC

Amicably settled 40+ consumer

cases out of court



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