Mechanical Engineer Customer Service
Resume:
SAM A MUHAMED
Mechanical Engineer
PERSONAL INFO
****.***.**@*****.***
*******@*******.***
MOBILE
ADDRESSS
Alpharetta, Georgia
LINKEDIN PROFILE
https://www.linkedin.com/in/
sam1989/
SKILLS
• Design Methodoligies
• Control Systems
• Automotive Engineering
• MEMS, Microfabrication,
Carbon Heat Transfer
• Service Marketing
• Data Analytics
• Strong Writing Skills
• Excellent Communication
and Interpersonal Skills
• Six-Sigma trained
• Project Management
• Excellent Presentation and
Reporting skills
ACHIEVEMENTS
• Recepient of multiple
awards such as Star of
the Quarter, Star of the
Month, Best Customer
Support Manager and Best
Performance in Tata Motors,
South India region
• National top candidate in
Mathematics in 10th grade
• Secured 99.1 percentile
score in CAT MBA exam
PROFESSIONAL SUMMARY
Detail oriented Mechanical Engineer with 5 years of experience in aftersales operations with a Fortune 500 automotive OEM. Seeking to leverage my master’s
degree from Clemson University combined with my
prior work experience
QUALIFICATION
Clemson University, Masters in Mechanical Engineering, Clemson, South Carolina
Aug 2016 to Aug 2018
GPA - 3.50
Calicut University, Bachelor of Technology Mechanical Engieering,
Thrissur (India)
July 2007 to June 2011
SOFTWARE
Ansys AutoCAD SolidWorks MS Office
Matlab Simulink Siebel
Automotive
CRM OLAP /
OLTP
MySQL Java Python C/C++
HTML
Tableau Maple Oracle BI Adobe Creative
Cloud Suite
WORK EXPERIENCE
Clemson University - Graduate Assistant - Aug 2016 to May 2018
Grading Assistant to faculty in the Mechanical
Engineering and Mathematics department
Tata Motors, Commercial Vehicles, Pan India - Senior Manager - Customer Support - Aug 2011 to Aug 2016
• Managed commercial vehicle after-sales operations of over $2 million revenue across major territories in South India for a Fortune 500 original equipment manufacturer, consistently achieving 25-30% year-
on-year financial growth and 30-40% increased
service vehicle inflow
• Sustained service profitability through dealer
network, championed customer satisfaction
and spearheaded technical failure analysis
• Managed or co-managed over 10 major
projects of 1 to 36 months duration
involving 0 to 300+ personnel in areas such
as business profitability, network expansion,
customer satisfaction, technical leadership,
business analytics, client management and
communication to top management
• Extensively employed business intelligence
and data analytics for risk forecasting and
strategy development to enhance business
revenue, resulting in enhanced business
revenue of 12% to 450% (year-on-year) for
individual dealerships managed
• Trained over 2000 stakeholders including
colleagues, customers and vendors for
product familiarization and maintenance
procedures, and customer facing dealership
employees for soft skills development
• Slashed service expenses by 20%+ yearly
and revolutionized service provider work
ethic and environment through audits for
warranty adherence, process conformance,
workplace safety, infrastructure assessment
and customer service quality as well as
implementing numerous initiatives for
employee engagement and marketing
• Mastered several business and engineering
functions related to:
Technical investigations • Competition
benchmarking • Warranty management
• Failed parts monitoring • Key account
management • Recalls & retro-fitments •
Annual maintenance contracts • Audits
& ISO • On-site support•Parts off-take &
retail • Workshop development • Service
campaigns & customer meets • Service
marketing • Inventory management •
Service processes • Strategic network
expansion • Institutional & Defense
customers • Operations management •
HSE & CSR • Legal affairs • Reports &
presentations.
PROJECTS
Clemson University
Analysis of Heat Transfer in Tube
Furnace under Vacuum
Thesis work on the computational
simulation of temperature differences
on a sample heated in a tube furnace
under vacuum. Ongoing submission
of research to the Journal of Material
Processing Technology
Fabrication of Conductive Carbon
Micro-electrode Arrays
Developed a novel, easy and
inexpensive method for the fabrication
of precision conductive carbon
structures such as micro electrode
arrays utilizing stereolithography,
soft-lithography and pyrolysis
Work presented at the 233rd
conference meeting of the
Electrochemical Society at Seattle, WA
Conceptual Design in PSS
An extensive study and literature
survey about the influence of the
conceptual stage of design in the
creation of and transition to Product-
Service Systems
Tata Motors
Train the Trainer-Certified training
provider
Trained small commercial vehicle
product and maintenance trainers
Field Activities Reporting
Planned and orchestrated 30+
curated field projects each month
Project Parivartan-Certified soft skills
trainer
Cataloged and radically enhanced
customer service proficiency in
service network employees
Legal Issues SPOC
Amicably settled 40+ consumer
cases out of court
Contact this candidate