Manager Project

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Peter Hjelm - SW Solution Delivery Executive

214-***-**** • *****@*****.** • https://www.linkedin.com/in/peter-hjelm/ Looking for a CTO, CIO, Head of Services or other Technology Leadership position. Pioneered SaaS and built the first Cloud center for Ericsson which became the global blueprint. Deep expertise in SaaS and Managed Services since 2003 when I ran the first pre-sale engagement in the Americas and material I created became the template for future engagements.

Experienced in Digital Transformation Programs with experience from several large programs globally, including the US.

Strong background in BSS/OSS having delivered systems to customers in the Americas and is considered an authority inside the Ericsson organization. Certified Blockchain Consultant and held roles in Diplomacy and the Airforce during early career.

LEADERSHIP QUALITIES

• Strategic Business & Organizational Planning • Creating and leading high-performance teams.

• Building and transforming organizations • Delivering & Managing Solution Design and Services

• Managing Products, including full SLCM & SDLC • Recruiting & Mentoring of Onshore / Offshore resources

• Managing vendors and suppliers. • Budgeting ownership, measured on KPIs based on P&L PROFESSIONAL EXPERIENCE

Advisory Board Member – Bitcare (2018-)

Bitcare aims to apply a blockchain solutions in the healthcare system to help hospitals reduce costs and increase revenues. CEO /Transformation Advisor – Solutions Advice (2018-) Advice and deliver services to companies in the areas of Blockchain, Cloud, Business Transformation and Digital Transformation. Working with, among other clients, Google Emissary as an advisor. Director of Engineering/Head of Business Architecture - Ericsson Global Services (2016-2017) New role within newly established organization to drive the profitable capture and delivery of strategic programs valued more than $20M. Evaluated needs, screening appropriate resources, tracked and monitored key global projects, and led a team of 24 highly skilled Program Directors, Principal Consultants, and Architects in achieving goals.

Grew team by 120% within one year. Drove the reuse of process improvement tools, templates, governance and change management in programs increasing margins on key projects by 10-25%.

Requested by Head of Center of Excellence BSS to build the first global Digital Services/Digital Telecom team within Ericsson to optimize the customer journey and experience in support of the Digital Transformation strategy. Director of Engineering, Business Support Systems - Ericsson North America (2008-2015) Responsible for the delivery of SaaS Prepaid, Rating, CRM, Billing, and other services to Operators, MVNOs and MVNEs throughout North America. Built and managed onshore / offshore team of 400 resources through 14 managers (in two layers), geographically dispersed throughout United States, Canada, Mexico, and India. Served as single point of contact with product development unit in Sweden to resolve all issues. This covered BSS as well as certain OSS products.

Scaled the organization by 200% in 12 months while managing a budget of $50M to support a large Transformation program

Successfully converted a large SaaS program, with a multi hundred million contract value and multiple releases per year, to Agile delivery model. Also established automation testing environment that reduced costs by 30%.

Had total ownership of source code and products for North America for several years including SLCM and roadmaps.

Secured sale and delivery of high transaction solution that was recognized by the customer as “Project of the Year” in 2013. This led to a new $250 Million business transformation program.

Was part of the due diligence and onboarding new acquisition into Ericsson to support strategic plan to quadruple revenue within 2 years. Established large offshore center to enable the low-cost business model.

Directed the pre-sale and development of the Enhanced Prepaid Administration System for T-Mobile that provided client with improved flexibility and generated over $5M in revenue with a high profit margin.

“Peter is seen by his team,

colleagues and peers as a role

model, with constructive and

building attitude, demonstrating

high professionalism, commitment

and dedication. Open and

collaborative, assertive in looking

for alternative solutions for

problems/issues, firm in defending

right WoW, promoting culture of

efficiency and can-do attitude.”

Excerpt from Performance Review

PETER HJELM Page 2 of 2

Engineering Manager II, Charging Solutions - Ericsson North America (2006-2008) Promoted to lead the design and delivery of Prepaid solutions to clients throughout North America.

Drove the consolidation of all AT&T projects for the Prepaid SaaS service into a large program with yearly releases that improved efficiency and reduced costs. Program was recognized as one of the most profitable within the segment globally and evolved as the blueprint for SaaS delivery within Ericsson.

Initiated and negotiated agreement with AKAMAI technology to reduce transmission costs by more than 75% for Managed Services contracts with cross-country connectivity and large data needs.

Championed the local development of unique Prepaid Administrative System that replaced existing system and eliminated outages on the AT&T SaaS platform. Established first Big Data Analysis team at Ericsson in North America Engineering Manager / Business Developer – Ericsson North America (2005-2006) Engineering Manager / Solutions & Design Manager – Ericsson North America (2003-2004) Led a design team of 30 in designing custom Prepaid solutions for clients globally. Requested to direct team of 15 Solutions Architects in supporting pre-sales efforts across portfolio of 50 product and SaaS offerings.

Implemented numerous product customizations for several customers in North America to improve our value proposition.

Managed the successful implementation of 300 business requirements into the AT&T Prepaid SaaS platform, and the migration of 1 million subscribers to hosted platform with zero disruption to operations.

Received award for winning and delivering the first hosted solution in Ericsson, generating $1 Billion in revenue since inception.

Defined first SaaS solution and established first Cloud center for Ericsson globally which became a global blueprint. Engineering Manager / Supply & Support Manager – Ericsson Application Supply Office Americas (1999-2003) Originally retained as a project manager / consultant to deliver Prepaid solutions to clients in North America. Recruited within 6 months and given additional responsibility for clients in South America. Built relationships with clients, facilitated workshops to educate on product offerings and delivery approach. Provided second line support on Prepaid solutions to 150 global customers.

Developed a proposal to manage Digicel’s Prepaid system, one of the Ericsson’s initial global proposal that was utilized a template for capturing the AT&T and other Hosted Prepaid contract.

Established the Operations Center for Prepaid SaaS. Defined the model, processes, and resources for mission-critical systems.

Grew team by 150% resources within 2 years providing verification, deployment, and support services to T-Mobile, AT&T, Telcel, Digicel, and Claro clients.

Resolved escalation by presenting technical solution directly to CTO of Telcel. THE SWEDISH TECHNICAL ATTACHÉ SYSTEMS – Stockholm, Sweden / Washington, DC Assistant Technical Attaché (1996-1998)

Responsible to monitor the Telecom market in North America, based at the Swedish Embassy in Washington DC.

Monitored, analyzed, and reported on US technology trends, advancements, and strategies to Swedish corporations.

Set-up and coordinated business meetings between Swedish and US corporate leaders, and congressional meetings between Swedish dignitaries and US congressional leaders.

Held multiple presentations for Swedish congressional leaders as well as corporate leaders Radar Surveillance Officer, Royal Swedish Air Force UNIVERSITY OF TEXAS AT DALLAS – Dallas, TX

Master of Business Administration (MBA)

UNIVERSITY OF LUND, INSTITUTE OF TECHNOLOGY – Lund, Sweden Master of Science in Computer Science & Computer Engineering Fast-Track Combined Master / Bachelor of Science Program Fluent in English and Swedish, conversational in German and some Spanish.

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