Ta'Quan Jones

*** **** ****, *******, ** ***** 757-***-**** ac7z53@r.postjobfree.com

PROFESSIONAL SUMMARY

Looking to obtain a challenging position with the potential for growth using the potential drive, skills and confidence necessary to succeed. Remarkable Telemarketer with the ability to provide superior customer service at all times. Friendly, punctual, dependable and computer savvy. Specializes in balancing many different tasks at once.

WORK HISTORY

TELEMARKETER 05/2018 to 11/06/2018

Maximus - Newport News, VA

●Answered questions with knowledgeable responses.

●Answered calls, took messages and transferred calls to the appropriate individuals.

●Answered customer telephone calls promptly and in an appropriate manner.

●Documented all customer inquiries and comments thoroughly and quickly.

●Responded to all customer inquiries thoroughly and professionally.

TEAM LEADER/ MACHINE OPERATOR 11/2015 to 03/2018

Highliners - Newport News, VA

●Assessed workloads to meet seasonal fluctuation needs.

●Implemented new working processes that delivered continued improvements.

●Maintained cleanliness and presentation of stock room and production floor.

CASHIER CUSTOMER SERVICE 06/2013 to 11/2015

McDonalds - Hampton, VA

●Followed merchandising guidelines to present visually appealing displays.

●Greeted customers entering the store to ascertain what each customer wanted or needed.

●Greeted customers in a timely fashion, while quickly determining their needs.

SKILLS

● Customer Service

● Scripted Calls

● Product knowledge

EDUCATION

Kecoughtan High School - Hampton, VA High School Diploma

September 2011 – June 2015

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