Manager Customer Care

THOMAS FINAN

B* Carver Place, Lawrenceville, NJ *8648 609-***-****

***.*******@*****.***

Professional Summary:

Manufacturing and production professional with proven success in maintaining production levels, vendor management and ability to achieve goals. Expertise in al formats of high-quality printing including 4/C, digital, packaging, and specialty products. Team player, mentor and leader.

SEPT 2002 – JULY 2018

MANUFACTURING

COORDINATOR II WILEY PUBLISHING

Responsible for

Print production management of a high volume of work for various products including special packaging, RFID tagging, and variable print solutions.

Generating purchase orders

Successful strategic sourcing and vendor management

Leading all manufacturing processes to achieve goals

Communicating needs to vendors and staff to ensure timely delivery of products.

Responsive to customer and internal partners needs and ability to elevate issues as needed to achieve schedule and quality goals.

Establishing and maintaining aggressive manufacturing schedules

Generating estimates and analyzing cost efficiency

KPI reporting and analysis of results

Logistics and delivery of finished product

JULY 2000 – JULY 2002

ACCOUNT MANAGER/ASSISTANT WAREHOUSE MANAGER

HATTARAS PRESS

Responsible for

Provided excellent customer care management for assigned clients and partners

Job planning and schedule management of high end print products

Creating layouts and templates

Coordinating logistics delivery to ensure high quality customer experience

Communicating client needs to internal partners in order to achieve goals.

Supervisor of shipping and receiving

Inventory Management

Supervisor of Kitting and Assembly

OCTOBER 1997– MAY 2000

PREP MANAGER

PCG/PRINCETON

Responsible for

Supervising prep room staff in proofing processes, film alignment, plate making.

Manager of Electronic Pre Press

Supervising prep department staff with emphasis on achieving production goals.

Scheduling of 3 shifts to ensure sufficient time and resources

Manage workload reporting and analysis for management.

EDUCATION

HUNTERDON SOUTH REGIONAL HIGH SCHOOL

SKILLS

Strong team player

Ability to handle high volume of work

Excellent Communication Skills

Comfortable in a Global Community

Compassionate and professional demeanor

Ability to multitask seamlessly

Goal oriented

Thrives in a service role

Quality Control Expert

Easily adapts to changing work environment

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