DAVID F. BIBEAU

Westford,MA 978-***-**** ac7z3c@r.postjobfree.com www.linkedin.com/in/Dave-Bibeau

Productive and results-oriented IT Operations professional.Strong team leader with significant experience in managing and mitigating crisis situations.Extensive expertise providing superior services to both internal and external clients.

Qualifications

IT Professional

Oversaw 24X7 Operations Managed Legato Networker &

of Large Scale Enterprise Data Center TWS Maestro Including

Production Environment for Clients, De-escalation & Resolution of

Including 700+ Harvard University Production Issues.

Servers.

Enterprise Scheduling/Monitoring Taught MVS/VM Operating

& Facilities Hosting Systems at Computer Learning Center

Employment History

Harvard University, Cambridge MA 1985 – 2018

Information Technology

IT Operations Specialist Group Leader (1991 –2018)

Computer Group Leader (1991)

Computer Operator III (1988 – 1991)

Computer Operator II (1986 – 1988)

Tape & Disk Librarian (1985-1986)

Oversaw daily operations and uptime for 700+ Harvard University Information Technology (HUIT) and customer servers.

Responded to (HUIT) support line calls.

Collaborated on a team that accomplished key phases of server provisioning and de-provisioning.

Ensured all physical data center security policies were strictly enforced.

Trained operational staff on all policies and procedures.

Enabled Legato Networker, ITO Remedy System, Service Now, What’s UP, SCOM, Nagios, MVS/VM Environments, MicroSoft Suite, Visio, Windows OS, VPN, UNIX, Linux, Midas and TWS Maestro Systems.

Locked and unlocked users’ accounts on Duo Two Step.

Oversaw and produced Tier I-II customer support for automation, batch and backup operations.

Scheduled production jobs.

Managed alerts within raised floor data center physical environment.

Ensured uninterrupted uptime.

Monitored internal environmental systems.

Monitored client applications.

Education

Harvard University IT Academy Certificates Earned:

Cloud Computing: Cloud Security February, 2018

Service Mindset Foundations (IT) May, 2017

Project Management Retro Badge Award (IT) January, 2017

Information Security Retro Badge Award (IT) January, 2017

Access to Electronic Information (University-Wide) November, 2016

Information Security Foundations (IT) March, 2016

Project Management Foundations (IT) March, 2016

Information Security Awareness Training (University-Wide) April, 2015

Introducing ITSM and ITIL February, 2012

Element K Gold November, 2005

Rindge Technical High School, Cambridge, MA

High School Diploma

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