Customer Service Medical

Jayme Williams

*** ********* ****** *********, ** 52202 307-***-**** ********@*****.***

Administrative, Customer Service & Team Management Specialist

Customer Relationships Project Management Employee Supervision

Award-winning professional with strong leadership, analytical, and operational experience, a reputation for brainstorming innovative ways to improve customer service and employee performance, and superb organizational, budgeting, and team building skills. Seeking a position that will lead to fresh career challenges and long-term growth opportunities with a reputable company.

Top-performing and highly motivated team player with more than 13 years of progressive leadership experience in clinical environments and a history of spearheading operational process improvements.

Thorough knowledge of the best practices involved with ensuring ongoing team and company compliance with federal regulations and adept at maximizing employee regulatory expertise.

Unparalleled analytical acumen; a proven track record of success in reviewing critical client data and identifying new ways to proactively meet their unique individual needs.

Outstanding interpersonal and relationship building skills that foster an amazing team dynamic and facilitate the development of strong long-term partnerships with key industry players.

Highly proficient with business technology and a wide variety of applications including databases, specialized medical software, and the entire Microsoft Office Suite.

Core Skills and Abilities

Data Analysis

Strategic Planning

Resource Management

Team Training

Business Development

Relationship Building

Account Management

Reports & Presentations

Communication

Critical Thinking

Creative Problem Solving

Exceptional Work Ethic

Interpersonal Skills

Leadership & Mentoring

Customer Satisfaction

Formal Education

Master of Business Administration

University of Dubuque – Dubuque, Iowa

(Completion in December of 2019)

Bachelor of Science – Radiation Therapy

Dean's Honor Roll, Clinical Excellence Award, and Lambda NU Honor Society

Washington University, Jewish Hospital College of Allied Health – St. Louis, Missouri

(2002)

Licensing & Certifications

Project Management Certificate

Kirkwood Community College

Certificate in Radiography

Dean's Honor Roll & Clinical Excellence Award

St. Lukes School of Radiologic Technology

Iowa State License to Practice

State of Iowa

Registered Radiographer

Registered Radiation Therapist

State of Iowa

Professional Memberships & Organizations

American Registry of Radiologic Technologists

Society for Radiation Oncology Administrators

American Society of Radiologic Technologists

Gem's Hope Cancer Patient Non-Profit

Jayme Williams – Professional History

St. Luke's Hospital – Cedar Rapids, Iowa (2015 - 2018)

Radiation Manager & Lead Radiation Therapist

Managed a high performance radiation oncology team and handling numerous operational activities including policy and schedule development, cross-team collaboration, documentation, and budget planning for a newly created community cancer center. Also serving as the team's recruiter, trainer, vendor contact, and insurance company liaison to ensure accurate processing of patient authorizations and other information.

Key Accomplishments

Effectively coordinated all aspects of the new center's opening including ARIA software design, key IT projects, equipment procurement, budget creation, hiring, and collaboration with stakeholders.

Commended for exceptional handling of ongoing mission-critical equipment and software support needs for electromechanical devices, ARIA RadOnc, and OSMS/VisionRT to implement DIBH.

Streamlined affiliate clinic operations by establishing a paperless medical records environment.

Secured an essential iGrant that allowed acquisition of a critical piece of treatment equipment.

Memorial Hospital – Rock Springs, Wyoming (2012 - 2015)

Chief Radiation Therapist

Directed a team of oncology professionals and oversaw essential operational functions including budget and policy development, team training, hiring, billing, documentation, technology implementation, and quality assurance while also working closely with hospital leadership to maximize the patient care experience.

Key Accomplishments

Led the design and construction of a new oncology center from the ground up in collaboration with numerous construction crews and departments to ensure day-one readiness and the successful development of facilities, budgets, computer systems, ARIA software, policies, floor plans, and fully trained teams.

Minimized item acquisition costs through successful negotiations with vendors and other partners.

Metropolitan Urological Specialists – St. Louis, Missouri (2009 - 2012)

Chief Radiation Therapist

Handled all management and treatment activities for the radiation oncology division of a doctor-owned urology group. Also led key projects including the implementation of Calypso for prostate cancer treatment.

Key Accomplishments

Boosted total revenue by more than 20% through an innovative IMRT documentation overhaul.

Significantly reduced patient side effects through new bladder scanning procedures.

Cancer Treatment Centers of America – Zion, Illinois (2005 - 2009)

Staff Radiation Therapist

Built outstanding expertise with cutting-edge medical technology and proficiency in the performance of radiation oncology treatments while serving as a key player in a department expansion and upgrade task force.

Key Accomplishments

Slashed spending and expenses via implementation of 5S supply organization principles.

Developed effective new training programs for staff members covering TomoTherapy, simulations, billing, and the RadOnc management application.

Awards & Accolades

Angel Award

Received twice for Outstanding Patient Care

Clinical Excellence Award

Received in both Radiation & Radiology School

Lambda NU Honor Society

Appointed to the Society in Radiation Therapy School

Excellent References & Recommendations Available Upon Request

Contact this candidate